Rhino crashing regularly

Rhino Rhino for Windows
1

We have just installed Rhino 6 on a new computer, but it seems to crash regularly, about 3 to 4 times daily.

Any help would be appreciated.

Below is the system info:

Rhino 6 SR13 2019-2-27 (Rhino 6, 6.13.19058.371, Git hash:master @ 17cd8b51accbe17dd04b48028f49d5e77a67f17b)
License type: Commercial, build 2019-02-27
License details: Stand-Alone

Windows 10.0 SR0.0 or greater (Physical RAM: 64Gb)
Machine name: HK-DSKP-019

Non-hybrid graphics.
Primary display and OpenGL: NVIDIA Quadro P2000 (NVidia) Memory: 5GB, Driver date: 5-22-2018 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 397.93

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 5-22-2018
Driver Version: 24.21.13.9793
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 5 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 6\Plug-ins\RPC.rhp “RPC”
C:\Program Files\Rhino 6\Plug-ins\RhinoBonusTools.rhp “Rhino Bonus Tools”
C:\Program Files\Rhino 6\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 6\Plug-ins\IdleProcessor.rhp “IdleProcessor”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\Alerter.rhp “Alerter”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.13.19058.371
C:\Users\dlee\AppData\Local\Enscape\Bin64\Enscape.Rhino6.Plugin.dll “Enscape.Rhino.Plugin” 2.5.19093.934
C:\Program Files\Rhino 6\Plug-ins\import_SKP.rhp “SketchUp Import”
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros 6\VRayForRhino.rhp “V-Ray for Rhino”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

2

Hi @ebow3d,

Have you sent in the crash reports? Did you provide an e-mail with those reports so that we can identify which are yours?

Also, does the crashing seem to happen at random times or when you do something specific?

-David

3

When it crashes, it just disappears without any crash report options, therefore, no crash report.

It does happen randomly.

4

V-Ray, Enscape, old Nvidia driver.

5

So, cannot have VRay, or Enscape??

6

Update the Nvidia drivers and try working without these plugins to see if there are any differences.

7

The plugins were installed today. It was crashing before that. The vga drivers are new.

8

@ebow3d, check if you have the following file on the Desktop: RhinoDotNetCrash.txt.

-David

9

No “RhinoDotNetCrash.txt” file

10

@ebow3d - Can you start Rhino in Safe Mode? (C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Rhino 6)

11

Hi @ebow3d
Looks like your drivers are close to year old, which is almost a lifetime in GPU-driver terms. Check Nvidia for most recent drivers for the P2000 - from April 11th, 2019

As for Enscape and VRay, both plugins tend to be something that will crash Rhino - especially if the drivers are not up-to-date. So… update drivers and if it still crashes, try starting Rhino in safe-mode, to see if that helps. If yes, you might want to disable both plugins and then enable them one at a time, to find the culprit.

HTH, Jakob