URGENT: Disappearing text - Need solution asap!

Im in the middle of an urgent and time sensitive project for a client, and I keep having to restart rhino when my text/dimensions just randomly disappear. And sometimes they disappear for good, and restart does not restore them.
I need a solution to this asap please.
Thank you.
Please see this: https://ttprivatenew.s3.amazonaws.com/pulse/peterrz/attachments/10872796/TinyTake20-06-2019-02-24-44.mp4

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Please run the “SystemInfo” command in V6.
Copy/Paste the result in a reply.

Rhino 6 SR16 2019-6-18 (Rhino 6, 6.16.19169.11231, Git hash:master @ 8c6ac16b099ae942efd28d85ea242eb24346c1a0)
License type: Commercial, build 2019-06-18
License details: Cloud Zoo. In use by: Peter ()

Windows 10.0 SR0.0 or greater (Physical RAM: 24Gb)
Machine name: PETERSLAPTOP

Non-hybrid graphics.
Primary display and OpenGL: NVIDIA GeForce GTX 965M (NVidia) Memory: 2GB, Driver date: 10-10-2018 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 416.34

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 10-10-2018
Driver Version:
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 2 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.16.19169.11231
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 6\Plug-ins\RPC.rhp “RPC”
C:\Program Files\Rhino 6\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.16.19169.11231
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.16.19169.11231
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.16.19169.11231
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

I’d start by updating your old GeForce display drivers.
In the Panels pull-down menu, open the Notifications panel.
I think you’ll see a message about updating your graphics card drivers.

Please follow that link and see if that gets you sorted.

It looks like there’s one from May 27th:


Don’t install the “Experience” tools. They are for gaming.
Also, choose the Advanced option and select the “Clean install” option.

too late :frowning:

And despite the new drivers, it just happened again.

How many monitors are you running and at what resolution?

You’re running a really old graphics card with only 2GB VRAM.
For V6, 4GB VRAM per standard resolution (2550 x 1440) monitor, or 8GB VRAM per high resolution (4k - 5k) monitor.

This card would have worked fine for V5, but is generally inadequate for V6’s much higher OpenGL requirements.

Just an old second 19" monitor…

As a test, try disconnecting the second monitor and use just the primary monitor on the laptop.
Then see if the text disappearing problem goes away.

This doesn’t sound like a display driver issue since the text was showing and then later it wasn’t. Do you have a file that exhibits this behavior that I can take a look at?

OK will do

Sorry about the delay steve. I’ll PM you the file.

So I updated my computer…amd threadripper 2920x with a rtx 2080ti gpu so it can not be the computer anymore…and yesterday, the same thing happened to the file again. Not as frequent as before, but it happened regardless. Is this a bug that can be submitted for fixing? Thanks.

Yep I’m having the same issue. It’s random and unpredictable. Happens when creating, stretching, scaling detail views, going in and out of them in layouts.

I’m out of ideas.
Maybe @stevebaer might have something to suggest.

I’m having the same issue. I run a high spec computer with dual 4k monitors so I highly doubt it is inadequate. This is a very frustrating issue, is there any fix for this yet?

As with the OP, I need this fixed for time sensitive drawings.

When it breaks:

What it’s supposed to look like:

What breaks it is saving after creating detail views.

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I am having the same type of issue too.
Very similar to what @Asterisk is describing with his screen shot. The text of dimensions (in model space and layout space), the text in leaders and symbols from the layout pages will disappear until i close the file and reopen.

The objects that remain when the text disappears, still remains selectable but the text itself is not visible. This only happens from the “paper space” side of layouts.

After i reopen the file, everything is displaying correctly.

This is effecting at least 6-7 people in our office that have mentioned it, up to 24 of us in total, whether the others mention it or not, if it is an issue with Rhino 6, then it will effect all of us eventually.