View capture to file: black image

[wim (Wim Dekeyser)]

Hi Cecilia -

@cecilia

I am working remotely, are there any solution specifically pertaining to SplashTop remote sessions?

Not that I know of.
Have you considered running Rhino locally on your machine?
There are several comments about the use of VPN and possible issues in this thread:

Using Rhino Remotely During COVID-19

Translations: Español, Français, Deutsch, Italiano, 日本語, 한국어, 中文(简体), and 中文(繁 體) During the corona virus outbreak, a growing number of schools and companies are mandating that people learn and work remotely. The ways McNeel supports working from home vary by the version of Rhino and what kind of customer you are. Float your licenses using one of these methods: Zoo works best in a school or company LAN, and with additional configuration can work over VPN connections. Works with Rhino 5 and …

-wim

[mpg2151]

Hi there,

I’m having the same issue, but was easily able to ViewCaptureToFile just two weeks ago… Let me know if you can help, thanks!

Rhino 6 SR23 2020-2-24 (Rhino 6, 6.23.20055.13111, Git hash:master @ 8106edaa648ba209a8fc587f0f7fcccbaac09169)
License type: Evaluation, build 2020-02-24
License details: Stand-Alone
Expires on: 2020-06-07

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: DESKTOP-8A84UFL

Non-hybrid graphics.
Primary display and OpenGL: Intel® UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 9-25-2019 (M-D-Y). OpenGL Ver: 1.1.0

Secondary graphics devices.
NVIDIA Quadro P1000 (NVidia) Memory: 4GB, Driver date: 6-24-2019 (M-D-Y).

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Microsoft Corporation
Render version: 0.0
Shading Language: Not supported
Driver Date: 6-24-2019
Driver Version: 26.21.14.3123
Maximum Texture size: 1024 x 1024
Z-Buffer depth: 32 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 4 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.23.20055.13111
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RPC.rhp “RPC”
C:\Program Files\Rhino 6\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.23.20055.13111
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.23.20055.13111
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.23.20055.13111
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros\V6\VRayForRhino.rhp “V-Ray for Rhino”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

[wim (Wim Dekeyser)]

Hi - somehow your Intel 630 has been set at the primary OpenGL device instead of your P1000.
But the problem goes deeper:

Vendor Name: Microsoft Corporation
Render version: 0.0
Shading Language: Not supported

This says that it’s the Windows OS that is doing all the work, not your GPU.
Please open the Rhino Notifications panel and follow the links to update the drivers for both GPUs.
-wim

[feli.ladig]

Hey! When I do ViewCaptureToFile only a few lines or only the background turnes black. Not the whole image. What could be wrong?

[Fred_C]

Welcome @feli.ladig
Need more info/example

[iemak99]

hello, i have the same problem with Rhino 6, it prints as a black png and the named view is also black. Here i copied my System Information, what may be the problem? Can i do something or save my file as a png in another way? Thank youuu.

Rhino 6 SR13 2019-2-27 (Rhino 6, 6.13.19058.371, Git hash:master @ 17cd8b51accbe17dd04b48028f49d5e77a67f17b)
License type: Commercial, build 2019-02-27
License details: Stand-Alone

Windows 10.0 SR0.0 or greater (Physical RAM: 3.8Gb)
Machine name: DESKTOP-DUG7ING

Non-hybrid graphics.
Primary display and OpenGL: Intel® HD Graphics (Intel) Memory: 2GB, Driver date: 11-26-2012 (M-D-Y). OpenGL Ver: 1.1.0

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Microsoft Corporation
Render version: 0.0
Shading Language: Not supported
Driver Date: 11-26-2012
Driver Version: 8.15.10.2900
Maximum Texture size: 1024 x 1024
Z-Buffer depth: 32 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1760960 KB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

[noamgat]

Hello, jumping in to this thread as I see a lot of relevant comments.
I am running Rhino on a computer without a GPU. I am able to see the model rendering in the editor windows, but when i try to capture viewport its all black.
Is it possible to capture viewports to file without a GPU?

My systeminfo (no GPU so no GPU drivers to update):

Windows 10.0 SR0.0 or greater (Physical RAM: 7.9Gb)
Machine name: E87V6L75

Non-hybrid graphics.

Secondary graphics devices.
Microsoft Basic Display Adapter (Unknown) Memory: 0MB, Driver date: 6-21-2006 (M-D-Y).

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: Off
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Microsoft Corporation
Render version: 0.0
Shading Language: Not supported
Driver Date: NA
Driver Version: NA
Maximum Texture size: 1024 x 1024
Z-Buffer depth: 32 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 64 MB

[pascal (Pascal Golay)]

Hello -

@noamgat

Is it possible to capture viewports to file without a GPU?

It seems unlikely, I have never tried it.

