Rhino 6 Crashing (Vray next for Rhino plugin & Windows 10 1809)

Rhino Rhino for Windows
1

Hi

I am not a Rhino user myself but am supporting a team of users as IT support. We recently upgrade 5 team members who work with Rhino to New PC’s, we also upgrade their software from “Rhino 5” to “Rhino 6” and “V-ray 3” to “V-ray Next” plug in for Rhino.

The team are now experiencing regular crashes when using Rhino across all the new machines. The application will go “not responding” and a windows trouble shooter will pop up. Ill paste the crash dump below. It was crashing during the autosave process but have since disabled autosaves(not ideal) but are still experiencing the crashes at various other points. Have made sure all the software (rhino v6.14, windows 1809) and Nvidia drivers are up to date. If anyone has any suggestions about what else we could try it would be much appreciated

Log Name: Application
Source: Application Hang
Date: 8/05/2019 1:48:28 p.m.
Event ID: 1002
Task Category: (101)
Level: Error
Keywords: Classic
User: N/A
Computer: Computer1
Description:
The program Rhino.exe version 6.14.19118.15561 stopped interacting with Windows and was closed. To see if more information about the problem is available, check the problem history in the Security and Maintenance control panel.
Process ID: 2ab8
Start Time: 01d505400ab7775e
Termination Time: 80
Application Path: C:\Program Files\Rhino 6\System\Rhino.exe
Report Id: 85ce915f-8f67-4668-adc7-83eee4fc921f
Faulting package full name:
Faulting package-relative application ID:
Hang type: Cross-thread

PC spec’s:

AMD Ryzen Threadripper 2950x
Kingston HyperX Predator Black Memory 32GB (4 x 8GB) - DDR4 - 3200MHz
ASUS GeForce RTX 2080 Ti Turbo Edition 11GB GDDR6 Graphics Card
ASUS ROG STRIX X399-E Mother board
Samsung 970 EVO Plus 500GB M.2 (2280),NVMe SSD

1 Like
2

Hello - please run SystemInfo in Rhino on one of these machines and post the results here. A test is to temporarily disable VRay in Options > Plug-ins page, restart Rhino and work for a while to see how it behaves.

-Pascal

3

Hi Pascal

Here is the sys info below. Some of the team have disabled v-ray and will run with it for a bit and let me know if the stability improves. The most frequent point it is crashing at is during a render.

Rhino 6 SR14 2019-4-28 (Rhino 6, 6.14.19118.15561, Git hash:master @ 8f0a84997c310a7ec1a42cf2704da8daa33e3e21)
License type: Commercial, build 2019-04-28
License details: Stand-Alone

Windows 10.0 SR0.0 or greater (Physical RAM: 32Gb)
Machine name: ETC562778

Non-hybrid graphics.
Primary display and OpenGL: NVIDIA GeForce RTX 2080 Ti (NVidia) Memory: 11GB, Driver date: 10-10-2018 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 416.34

Secondary graphics devices.
Citrix Indirect Display Adapter (Unknown) Memory: 0MB, Driver date: 11-7-2017 (M-D-Y).

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 10-10-2018
Driver Version: 25.21.14.1634
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 11 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.14.19118.15561
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RPC.rhp “RPC”
C:\Program Files\Rhino 6\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.14.19118.15561
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.14.19118.15561
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.14.19118.15561
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros\V6\VRayForRhino.rhp “V-Ray for Rhino”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 6\Plug-ins\NamedPositions.rhp “Named Position”