View capture to file: black image

[rebeccahamm]

Hi,

I just got Rhino 6 installed and I was trying to capture a viewport as jpg.
But I just get a black image in any display mode.

Thanks,
Rebecca

[bahnfun.c]

Ive got the same issue, have you solve it?

[DavidEranen (David Eränen)]

Hi @rebeccahamm , @bahnfun.c,

Could you both paste the text from Help -> System Information...?

-David

[merijndeleur (Merijn)]

Hiya,

Same problem here… Really anoying.
The preview port in the capture window is not always black, but the captures themself are usually entirely or sometimes half black.

System info:

Rhino 6 SR4 2018-5-10 (Rhino 6, 6.4.18130.19341, Git hash:master @ 51190de75f80526c68ef8bdf62938fe1eb6ccc8a)
Licence type: Commercial, build 2018-05-10
License details: Stand-Alone

Windows 7 SP1 (Physical RAM: 32Gb)
Machine name: L09197

Quadro K3100M/PCIe/SSE2 (OpenGL ver:4.3.0)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.3
Shading Language: 4.30 NVIDIA via Cg compiler
Driver Date: 8-7-2013
Driver Version: 9.18.13.1233
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 4 GB

C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands”
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI”
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\IronPython\RhinoDLR_Python.rhp “IronPython”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles”
C:\Program Files\Rhino 6\Plug-ins\Grasshopper\GrasshopperPlugin.rhp “Grasshopper”
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars”
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

[DavidEranen (David Eränen)]

Hi @merijndeleur,

I would recommend updating your GPU drivers since they are 5 years old. They can be downloaded from the NVIDIA home page. After installing, reboot your computer and then try the view capture again.

Any better?

-David

[merijndeleur (Merijn)]

Haha, that seems like a good idea… I’ll try and let you know.
(Work laptop, so updates should be done for me)

[merijndeleur (Merijn)]

@DavidEranen

I would recommend updating your GPU drivers since they are 5 years old.

Stupid me! That worked of course, although the result with the old drivers still baffles me!

[jfernand15]

Hi there, I have this same issue, I have latest drivers. Image comes fine when it’s set to resolution 1. But if I go for higher resolution its all black. Same happens with viewcapturetoclipboard

GeForce GTX 1080/PCIe/SSE2 (OpenGL ver:4.6.0 NVIDIA 398.11)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 8x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 6-1-2018
Driver Version: 24.21.13.9811
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

[DavidEranen (David Eränen)]

Hi @jfernand15,

How large is your final capture? What display mode are you capturing?

Thanks,
-David

[jfernand15]

thanks @DavidEranen,

Rendered with shadows, anything about 1.5 times res goes blackout, that is 2779x1135 pixels

thanks!

[DavidEranen (David Eränen)]

@jfernand15,

That’s interesting because it’s not a very large capture - and you have a good GPU.

It seems like you left out some information from the top of the System Information text, like Rhino and Windows version. Also, do you think it would be possible to send me the file that is causing problems and the steps to reproduce the problem.

You can send the file here: david.eranen@mcneel.com

Thanks,
-David

[silviopauli (Office)]

I have the same issue with a quadro P5000 everything over 1600x1200 resolution is black, really annoying because i wanted to do fast renderings for a custoimer of mine. when u think the problem will be resolved?
captureing in render display mode.
thanks

[DavidEranen (David Eränen)]

Hi @silviopauli,

Please paste the text from Help -> System information.... Do you think it’s possible for you to send the file that fails? If all files fail, could you provide all the options you give to the capture command? A screenshot of the dialog is usually helpful.

Thanks,
-David

[Ezhil-Vignesh]

Hello,
I had similar issue. Initially I was exporting in resolution 3000x3000. It was working. I guess I changed resolution to 5000x5000. Immediately View capture didnt work. Even reduce back to 3000, still I am not able to get it work now.

[wim (Wim Dekeyser)]

Hi - please run the Rhino SystemInfo command and post the result here.
thanks,
wim

[niran.arslanoglu]

Hi there, I was trying to capture a viewport as jpg.
But I just get a black image in any display mode.And I have this same issue, I have latest drivers.

Rhino 6 SR21 2019-12-17 (Rhino 6, 6.21.19351.09141, Git hash:master @ 4d373f64ffb55e3a8d607d9618590728d86fb1e9)
License type: Evaluation, build 2019-12-17
License details: Stand-Alone
Expires on: 2020-02-01

Windows 10.0 SR0.0 or greater (Physical RAM: 3.8Gb)
Machine name: NIRAN

Non-hybrid graphics.
Primary display and OpenGL: Intel® HD Graphics (Intel) Memory: 2GB, Driver date: 11-26-2012 (M-D-Y). OpenGL Ver: 1.1.0

Secondary graphics devices.
AMD Radeon HD 7400M Series (AMD) Memory: 1GB, Driver date: 11-4-2015 (M-D-Y).

