Rhino exports black image/ GPU not detected

Rhino Rhino for Windows
1

Hello all,

I have been having ViewCaptureToFile issue with rhino 6. The command only exports black images.

Capture
Capture407×627 19.8 KB

The command only works if i open rhino 6 in AMD software but AMD only allows me to open in safe mode, causing a lot of commands missing.
2

My SystemInfo is pasted below:

Rhino 6 SR8 2018-8-28 (Rhino 6, 6.8.18240.20051, Git hash:master @ d037927543424e8b3ce54e46b435866178a6349c)
Licence type: Undefined, build 2018-08-28
License details: Stand-Alone

Windows 10.0 SR0.0 or greater (Physical RAM: 32Gb)
Machine name: DESKTOP-S6O40KQ

GDI Generic (OpenGL ver:1.1.0)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 8x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Microsoft Corporation
Render version: 0.0
Shading Language: Not supported
Driver Date: 8-21-2020
Driver Version: 27.20.1034.6
Maximum Texture size: 1024 x 1024
Z-Buffer depth: 32 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 4 GB

D:\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.8.18240.20051
D:\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
D:\Rhino 6\Plug-ins\AnimationTools.rhp “AnimationTools”
D:\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
D:\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.8.18240.20051
D:\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Common Files\McNeel\Rhinoceros\6.0\Plug-ins\PanelingTools (6caed836-bc06-4ebc-b1fd-e10886a0dc94)\2018.12.17.906\PanelingTools.rhp “PanelingTools”
D:\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
D:\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.8.18240.20051
D:\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.8.18240.20051
D:\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros 6\VRayForRhino.rhp “V-Ray for Rhino”
D:\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

I have been having this problem for so long and hope someone can help me figure out… thanks!

2

after reinstalled both rhino 6 and AMD software, the probelms persist. :nauseated_face:

3

@DavidEranen @wim

I am so sorry to bother but can you guys help to take a look at my systeminfo :sweat_smile:

4

well Safe mode systeminfo doesn’t tell us anything since it can’t collect info from your video card, but you should start by updating your video drivers and your Rhino 6 is also very out of date–and possibly not legit??

5

Hi Jim,

Thank you for replying.

I have updated to Rhino 7. My ViewCaptureToFile window is still black.

I am pasting new systeminfo below:

Rhino 7 SR0 2020-11-9 (Rhino 7, 7.0.20314.03001, Git hash:master @ 9d1a3d02b292e00d3480c301d33f414d91acdcbd)
License type: Evaluation, build 2020-11-09
License details: Stand-Alone
Expires on: 2021-02-09

Windows 10.0 SR0.0 or greater (Physical RAM: 32Gb)

Non-hybrid graphics.
Primary display and OpenGL: Intel® HD Graphics 530 (Intel) Memory: 1GB, Driver date: 1-8-2021 (M-D-Y). OpenGL Ver: 1.1.0

Secondary graphics devices.
Radeon ™ RX 470 Graphics (AMD) Memory: 4GB, Driver date: 1-18-2021 (M-D-Y).

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Microsoft Corporation
Render version: 0.0
Shading Language: Not supported
Driver Date: 1-18-2021
Driver Version: 27.20.14527.2002
Maximum Texture size: 1024 x 1024
Z-Buffer depth: 32 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 4 GB

Rhino plugins that do not ship with Rhino
C:\Program Files\Rhino 6\Plug-ins\Trace\Trace.rhp “Trace” 1.3.0.0
D:\Google Chrome Downloads\topmostviewport.rhp “TopMostViewport” 0.9.1.1
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros 6\VRayForRhino.rhp “V-Ray for Rhino”

Rhino plugins that ship with Rhino
D:\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.0.20314.3001
D:\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
D:\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.0.20314.3001
D:\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.0.20314.3001
D:\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
D:\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
D:\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.0.20314.3001
D:\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.0.20314.3001
D:\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
D:\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

8

For starters you should update to the latest SRs for both V6 and V7…

Once done, your SystemInfo will probably be more informative about what the problem is…

That being said…if I were to guess … it looks like you’re probably plugging your monitor into the non-discrete GPU located on your motherboard (i.e. Intel)… Which causes Windows’ Main Display to always be the Intel GPU. If you have more than one monitor, then you need to make the monitor that’s plugged into the AMD GPU the “Main Display” using Windows’ Display Settings.

Again, the latest SRs will pretty much tell you this if that is the case. If it’s not, then it will probably have more details on the real problem. Please update to the latest SRs and then run SystemInfo again.

-Jeff

9

Thank you Jeff! Problem sovled. I never knew there was another HDMI port came from my AMD GPU… :sweat_smile: