Multiple Crash QuadroP620/Intel UHD630

One of my students is constantly experiencing crashes when she starts rhino trial on her dell laptop. Her colleagues have the same type of laptop and have no problems. She has updated all drivers, graphics motherboard and BIOS. She has also reinstalled Rhino to no results. The laptop has 2 graphics cards, Quadro P620 and Intel UHD630 and I have read about problems in the past with similar configurations; [Rhino crashing constantly], and followed all these tips like dedicating p620 to Rhino as well as turning off tessellation. The computer also has Photoshop installed which also crashes periodically and I’m starting to suspect that it might be a memory problem? I’m trying to help her but I’m running out of clues. Anyone else experiencing the same problem have some more tips?

I am attaching parts of MSINFO (unfortunately it is in Swedish but I think it is understandable)


Systeminformationsrapporten skrevs: 03/20/23 15:26:06
Datornamn: XXXXX

Objekt Värde
Operativsystemets namn Microsoft Windows 11 Pro
Version 10.0.22621 version 22621
Ytterligare beskrivning av operativsystemet Inte tillgängligt
Operativsystemets tillverkare Microsoft Corporation
Datornamn XXXX
Datortillverkare Dell Inc.
Datormodell Precision 3541
Datortyp x64-based PC
System-SKU 091A
Processor Intel(R) Core™ i7-9850H CPU @ 2.60GHz, 2592 Mhz, 6 kärnor, 12 logiska processorer
BIOS-version och -datum Dell Inc. 1.24.0, 2022-12-23
SMBIOS-version 3.2
Version av inbäddad styrenhet 255.255
Baskortstillverkare Dell Inc.
Baskortsprodukt 0DTNGJ
Baskortsversion A03
Plattformsroll Bärbar
Tillstånd för säker start Av
PCR7-konfiguration Privilegiehöjning krävs för visning
Windows-katalog C:\WINDOWS
Systemkatalog C:\WINDOWS\system32
Startenhet \Device\HarddiskVolume1
Nationella inställningar Sverige
HAL (Hardware Abstraction Layer) Version = “10.0.22621.1413”
Användarnamn XXXX\xx
Tidszon Västeuropa, normaltid
Installerat fysiskt minne (RAM) 32,0 GB
Sammanlagt fysiskt minne 31,8 GB
Tillgängligt fysiskt minne 21,1 GB
Sammanlagt virtuellt minne 33,8 GB
Tillgängligt virtuellt minne 21,7 GB
Växlingsfilsutrymme 2,00 GB
Växlingsfil C:\pagefile.sys
Kernel DMA-skydd Av
Virtualiseringsbaserad säkerhet Körs
Nödvändiga säkerhetsegenskaper för virtualiseringsbaserad säkerhet
Tillgängliga säkerhetsegenskaper för virtualiseringsbaserad säkerhet Basvirtualiseringsstöd, DMA-skydd, UEFI-kod skrivskyddad, Lägesbaserad körningskontroll
Konfigurerade tjänster för virtualiseringsbaserad säkerhet Hypervisor-tillämpad kodintegritet
Tjänster som körs för virtualiseringsbaserad säkerhet Credential Guard, Hypervisor-tillämpad kodintegritet
Princip för Windows Defender-programreglering Tvingande
Användarlägesprincip för Windows Defender-programreglering Av
Enhetskrypteringsstöd Privilegiehöjning krävs för visning
Ett hypervisor-program har identifierats. Funktioner som krävs för Hyper-V kommer inte att visas.



Resurs Enhet
I/O-port 0x00000070-0x00000070 Motherboard resources
I/O-port 0x00000070-0x00000070 System CMOS/real time clock

IRQ 67 Microsoft ACPI-Compliant System
IRQ 67 STMicroelectronics 3-Axis Digital Accelerometer

Minnesadress 0xEC000000-0xECFFFFFF NVIDIA Quadro P620
Minnesadress 0xEC000000-0xECFFFFFF Intel(R) PCIe Controller (x16) - 1901

Minnesadress 0x90000000-0xB1FFFFFF PCI Express-port uppströms
Minnesadress 0x90000000-0xB1FFFFFF Intel(R) PCI Express Root Port #1 - A338
Minnesadress 0x90000000-0xB1FFFFFF PCI Express-port nedströms

IRQ 16 Intel(R) Dynamic Platform and Thermal Framework Processor Participant
IRQ 16 Intel(R) Serial IO I2C Host Controller - A368

Minnesadress 0xE9F00000-0xE9F0FFFF Intel(R) USB 3.1 eXtensible Host Controller - 1.10 (Microsoft)
Minnesadress 0xE9F00000-0xE9F0FFFF PCI Express-port nedströms

Minnesadress 0xC0000000-0xCFFFFFFF NVIDIA Quadro P620
Minnesadress 0xC0000000-0xCFFFFFFF Intel(R) PCIe Controller (x16) - 1901

Minnesadress 0xD4000000-0xEA0FFFFF PCI Express-port uppströms
Minnesadress 0xD4000000-0xEA0FFFFF Intel(R) PCI Express Root Port #1 - A338
Minnesadress 0xD4000000-0xEA0FFFFF PCI Express-port nedströms

Minnesadress 0xEA000000-0xEA0FFFFF PCI Express-port nedströms
Minnesadress 0xEA000000-0xEA0FFFFF Thunderbolt™ Controller - 15D9


Resurs Enhet Status

[Användarkonfigurerad maskinvara]

Enhet PNP-enhets-ID


Resurs Enhet Status
0x0000002E-0x0000002F Motherboard resources OK
0x0000004E-0x0000004F Motherboard resources OK
0x00000061-0x00000061 Motherboard resources OK
0x00000063-0x00000063 Motherboard resources OK
0x00000065-0x00000065 Motherboard resources OK
0x00000067-0x00000067 Motherboard resources OK
0x00000070-0x00000070 Motherboard resources OK
0x00000070-0x00000070 System CMOS/real time clock OK
0x00000080-0x00000080 Motherboard resources OK
0x00000092-0x00000092 Motherboard resources OK
0x000000B2-0x000000B3 Motherboard resources OK
0x00000680-0x0000069F Motherboard resources OK
0x0000164E-0x0000164F Motherboard resources OK
0x00000930-0x00000930 Microsoft ACPI-Compliant Embedded Controller OK
0x00000934-0x00000934 Microsoft ACPI-Compliant Embedded Controller OK
0x0000EFA0-0x0000EFBF Intel(R) SMBus - A323 OK
0x00000040-0x00000043 System timer OK
0x00000050-0x00000053 System timer OK
0x00003000-0x00003FFF Intel(R) PCIe Controller (x16) - 1901 OK
0x00001800-0x000018FE Motherboard resources OK
0x00000060-0x00000060 Standard PS/2 Keyboard OK
0x00000064-0x00000064 Standard PS/2 Keyboard OK
0x00000000-0x00000CF7 PCI Express Root Complex OK
0x00000D00-0x0000FFFF PCI Express Root Complex OK
0x00000020-0x00000021 Programmable interrupt controller OK
0x00000024-0x00000025 Programmable interrupt controller OK
0x00000028-0x00000029 Programmable interrupt controller OK
0x0000002C-0x0000002D Programmable interrupt controller OK
0x00000030-0x00000031 Programmable interrupt controller OK
0x00000034-0x00000035 Programmable interrupt controller OK
0x00000038-0x00000039 Programmable interrupt controller OK
0x0000003C-0x0000003D Programmable interrupt controller OK
0x000000A0-0x000000A1 Programmable interrupt controller OK
0x000000A4-0x000000A5 Programmable interrupt controller OK
0x000000A8-0x000000A9 Programmable interrupt controller OK
0x000000AC-0x000000AD Programmable interrupt controller OK
0x000000B0-0x000000B1 Programmable interrupt controller OK
0x000000B4-0x000000B5 Programmable interrupt controller OK
0x000000B8-0x000000B9 Programmable interrupt controller OK
0x000000BC-0x000000BD Programmable interrupt controller OK
0x000004D0-0x000004D1 Programmable interrupt controller OK
0x00001854-0x00001857 Motherboard resources OK
0x00002000-0x000020FE Motherboard resources OK
0x00004090-0x00004097 Intel(R) Chipset SATA/PCIe RST Premium Controller OK
0x00004080-0x00004083 Intel(R) Chipset SATA/PCIe RST Premium Controller OK
0x00004060-0x0000407F Intel(R) Chipset SATA/PCIe RST Premium Controller OK
0x000000F0-0x000000F0 Numeric data processor OK
0x00004000-0x0000403F Intel(R) UHD Graphics 630 OK