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Microsoft Corporation
Render version: 0.0
Shading Language: Not supported
Driver Date: 11-4-2015
Driver Version: 15.201.1151.1008
Maximum Texture size: 1024 x 1024
Z-Buffer depth: 32 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.21.19351.9141
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.21.19351.9141
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Users\NİRAN\AppData\Roaming\McNeel\Rhinoceros\6.0\Plug-ins\PanelingTools (6caed836-bc06-4ebc-b1fd-e10886a0dc94)\2018.4.13.574\PanelingTools.rhp “PanelingTools”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.21.19351.9141
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.21.19351.9141
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

thanks.

[wim (Wim Dekeyser)]

@niran.arslanoglu

Vendor Name: Microsoft Corporation
Render version: 0.0
Shading Language: Not supported

Hi - Windows is not finding your GPUs. Please install the drivers for both once more. If this doesn’t change the situation, completely uninstall and then reinstall the drivers once more.
-wim

[cecilia]

Same issue here, please help! Thanks

Rhino 6 SR21 2019-12-17 (Rhino 6, 6.21.19351.09141, Git hash:master @ 4d373f64ffb55e3a8d607d9618590728d86fb1e9)
License type: Commercial, build 2019-12-17
License details: Cloud Zoo. In use by: cecilia (wHY)

Windows 10.0 SR0.0 or greater (Physical RAM: 32Gb)
Machine name: WHY-NY-23

Non-hybrid graphics.
Primary display and OpenGL: AMD Radeon ™ Pro WX 7100 Graphics (AMD) Memory: 8GB, Driver date: 1-31-2020 (M-D-Y). OpenGL Ver: 1.1.0

Secondary graphics devices.
Intel® UHD Graphics P630 (Intel) Memory: 1GB, Driver date: 9-25-2019 (M-D-Y).

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 8x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Microsoft Corporation
Render version: 0.0
Shading Language: Not supported
Driver Date: NA
Driver Version: NA
Maximum Texture size: 1024 x 1024
Z-Buffer depth: 32 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 64 MB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.21.19351.9141
C:\Program Files\Rhino 6\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RPC.rhp “RPC”
C:\Program Files\Rhino 6\Plug-ins\RhinoBonusTools.rhp “Rhino Bonus Tools”
C:\Program Files\Rhino 6\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 6\Plug-ins\IdleProcessor.rhp “IdleProcessor”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.21.19351.9141
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\Alerter.rhp “Alerter”
C:\Users\cecilia\AppData\Roaming\McNeel\Rhinoceros\6.0\Plug-ins\Lumion LiveSync for Rhino (839d6175-32d1-4ffe-a0a4-b7fb43cf0ff5)\2019.11.5.949\Lumion\Rhino 6.0\LumionPlugin.rhp “Lumion LiveSync for Rhino”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.21.19351.9141
C:\Program Files\Enscape\Bin64\Enscape.Rhino6.Plugin.dll “Enscape.Rhino.Plugin” 0.0.20013.952
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.21.19351.9141
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros 6\VRayForRhino.rhp “V-Ray for Rhino”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

[wim (Wim Dekeyser)]

@cecilia

Vendor Name: Microsoft Corporation
Render version: 0.0
Shading Language: Not supported
Driver Date: NA
Driver Version: NA

@cecilia

Same issue here, please help!

Hi Cecilia - same issue here, yes. And same solution:

@wim

Windows is not finding your GPUs. Please install the drivers for both once more. If this doesn’t change the situation, completely uninstall and then reinstall the drivers once more.

You can find a recipe to completely uninstall and reinstall drivers here:

WIP (5.9.2017) :s-----l-----o-----w-----e------s-------t display ever ;)

The only thing I can recommend trying here is to completely uninstall and delete the current video drivers using the Device Manager…and then re-install them… Follow these steps… Start the Device Manager [DM-access] Expand the device tree (Note: My images show 2 display adapters, yours will probably only show one, the Intel)…so just work with that one. [DM] Right-click on the Intel display device and select “Uninstall” [UninstallDriver] CHECK the option “Delete the driver softw…

Make sure to include step 4 of the uninstalling process!

Also, you are running Rhino 6.21. Please update to the current 6.24 version.
-wim

[cecilia]

Hi thanks for your reply.
I am working remotely, are there any solution specifically pertaining to SplashTop remote sessions? Because it works while on the machine directly and it can identify the drivers, are there some workaround to let Rhino see the graphics card while remoting with SplashTop?

Thanks!