Rhino 6 Black Screen

unhandled

(Shaunj9220) #1

I am getting the black viewports when I open Rhino. I am using a Microsoft Surface Pro and it was working fine yesterday and then my computer updated and I am now getting the black screens. Please Help I am not that tech savvy

Rhino 6 SR9 2018-9-28 (Rhino 6, 6.9.18271.20591, Git hash:master @ 4cf7435f08f51c972347c8558d28355cfc0471ca)
Licence type: Evaluation, build 2018-09-28
License details: Cloud Zoo. In use by: Shaun Johnston ()
Expires on: 2018-12-31

Windows 10.0 SR0.0 or greater (Physical RAM: 7.9Gb)
Machine name: DESKTOP-LMGK62K

Intel® HD Graphics 520 (OpenGL ver:4.5.0 - Build 24.20.100.6136)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Intel
Render version: 4.5
Shading Language: 4.50 - Build 24.20.100.6136
Driver Date: 5-25-2018
Driver Version: 24.20.100.6136
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB

C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.9.18271.20591
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.9.18271.20591
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.9.18271.20591
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.9.18271.20591
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”


(John Brock) #2

Hi
The problem is Microsoft did not also update the display driver for your display adapter.
There is a newer one but Microsoft is managing the updates and I’ve heard from other users that this management tool rolls the driver back to the earlier buggy one.
I don’t know what to suggest.
I can get you a link to the driver but I don’t know how to disable this outdated management tool on your Surface.

Unfortunately, this is one of the downsides of using a laptop/notebook/netbook


(Shaunj9220) #3

Thank you. I will try and download the driver and see what it does. Does it matter that I also have an addition display adapter: NVIDIA GeForce GPU but Rhino is using the HD Graphics 520


(John Brock) #4

Good question. I was not aware that there was a surface with an accelerated display adapter.
My additional concern is that if your computer is setup properly, Rhino should be finding and using the GeForce.

Hopefully, updating the Intel driver will sort out the GeForce issue too.


(Nathan 'jesterKing' Letwory) #5

oh, crosspost.


(Shaunj9220) #6

It did. The Intel driver worked. Thank you all.


#7

Continuing the discussion from Rhino 6 Black Screen:

Hi, I am encountering a black view port error.

I do not understand how to solve this problem and it happens every few minutes while modelling.

From your support I am having this message:

1. November 23 at 02:15 PM in Rhino version 6.10.18311.20531:
nvoglv64!DrvPresentBuffers – Access Denied

  • All drivers are up to date, I made a clean Windows 10 system installation, I started everything from scratch, but still Rhino it is unusable for me.:sob:

  • I contacted nvidia support but it wasn’t very helpful.

Is it my ndvidia card generating the issue with rhino or vice versa?
is there any chance to understand what is going on?

I am looking forward to hearing from you.
Rhino 6 SR11 2018-11-19 (Rhino 6, 6.11.18323.19181, Git hash:master @ 0200b43a48c2d93d905df89b7bd77bf8678fdd21)
Licence type: Evaluation, build 2018-11-19
License details: Stand-Alone
Expires on: 2018-12-23

Windows 10.0 SR0.0 or greater (Physical RAM: 64Gb)
Machine name: DESKTOP-UUPH3S6

(null) (OpenGL ver:(null))

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 8x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: (null)
Render version: 4.6
Shading Language: (null)
Driver Date: 11-12-2018
Driver Version: 25.21.14.1694
Maximum Texture size: n/a
Z-Buffer depth: n/a
Maximum Viewport size: 1221838600 x 165
Total Video Memory: 11 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.11.18323.19181
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 6\Plug-ins\Tibidabo\Tibidabo.rhp “Tibidabo”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.11.18323.19181
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.11.18323.19181
C:\Program Files\Rhino 6\Plug-ins\Tibidabo\Lands.rhp “Lands Design”
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.11.18323.19181
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros 6\VRayForRhino.rhp “V-Ray for Rhino”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”


(Nathan 'jesterKing' Letwory) #8

This looks like either your driver installation is busted. I’d start by completely remove the drivers for your current GPU (but don’t reboot), then ensure you do a clean install of the GPU driver. Reboot and see if that helps.

Since Rhino System Information can’t see what GPU you have maybe you can post a screenshot of the display adapters section expanded in the device manager.


#9

Rhino 6 SR11 2018-11-19 (Rhino 6, 6.11.18323.19181, Git hash:master @ 0200b43a48c2d93d905df89b7bd77bf8678fdd21)
Licence type: Evaluation, build 2018-11-19
License details: Stand-Alone
Expires on: 2018-12-23

Windows 10.0 SR0.0 or greater (Physical RAM: 64Gb)
Machine name: DESKTOP-UUPH3S6

GeForce GTX 1080 Ti/PCIe/SSE2 (OpenGL ver:4.6.0 NVIDIA 416.94)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 8x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 11-12-2018
Driver Version: 25.21.14.1694
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 11 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.11.18323.19181
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 6\Plug-ins\Tibidabo\Tibidabo.rhp “Tibidabo”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.11.18323.19181
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.11.18323.19181
C:\Program Files\Rhino 6\Plug-ins\Tibidabo\Lands.rhp “Lands Design”
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.11.18323.19181
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros 6\VRayForRhino.rhp “V-Ray for Rhino”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”


#10

HI Nathan,
thank you for your help.
I did check a second time my system info and you can see the result up here.
In any case I did a nvidia driver clean installation again but you can judge the result your self:

November 24 at 03:51 PM in Rhino version 6.10.18311.20531:
nvoglv64!DrvPresentBuffers – Access Denied

November 24 at 04:54 PM in Rhino version 6.10.18311.20531:
nvoglv64!DrvPresentBuffers – Access Denied

November 24 at 04:57 PM in Rhino version 6.10.18311.20531:
nvoglv64!DrvPresentBuffers – Access Denied

November 24 at 05:11 PM in Rhino version 6.10.18311.20531:
nvoglv64!DrvPresentBuffers – Access Denied

November 24 at 05:55 PM in Rhino version 6.11.18323.19181:
nvoglv64!DrvPresentBuffers – Access Denied

November 24 at 06:57 PM in Rhino version 6.11.18323.19181:
nvoglv64!DrvPresentBuffers – Access Denied

November 25 at 10:48 AM in Rhino version 6.11.18323.19181:
nvoglv64!DrvPresentBuffers – Access Denied

This goes far beyond my knowledge, the only thing I know so far is that the same file Rhino 5 works just fine. please notice that this problem happens with many other files, made from start in Rhino 6 or simply imported a s rhino 5 files.
I wish I could update my vs to Rhino 6 but until I find out what is going wrong, as you can seem it almost impossible to work with it.

it something related to the GPU as the string suggest but that is all I know,
would you please investigate on this?


(jesterKing) #11

Does this still happen with all third-party plug-ins disabled?


#12

Hi,
I unchecked all the third party plug in and restarted the system but nothing really has changed. moreover i have start noticing two others problem that I consider minor problems compared to the black screen:

1- when rhino goes black,some time, I am still able to access the command prompt and under system info I noticed that the driver information has disappeared. On the other hand, when rhino is running the driver version is correctly reported by the system report.

2- The issue It is totally random but it really happens more often when rhino is running in render or shadow mode.

3- few times i noticed as reported in other topics that lines or surfaces disappear from the view port but you can still see the gumball or control points acting on those curves ( attached img)

4- I have noticed when it crashes after I forced rhino to quit sometimes I receive the message that rhino failed to allocate the memory

here after pls see my attachments and error reports
November 27 at 07:30 AM in Rhino version 6.11.18323.19181:
nvoglv64!DrvPresentBuffers – Access Denied

November 27 at 08:15 AM in Rhino version 6.11.18323.19181:
0x0!0x0 – Access Denied

November 27 at 09:50 AM in Rhino version 6.11.18323.19181:
0x0!0x0 – Access Denied

November 27 at 09:57 AM in Rhino version 6.11.18323.19181:
nvoglv64!DrvPresentBuffers – Access Denied

November 27 at 10:49 AM in Rhino version 6.11.18323.19181:
0x0!0x0 – Access Denied

November 27 at 10:54 AM in Rhino version 6.11.18323.19181:
nvoglv64!DrvPresentBuffers – Access Denied

![Schizzo|690x388]


#13

I tried to replace the CPU with a 1050 ti and reload the driver but had the same results.

what is a memory allocation failure?


(Pascal Golay) #14

Hello - it seems like maybe a hardware check is in order. Does Windows Task Manager show your memory usage is very high?

-Pascal


#15

HI Pascal,
I checked the memory banks and they seems to be just fine.
the memory usage varies form 500 MB to 1100 MB so not sure if this could be the problem since the system has 64 gb of RAM available.
I Will try to make a Rhino 6 clean installation right now, I will give you an update soon.
In the mean time allow me to recap all I know so far:

  • plugin that not ship with rhino are disabled
  • a memory allocation failure happens few times and Rhino quit and crashes. A memory allocation failure warning will be displayed.
  • the error nvlog64!DrvpresentBuffer-Access Denied happens very often and here is what happen:
    Rhino view port become black, the command prompt works fine so if system info is prompted the command line shows that the system doesn’t read the driver anymore, hence display “null” instead of the driver code (system info been checked during modelling returns the corrects driver code). I must quit Rhino and Rhino crash mask appears asking me to report the problem. Please have a look on my previous answer up here and see what Mcneel automated mail reported to me.
    the nvidia GPU runs the driver available 416.94 . a newer one is available now I will make a clean installation and update the post.
    Please let me know your thoughts.
    Thank you

#16

update:
Rhino has been updated to the latest version and the gpu too.
nothing has changed the vie port still become black and the system can’t see the GPU driver any more.
pls. notice i replaced the GPU and nothing has changed.
I made a clean installation of rhino and the GPU driver, noting has changed.
I have run a mem test and windows memory check for 6 hours and no error was foundduring the hardware test.
rhino 5 with the same model is stable.


#17

Hi all,
any help, any idea?
Is there anyone who knows what that error means?
thank you.


(Pascal Golay) #18

Hi Nick - I do not have an idea - @JohnM - do you know what this error means (Image here Rhino 6 Black Screen further up the thread)

-Pascal


(John Morse) #19

@pascal They look like possible null pointer access since the address are 0x00 but there is not really enough information to give a real answer. Has this actually generated any crash reports that have been sent to RayGun?