Rhino crashing constantly

Rhino Rhino for Windows
1

Hi there,

I have a client who called me who has started experiencing constant crashes on two machines - sometimes without doing anything… He has a hybrid machine with an Nvidia Quadro P620 and an Intel 630. I asked him first to update the video driver - which he did for the Nvidia, but not yet for the Intel - and it is still crashing. I told him to do the Intel driver update as well - but I can’t remember - how do you force Rhino to use the Nvidia?

Otherwise his SystemInfo looks totally normal:

Rhino 6 SR24 2020-3-19 (Rhino 6, 6.24.20079.23341, Git hash:master @ 064283610b834170e52117f2656605b5b25d65c0
License type: Commerciale, version 2020-03-19
License details: Cloud Zoo. In use by: ****************** (my edit)

Windows 10.0 SR0.0 or greater (Physical RAM: 32Gb)
Machine name: DESKTOP-0HQDKVN

Non-hybrid graphics.
Primary display and OpenGL: Intel® UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 9-25-2019 (M-D-Y). OpenGL Ver: 4.6.0 - Build 26.20.100.7262

Secondary graphics devices.
NVIDIA Quadro P620 (NVidia) Memory: 2GB, Driver date: 3-13-2020 (M-D-Y).

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Intel
Render version: 4.6
Shading Language: 4.60 - Build 26.20.100.7262
Driver Date: 9-25-2019
Driver Version: 26.20.100.7262
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.24.20079.23341
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.24.20079.23341
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.24.20079.23341
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.24.20079.23341
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

2

I think to force the Nvidia, the setting is in the NVidia control panel for ‘High performance’. I guess it is global - I do not know if you can target Rhino… But I’d have them do the clean install routine for both-

image
image1310×763 119 KB

-Pascal

3

Well, after updating all the drivers, the machine is still crashing…

Rhino 6 SR24 2020-3-19 (Rhino 6, 6.24.20079.23341, Git hash:master @ 064283610b834170e52117f2656605b5b25d65c0)
License type: Commerciale, version 2020-03-19
License details: Cloud Zoo. In use by: *****************

Windows 10.0 SR0.0 or greater (Physical RAM: 32Gb)
Machine name: DESKTOP-0HQDKVN

Non-hybrid graphics.
Primary display and OpenGL: Intel® UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 3-9-2020 (M-D-Y). OpenGL Ver: 4.6.0 - Build 26.20.100.7985

Secondary graphics devices.
NVIDIA Quadro P620 (NVidia) Memory: 2GB, Driver date: 3-13-2020 (M-D-Y).

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Intel
Render version: 4.6
Shading Language: 4.60 - Build 26.20.100.7985
Driver Date: 3-9-2020
Driver Version: 26.20.100.7985
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.24.20079.23341
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.24.20079.23341
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.24.20079.23341
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.24.20079.23341
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

I’m tempted to tell them to completely disable the Intel processor, but I’m afraid it might mess something up (if you get a black screen, how do you go back?)

4

Hi Mitch - I don’t know if this is of any use - you may have been there already -

-Pascal

5

just a guess, but half the time i was confronted with this it was because of the Tessellation setting… this seems to be buggy in many drivers (intel especially)
needs to be turned off

6

Well, in the end, this did get solved - the client reported to me that he had mistakenly plugged his monitor into the graphics port on the motherboard (i.e. only Intel) instead of the port on the Quadro… When he plugged it in in the right place, everything is OK… :confounded:

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7

At least he was consistent…

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