Viewcapture to file and Make 2D freezes program even on simple objects

Hello

I have been down the rabbit hole trying to figure out this issue. I’ve uninstalled and reinstalled both rhino and my nvidia drivers and attempted to adjust other system setting.

Here is my info

Rhino 7 SR38 2024-12-3 (Rhino 7, 7.38.24338.17001, Git hash:master @ 97e36efa02d7f71638988290bb2d190fcf1b18c5)
License type: Educational, build 2024-12-03
License details: Cloud Zoo

Windows 11 (10.0.26200 SR0.0) or greater (Physical RAM: 32Gb)

Computer platform: LAPTOP  - Plugged in \[100% battery remaining\]

Hybrid graphics configuration.
Primary display: Intel(R) Iris(R) Xe Graphics (Intel) Memory: 128MB, Driver date: 2-21-2024 (M-D-Y).

> Integrated graphics device with 4 adapter port(s)

* Windows Main Display is laptop’s integrated screen or built-in port
* Secondary monitor attached to adapter port #1
  Primary OpenGL: NVIDIA GeForce RTX 3070 Ti Laptop GPU (NVidia) Memory: 8GB, Driver date: 6-23-2022 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 516.59

> Integrated accelerated graphics device with 4 adapter port(s)

* Video pass-through to primary display device

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 6-23-2022
Driver Version: 31.0.15.1659
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\\Program Files\\Rhino 7\\Plug-ins\\Commands.rhp	“Commands”	7.38.24338.17001
C:\\Program Files\\Rhino 7\\Plug-ins\\rdk.rhp	“Renderer Development Kit”	
C:\\Program Files\\Rhino 7\\Plug-ins\\RhinoRenderCycles.rhp	“Rhino Render”	7.38.24338.17001
C:\\Program Files\\Rhino 7\\Plug-ins\\rdk_etoui.rhp	“RDK_EtoUI”	7.38.24338.17001
C:\\Program Files\\Rhino 7\\Plug-ins\\rdk_ui.rhp	“Renderer Development Kit UI”	
C:\\Program Files\\Rhino 7\\Plug-ins\\NamedSnapshots.rhp	“Snapshots”	
C:\\Program Files\\Rhino 7\\Plug-ins\\RhinoCycles.rhp	“RhinoCycles”	7.38.24338.17001
C:\\Program Files\\Rhino 7\\Plug-ins\\Toolbars\\Toolbars.rhp	“Toolbars”	7.38.24338.17001
C:\\Program Files\\Rhino 7\\Plug-ins\\3dxrhino.rhp	“3Dconnexion 3D Mouse”	
C:\\Program Files\\Rhino 7\\Plug-ins\\Displacement.rhp	“Displacement”

I’d start with updating your nvidia driver, it’s from 2022 and make sure you are set up following this thread.

Rhino 7 SR38 2024-12-3 (Rhino 7, 7.38.24338.17001, Git hash:master @ 97e36efa02d7f71638988290bb2d190fcf1b18c5)
License type: Educational, build 2024-12-03
License details: Cloud Zoo

Windows 11 (10.0.26200 SR0.0) or greater (Physical RAM: 32Gb)

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Hybrid graphics configuration.
Primary display: Intel(R) Iris(R) Xe Graphics (Intel) Memory: 128MB, Driver date: 2-21-2024 (M-D-Y).

Integrated graphics device with 4 adapter port(s)

  • Windows Main Display is laptop’s integrated screen or built-in port
  • Secondary monitor attached to adapter port #1
    Primary OpenGL: NVIDIA GeForce RTX 3070 Ti Laptop GPU (NVidia) Memory: 8GB, Driver date: 10-9-2025 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 581.57

Integrated accelerated graphics device with 4 adapter port(s)

  • Video pass-through to primary display device

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 10-9-2025
Driver Version: 32.0.15.8157
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.38.24338.17001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.38.24338.17001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.38.24338.17001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.38.24338.17001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.38.24338.17001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

Am still getting the same issue,

did you do all the settings in the hybrid thread?

when you updated your driver, did you use clean install or just the basic?

if you did not use the custom/advanced install with the clean install check box, do it again, but do it clean install. Otherwise you are just patching over what may be a bad driver.

also did you use the game ready driver or the studio… if it’s still misbehaving after a clean install and restart, try the other driver. Some machines work great with game, some with studio and I have not been able to tell why one works better than the other for some machines.

still having trouble? call us 206-545-6877 8-5 pst (closed 12-1 for lunch)