-Pascal

[tevitaphillips]

Hi I’m having the same issue.
Thanks, Tevita

Rhino 7 SR4 2021-3-19 (Rhino 7, 7.4.21078.01002, Git hash:master @ a432d22ab7f0f7b53d157d578278070c8bf6eff4)
License type: Evaluation, build 2021-03-19
License details: Stand-Alone
Expires on: 2021-05-12

Apple Intel 64-bit macOS Version 10.15.7 (Build 19H15) (Physical RAM: 8Gb)
Mac Model Identifier: MacBookPro12,1
Language: en-AU (MacOS default)

Intel(R) Iris™ Graphics 6100 (OpenGL ver:4.1 INTEL-14.7.8)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Intel Inc.
Render version: 4.1
Shading Language: 4.10
Maximum Texture size: 16384 x 16384
Z-Buffer depth: n/a
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1536 MB
Graphics: Intel Iris Graphics 6100
Displays: Color LCD (227dpi 2x)

Graphics processors
Intel Iris Graphics 6100 (1536 MB)
Color LCD (1280 x 800)

USB devices
Broadcom Corp.: Bluetooth USB Host Controller

Bluetooth devices
None

Third party kernel extensions
None

Third party plugins
/usr/lib/swift/libswiftCore.dylib
/usr/lib/swift/libswiftCoreFoundation.dylib
/usr/lib/swift/libswiftCoreGraphics.dylib
/usr/lib/swift/libswiftDarwin.dylib
/usr/lib/swift/libswiftDispatch.dylib
/usr/lib/swift/libswiftFoundation.dylib
/usr/lib/swift/libswiftIOKit.dylib
/usr/lib/swift/libswiftObjectiveC.dylib
/usr/lib/swift/libswiftXPC.dylib
/usr/lib/swift/libswiftCryptoTokenKit.dylib
/usr/lib/swift/libswiftos.dylib
/usr/lib/log/liblog_network.dylib

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
/Applications/Rhino 7.app/Contents/PlugIns/NamedSnapshots.rhp “Snapshots” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/PlugIns/PanelingTools.rhp “PanelingTools” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/PlugIns/AnimationTools.rhp “AnimationTools” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/PlugIns/SolidTools.rhp “SolidTools” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhMaterialEditor.framework “Renderer Development Kit” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/PlugIns/Displacement.rhp “Displacement” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/PlugIns/RhinoRender.rhp “Legacy Rhino Render” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/PlugIns/MeshTools.rhp “MeshTools” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Commands.rhp “Commands” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Import_OBJ.rhp “Import_OBJ” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/export_XAML.rhp “export_xaml” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/QuadRemesh.rhp “QuadRemesh” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Export_OBJ.rhp “export_OBJ” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RDK_EtoUI.rhp “RDK_EtoUI” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/export_SVG.rhp “Export SVG” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/MeshCommands.rhp “MeshCommands” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Export_DAE.rhp “Export_DAE” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/export_PDF.rhp “PDF Export” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/export_IGES.rhp “IGES Export Plug-in” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Import_SVG.rhp “Import_SVG” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/BlockEdit.rhp “BlockEdit” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Export_AMF.rhp “Export_AMF” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoRenderCycles.rhp “Rhino Render” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/import_DST.rhp “Import_DST” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/export_PLY.rhp “PLY - Polygon File Format Export” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Import_AMF.rhp “Import_AMF” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoCycles.rhp “RhinoCycles” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoDLR_Python.rhp “IronPython” 7.4.21078.1002
/Applications/Rhino 7.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/GrasshopperPlugin.rhp “Grasshopper” 7.4.21078.1002

[wim (Wim Dekeyser)]

Hi Tevita -

@tevitaphillips

Rhino 7 SR4 2021-3-19

Can you please update to the current 7.6 release candidate and see if that works better?
-wim

[tevitaphillips]

Beautiful works now. Thanks very much for your help appreciate it.
-Tevita

[raphael.vonallmen]

Hi there,
My old computer just crashed and I’m now having the same issue (black image in any display mode when I try to capture a viewport) on the new computer with both Rhino 6 and Rhino 7.
Also, the standard appearance of the render mode looks really not sexy compared to what I had before in rhino 6.

Any advice?

Rhino 6 SR34 2021-2-3 (Rhino 6, 6.34.21034.07001, Git hash:master @ 2fec8130f097ca52a8bc9f334c3ed4a5921c5e30)
License type: Commerciale, build 2021-02-03
License details: Cloud Zoo. In use by: Raphael von Allmen ()

Windows 10.0.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: DESKTOP-UMA3AL8

Computer platform: LAPTOP - Plugged in [51% battery remaining]

Non-hybrid graphics configuration.
Primary display and OpenGL: Intel(R) Iris(R) Xe Graphics (Intel) Memory: 1GB, Driver date: 2-18-2021 (M-D-Y). OpenGL Ver: 1.1.0
> Integrated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port

Secondary graphics devices.
NVIDIA T500 (NVidia) Memory: 4GB, Driver date: 4-5-2021 (M-D-Y).
> Integrated acclerated graphics device (shares primary device ports)
- This device is not being used

ATTENTION:
No graphics device is being used. Either an error occurred on startup, or certain devices have been disabled.
See below for any possible configuration changes that may help resolve this issue.

• Any hardware configuration or cabling changes you make will require that you restart Rhino.

