Rhino V5 FREEZE: Win 10 1709, nVidia display adapters, & V-Ray 3

vray
rhino5
unhandled

(Michaelmacneill) #103

Yes i never had any issues with my windows 7 laptop (which ran an i3 processor). I have only had this issue since purchasing my asus vivobook last month, which runs windows 10


#104

Must admit that I’d LOVE to have some feedback from McNeel at this point…
What is happening, and is there a pipeline as to when we can we expect a fix for this ?


(Andrea Montis) #105

I think the problem is due to Windows 10 and video drivers.

try to enter the nvidia control panel, and configure it in this way


#106

Some one please try this.
Update latest Nvidia GPU drivers 388.59 WQHL and install GeForce Experience.
I don’t know why but since then (Geforce installed) i didn’t notice any crash.
Before i do not have Geforce Experience installed. If some one know some logic explanation about it, please feel free to give us an help.
I will keep working to catch more bugs or the same crash.


#107

After geforce experience installed does it show which Geforce GPU is running in the bottom windows icon tray?
Maybe Geforce experience installs couple of other utilities which handles on/off of GPU better


#108

Sorry friend. We only have 1 GPU for each machine.
Since yesterday and all day long working no crash here.
I keep working hard to see some bad happen.
We don’t know if the “fix result” after install GeForce Experience or because the latest 388.59 nvidia driver update (some minor bugs correction i suppose). I can not find a logic thought in these recent behaviours.


#109

I’ve been experiencing problem of rhino V6 releasing my GTX1070 and crashing.
i’m using laptop so I kinda have feeling there’s something up with powermanagement of windows…
tho for desktop that’s probably not an issue…


(Nathan 'jesterKing' Letwory) #110

What does that mean?


#111

The GPU gets disconnected, as if it was just disactivated from device manager without my doing so. Though it comes right back again.
In the windows right bottom where there is an icon for which application is running on the GTX, some utility from nvidia, it normally shows Rhino is being used, but when that abnormality happens Rhino is no longer shown as app running on the GTX.
(even though it’s still running)
And short after, when clicking on Rhino app window, it crashes. Didn’t leave a crash dump, so assuming it’s more problem on windows side.


#112

Hello again, everyone,

Although we suspected a more complex issue at first, after investigating in detail more than a dozen cases, it appears that the cause was solely due to the Windows 10 Creator’s update and how it affected NVidia GPU drivers.
If you are still experiencing any issues, please install the latest Windows 10 updates and the latest NVidia drivers for your GPU model.
If the issue persists, and you happen to be using multiple GPUs linked together, please disable SLI. The V-Ray CUDA engine will still utilize all available devices.

If anyone needs further assistance, please let me know!

Kind regards,
Peter Chaushev
V-Ray for Rhino QA
www.chaosgroup.com


#113

Thanks for the update Peter,

Following the ‘quality update’ KB4058043, the freezing issue earlier reported has not recurred on my machine.


#114

Thanks Peter.

Best Regards


#115

Newest windows update and nvidia drivers installed…
No crash yet, but the graphic is still really weird… (since the last major win update)…
(Rhino 5 64-bit: Maximizing a viewport results in a low-res (pixelated) cached/static view of such viewport)
Any chance this will get fixed…?


(Kelvin) #116

Hi there. I have the same issue today, I install the latest window update and graphic card driver update (i m using GTX1070). Any one could help me??

PS I cant find the quality update KB4058043, I only have KB4041994 and KB4056892. Is there anything I can do to fix it? It is really annoying

Thank you


(Kelvin) #117

Is it because I updated the January quality update, which is KB4056892?

Update: I uninstalled the vray 3 and it works completely well. But I cant get any further update neither on window nor GPU driver. Sad


#118

I reinstalled Windows 10 because I bought an SSD and surprise: NOT FIXED.

PD: It is really weird I monitored the RAM usage and it was at just 30% when the freeze took place.


(Nathan 'jesterKing' Letwory) #119

Does Rhino v6 Release Candidate 1 ( Rhino 6 Release Candidate 1 Available ) work better?


#120

Does V-Ray for Rhino 5 work with Rhino 6?


(Marc Gibeault) #121

Not with the public builds yet.


(JuanDRam) #122

Possible solution…

We had been trying V-ray 3.0 now for some weeks and discovered the problem some of us had before when the machines freeze was because compatibility when using previous version models, materials and scene settings.

If you clean your models and start fresh files it should not be any problem or crashes. Or at least was not any extra crashes for us.

Let me know if this works for you. it is some work create new materials and be sure of purge everything properly but really pays off when everything is smooth again :slight_smile: