View Capture to file not working

[Khushali_Chaliawala]

View Capture to file giving black image

Attaching System Info:

Rhino 7 SR33 2023-9-5 (Rhino 7, 7.33.23248.13001, Git hash:master @ 332dda7497b18e9e6f82f118da5cba0c448151a9)
License type: Evaluation, build 2023-09-05
License details: Cloud Zoo
Expires on: 2023-12-31

Windows 11 (10.0.22631 SR0.0) or greater (Physical RAM: 16Gb)

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Non-hybrid graphics configuration.
Primary display and OpenGL: Microsoft Basic Display Adapter (Intel) Memory: 0MB, Driver date: 6-21-2006 (M-D-Y). OpenGL Ver: 1.1.0
> Integrated graphics device with 1 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port

Secondary graphics devices.
NVIDIA GeForce RTX 2070 with Max-Q Design (NVidia) Memory: 8GB, Driver date: 9-12-2023 (M-D-Y).
> Integrated accelerated graphics device with 4 adapter port(s)
- This device is not being used

ATTENTION:
No graphics device is being used. Either an error occurred on startup, or certain devices have been disabled.
See below for any possible configuration changes that may help resolve this issue.

• Any hardware configuration or cabling changes you make will require that you restart Rhino.

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 0.0 (primary GPU’s maximum)

Anti-alias mode: None
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Microsoft Corporation
Render version: 0.0
Shading Language: Not supported
Driver Date: 9-12-2023
Driver Version: 31.0.15.3742
Maximum Texture size: 1024 x 1024
Z-Buffer depth: 32 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 8 GB

Rhino plugins that do not ship with Rhino
C:\Users\khush\AppData\Local\Programs\Enscape\Bin64\Enscape.Rhino7.Plugin.dll “Enscape.Rhino7.Plugin” 0.0.23187.1334
C:\ProgramData\McNeel\Rhinoceros\6.0\Plug-ins\Datasmith Rhino Exporter (d1fdc795-b334-4933-b680-088119cdc6bb)\DatasmithRhino6.rhp “Datasmith Exporter” 4.27.1.0

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.33.23248.13001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.33.23248.13001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.33.23248.13001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.33.23248.13001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.33.23248.13001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

[martinsiegrist]

You’ll have to make sure your computer is using the NVIDIA graphics card instead of the Intel…

[martinsiegrist]

This topic might help

Rhino doesn't use newly installed Graphics Card NVidia GTX 1050

'Never tried messing with that. Firstly, when doing system work, it’s always more relaxing and safe to do it after having done a full backup. Anyway. This is how I set I Rhino on the old “Mobile Workstation.” After installing the latest nVidia drivers, and rebooting, I right click on the desktop, I choose “Nvidia Control Panel.” There are two modes of managing the 3D settings. At some point, it might be best to put it on the expert settings, it might read different, but you get the idea. I ju…

[Khushali_Chaliawala]

I’ve changed these settings but still get the black image. My NVDIA Driver is also the latest one.

[martinsiegrist]

Did you restart your machine?

[Khushali_Chaliawala]

Yes, still no change

[Khushali_Chaliawala]

Is there anything else that I can do

[martinsiegrist]

Post your system info again.

[Khushali_Chaliawala]

Rhino 7 SR33 2023-9-5 (Rhino 7, 7.33.23248.13001, Git hash:master @ 332dda7497b18e9e6f82f118da5cba0c448151a9)
License type: Evaluation, build 2023-09-05
License details: Cloud Zoo
Expires on: 2023-12-31

Windows 11 (10.0.22631 SR0.0) or greater (Physical RAM: 16Gb)

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Non-hybrid graphics configuration.
Primary display and OpenGL: Microsoft Basic Display Adapter (Intel) Memory: 0MB, Driver date: 6-21-2006 (M-D-Y). OpenGL Ver: 1.1.0
> Integrated graphics device with 1 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port

Secondary graphics devices.
NVIDIA GeForce RTX 2070 with Max-Q Design (NVidia) Memory: 8GB, Driver date: 9-12-2023 (M-D-Y).
> Integrated accelerated graphics device with 4 adapter port(s)
- This device is not being used

ATTENTION:
No graphics device is being used. Either an error occurred on startup, or certain devices have been disabled.
See below for any possible configuration changes that may help resolve this issue.

• Any hardware configuration or cabling changes you make will require that you restart Rhino.

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 0.0 (primary GPU’s maximum)

Anti-alias mode: None
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Microsoft Corporation
Render version: 0.0
Shading Language: Not supported
Driver Date: 9-12-2023
Driver Version: 31.0.15.3742
Maximum Texture size: 1024 x 1024
Z-Buffer depth: 32 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 8 GB

Rhino plugins that do not ship with Rhino
C:\Users\khush\AppData\Local\Programs\Enscape\Bin64\Enscape.Rhino7.Plugin.dll “Enscape.Rhino7.Plugin” 0.0.23187.1334
C:\ProgramData\McNeel\Rhinoceros\6.0\Plug-ins\Datasmith Rhino Exporter (d1fdc795-b334-4933-b680-088119cdc6bb)\DatasmithRhino6.rhp “Datasmith Exporter” 4.27.1.0

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.33.23248.13001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.33.23248.13001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.33.23248.13001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.33.23248.13001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.33.23248.13001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

[martinsiegrist]

Did you just copy paste what you posted above or is this after your changes in the windows system display settings?

[Khushali_Chaliawala]

This is after I made changes in window system settings

[martinsiegrist]

Well then that didn’t do anything. The Intel card is still your primary card. And you did not just restart Rhino but also your computer?

[Khushali_Chaliawala]

Yes I restarted the computer, how else can I force rhino to use nvdia graphics

[martinsiegrist]

Do you have a second screen plugged in besides your laptop screen?

[Khushali_Chaliawala]

No other screen

[tay.othman (tay.0)]

@Khushali_Chaliawala

ATTENTION:
No graphics device is being used. Either an error occurred on startup, or certain devices have been disabled.
See below for any possible configuration changes that may help resolve this issue.

• Any hardware configuration or cabling changes you make will require that you restart Rhino.

This thing is concerning to me, likely a driver issue.

[Khushali_Chaliawala]

What do you suggest I should do

[tay.othman (tay.0)]

can you share a screenshot of your Device manager > Display adapters?

[Khushali_Chaliawala]

I think I uninstalled Intel Graphics Driver by mistake and just re-downloaded it and now Rhino is working perfectly.