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Microsoft Corporation
Render version: 0.0
Shading Language: Not supported
Driver Date: 4-5-2021
Driver Version: 27.21.14.5296
Maximum Texture size: 1024 x 1024
Z-Buffer depth: 32 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 4 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.34.21034.7001
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.34.21034.7001
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.34.21034.7001
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.34.21034.7001
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros 6\VRayForRhino.rhp “V-Ray for Rhino”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 6\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 6\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 6\Plug-ins\IdleProcessor.rhp “IdleProcessor”
C:\Program Files\Rhino 6\Plug-ins\Alerter.rhp “Alerter”

---

Rhino 7 SR6 2021-5-7 (Rhino 7, 7.6.21127.19001, Git hash:master @ aec74c050f3ca28ab3cfd6882e9453a52366a9b7)
License type: Commerciale, build 2021-05-07
License details: Cloud Zoo

Windows 10.0.19043 SR0.0 or greater (Physical RAM: 16Gb)

Computer platform: LAPTOP - Plugged in [56% battery remaining]

Non-hybrid graphics configuration.
Primary display and OpenGL: Intel(R) Iris(R) Xe Graphics (Intel) Memory: 1GB, Driver date: 2-18-2021 (M-D-Y). OpenGL Ver: 1.1.0
> Integrated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port

Secondary graphics devices.
NVIDIA T500 (NVidia) Memory: 4GB, Driver date: 4-5-2021 (M-D-Y).
> Integrated accelerated graphics device (shares primary device ports)
- This device is not being used

ATTENTION:
No graphics device is being used. Either an error occurred on startup, or certain devices have been disabled.
See below for any possible configuration changes that may help resolve this issue.

• Any hardware configuration or cabling changes you make will require that you restart Rhino.

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Microsoft Corporation
Render version: 0.0
Shading Language: Not supported
Driver Date: 4-5-2021
Driver Version: 27.21.14.5296
Maximum Texture size: 1024 x 1024
Z-Buffer depth: 32 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 4 GB

Rhino plugins that do not ship with Rhino
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros 6\VRayForRhino.rhp “V-Ray for Rhino”

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.6.21127.19001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.6.21127.19001
C:\Program Files\Rhino 7\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.6.21127.19001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.6.21127.19001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.6.21127.19001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

[DavidEranen (David Eränen)]

Hi @raphael.vonallmen,

Can you check to see if your display cable is plugged into the NVIDIA T500 GPU? It looks like Rhino is not using the card for some reason. It might be that you have mistakenly plugged the cable into the integrated Intel GPU.

-David

[raphael.vonallmen]

Hi David,
All good. I’m on a laptop and it has 2 drivers.
For some reason the computer automatically activated the intel driver when working on rhino.
Thanks for your help.

[raphael.vonallmen]

(I mean… 2 graphic cards)

[DavidEranen (David Eränen)]

@raphael.vonallmen,

Has the problem been fixed now? Just need to check because it’s a bit unclear :).

-David

[raphael.vonallmen]

Yes, all good.
I’ve set the nvidia GPU to be activated when rhino is running.
Captures and appearance of render mode working fine

[veershah0502]

Hey David,

I am having the same error.

Could you please check.

Rhino 7 SR9 2021-8-10 (Rhino 7, 7.9.21222.15001, Git hash:master @ 190335c3fb65efe86c302714a8959a7dadfe667b)
License type: Evaluation, build 2021-08-10
License details: Cloud Zoo
Expires on: 2021-12-02

Windows 10.0.19043 SR0.0 or greater (Physical RAM: 16Gb)

Computer platform: LAPTOP - Plugged in [17% battery remaining]

Non-hybrid graphics configuration.

Secondary graphics devices.
NVIDIA GeForce RTX 2060 (NVidia) Memory: 6GB, Driver date: 4-8-2021 (M-D-Y).
> Integrated accelerated graphics device with 4 adapter port(s)
- This device is not being used

ATTENTION:
No graphics device is being used. Either an error occurred on startup, or certain devices have been disabled.
See below for any possible configuration changes that may help resolve this issue.

• Any hardware configuration or cabling changes you make will require that you restart Rhino.

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 0.0 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Microsoft Corporation
Render version: 0.0
Shading Language: Not supported
Driver Date: 4-8-2021
Driver Version: 27.21.14.6231
Maximum Texture size: 1024 x 1024
Z-Buffer depth: 32 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 6 GB

Rhino plugins that do not ship with Rhino
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros\V7\VRayForRhino.rhp “V-Ray for Rhino”

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.9.21222.15001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RPC.rhp “RPC”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.9.21222.15001
C:\Program Files\Rhino 7\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.9.21222.15001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.9.21222.15001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.9.21222.15001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

[DavidEranen (David Eränen)]

Hi @veershah0502,

It looks like your laptop’s GPU is not being used by Rhino. I would recommend completely uninstalling the GPU driver and installing the latest one downloaded from NVIDIA. Let me know if that works.

-David

[Ashritha_Shimoga]

Hello There,

I have a similar issue, the view port image is normal, but when rhino saves it as .png or jpg, the image is completely black with very lightly visible lines.
This problem started once using the educational version, I didn’t had this problem while using evaluation version. There is no changes to the hardware though, Please advise, thanks.