Objekt Värde
Namn NVIDIA Quadro P620
PNP-enhets-ID PCI\VEN_10DE&DEV_1CBD&SUBSYS_091A1028&REV_A1\4&177FF52E&0&0008
Korttyp Quadro P620, NVIDIA-kompatibel
Beskrivning NVIDIA Quadro P620
RAM på kortet (1 048 576) byte
Installerad drivrutin C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwi.inf_amd64_b7ae48d80bb43fc8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwi.inf_amd64_b7ae48d80bb43fc8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwi.inf_amd64_b7ae48d80bb43fc8\nvldumdx.dll,C:\WINDOWS\System32\DriverStore\FileRepository\nvdmwi.inf_amd64_b7ae48d80bb43fc8\nvldumdx.dll
Drivrutinens version
INF-fil oem129.inf (avsnittet Section107)
Färgplan Inte tillgängligt
Poster i färgtabellen Inte tillgängligt
Upplösning Inte tillgängligt
Bitar per bildpunkt Inte tillgängligt
Minnesadress 0xEC000000-0xECFFFFFF
Minnesadress 0xC0000000-0xCFFFFFFF
Minnesadress 0xD0000000-0xD1FFFFFF
IRQ-kanal IRQ 4294967270
Drivrutin C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\NVDMWI.INF_AMD64_B7AE48D80BB43FC8\NVLDDMKM.SYS (, 55,53 MB (58 231 808 byte), 2023-03-19 18:15)

Namn Intel(R) UHD Graphics 630
PNP-enhets-ID PCI\VEN_8086&DEV_3E9B&SUBSYS_091A1028&REV_02\3&11583659&0&10
Korttyp Intel(R) UHD Graphics Family, Intel Corporation-kompatibel
Beskrivning Intel(R) UHD Graphics 630
RAM på kortet 1,00 GB (1 073 741 824 byte)
Installerad drivrutin C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d0b39b11619fd0c4\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d0b39b11619fd0c4\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d0b39b11619fd0c4\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_d0b39b11619fd0c4\igd12umd64.dll
Drivrutinens version
INF-fil oem117.inf (avsnittet iCFL_w10_DS)
Färgplan Inte tillgängligt
Poster i färgtabellen 4294967296
Upplösning 1920 x 1080 x 59 hertz
Bitar per bildpunkt 32
Minnesadress 0xEB000000-0xEBFFFFFF
Minnesadress 0x80000000-0x8FFFFFFF
I/O-port 0x00004000-0x0000403F
IRQ-kanal IRQ 4294967269
Drivrutin C:\WINDOWS\SYSTEM32\DRIVERSTORE\FILEREPOSITORY\IIGD_DCH.INF_AMD64_D0B39B11619FD0C4\IGDKMD64.SYS (, 38,18 MB (40 031 336 byte), 2023-03-20 11:05)

Run SystemInfo inside Rhino… It should be in English as well.

Well thats the problem; Rhino doesnt start on this laptop it instantly become BSOD
I think she has a swedish version of Windows that saves system info in swedish…:confused:

Hej Fredrik -

That does sound like a serious hardware malfunctioning, yes.
I suppose she could try a safe mode start to bypass plug-ins and function calls to the GPU but that is not going to get her much further. I’d make sure that nothing is blocking any vents in the machine and remove possible dust.

Hej Wim

That was definitely an interesting point of view, it might be overheated! I check with her.