Rhino 6 freezing

robinharrison · November 8, 2018, 1:29pm

Whenever I use Rhino 6 now it keeps freezing. This happens especially when I am trying to drag something or bring in a picture. I have had a problem with this in v6 for a while, but sometimes it is better and sometimes it is worse. Before it would freeze my whole computer up and I would have to reboot. Now it just freezes rhino, then the screen goes momentarily black, and then Rhino is just stuck in “not responding” until I restart it. As you can imagine, this is quite annoying as I sometimes lose work, and lose a lot of time. Here are my system specs if anyone can help me understand what is wrong.

Rhino 6 SR8 2018-8-28 (Rhino 6, 6.8.18240.20051, Git hash:master @ d037927543424e8b3ce54e46b435866178a6349c)
Licence type: Educational, build 2018-08-28
License details: Cloud Zoo. In use by: Robin Harrison ()

Windows 7 SP1 (Physical RAM: 7.9Gb)
Machine name: L27501

AMD FirePro M6000 Mobility Pro Graphics (OpenGL ver:4.5.14565 Compatibility Profile Context FireGL 24.20.12024.10)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: ATI Technologies Inc.
Render version: 4.5
Shading Language: 4.50
Driver Date: 7-17-2018
Driver Version: 24.20.12024.10
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 2 GB

C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.8.18240.20051
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Common Files\McNeel\Rhinoceros\6.0\Plug-ins\ProRender (2aae3eb3-985b-4e64-b19a-fed69ef9dfeb)\2018.1.18.804\ProRender\ProRender.rhp “ProRender”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.8.18240.20051
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Users\robinharrison\AppData\Roaming\McNeel\Rhinoceros\6.0\Plug-ins\PanelingTools (6caed836-bc06-4ebc-b1fd-e10886a0dc94)\2017.11.17.800\PanelingTools.rhp “PanelingTools”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\Alerter.rhp “Alerter”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.8.18240.20051
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.8.18240.20051
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

daan.eke · November 8, 2018, 3:18pm

I would also like to report this issue, rhino keeps freezing in the same way as Robin mentioned.

daan.eke · November 8, 2018, 3:24pm

When i set the anti aliasing to 2x, the freezes are gone. (horrible drawings, but Rhino runs much better
Maybe that is something to try @robinharrison ?

robinharrison · November 8, 2018, 4:07pm

Excuse my ignorance. Doesn’t anti-aliasing just mean render quality? I’m not sure how that would effect Rhino when I am not rendering.

John_Brock · November 8, 2018, 4:19pm

No. AA has to do with the how hard the display driver and adapter work to try to smooth out the appearance of diagonal curves and edges in the on-screen display.

Yes, there are AA controls for rendering too, but this is for working display, not for rendering.

It’s also possible you are running a hybrid computer that also has an embedded Intel display adapter.
A recent Windows 10 (1803 edition) seems to have caused a problem on these systems. The fix is to download and install the Intel driver from September 2018.

Use the Windows Device Manager to check the Date of the drivers if you have an Intel GPU in addition to your AMD.

theoutside · November 8, 2018, 4:22pm

you are win 7sp1-

min req is sp2- pls update to at least win 7 sp2 to run v6.

Helvetosaur · November 8, 2018, 4:42pm

There is no “real” SP2… totally unofficial designation.

theoutside · November 8, 2018, 5:17pm

good to know- thanks

robinharrison · November 8, 2018, 5:33pm

I set anti aliasing to 2x and tried to make a rectangle to see how it looked and rhino froze again.

robinharrison · November 8, 2018, 5:36pm

2018-11-08%2012_34_40-AMD%20FirePro%20M6000%20Mobility%20Pro%20Graphics%20Properties

Here are my driver specs

robinharrison · November 8, 2018, 6:32pm

Does the hybrid computer issue apply to Windows 7?

John_Brock · November 8, 2018, 7:52pm

I believe so, but I’m not positive. It seems the worst problems are with Windows 10 (1803).
Generally speaking, having updated display drivers are better than old ones. It’s very rare when a new driver causes problems, but it can happen.

robinharrison · November 9, 2018, 3:24am

Still having this problem. Is someone able to help me understand what is wrong? I would very much like to be able to use Rhino 6. I reinstalled it just in case that would help and it didn’t.

theoutside · November 9, 2018, 5:18pm

You have not verified that you have met the min OS requirements which is the latest service pack of win 7.

please run windows update and install all “important” or “critical” updates and try rhino again.

John_Brock · November 9, 2018, 5:23pm

This might be helpful for getting Windows 7 fully updated:

robinharrison · November 9, 2018, 9:12pm

Ok. Makes sense now. Will look into that.

robinharrison · September 8, 2019, 8:34pm

Although I have updated to windows 10 a while ago, I am still getting this same problem as before. My graphics driver is up to date, and anti-aliasing is at 2x. It’s sort of a pain to not be able to use it, and I have to use some plugins that don’t work on V5 for class.

wim · September 18, 2019, 7:16am

Hi Robin, could you please run the SystemInfo command again and post the result here?
Thanks,
-wim

robinharrison · September 18, 2019, 11:30am

Rhino 6 SR17 2019-8-23 (Rhino 6, 6.17.19235.15041, Git hash:master @ 06b69c5cc21d880aa793a5a7cfd454a66f6213bb)
License type: Educational, build 2019-08-23
License details: Cloud Zoo. In use by: Robin Harrison ()

Windows 10.0 SR0.0 or greater (Physical RAM: 7.9Gb)
Machine name: L27501

Non-hybrid graphics.
Primary display and OpenGL: AMD Radeon HD 7800M Series (AMD) Memory: 2GB, Driver date: 8-23-2019 (M-D-Y). OpenGL Ver: 4.6.13571 Compatibility Profile Context FireGL 19.8.2 26.20.13001.40003

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 2x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: ATI Technologies Inc.
Render version: 4.6
Shading Language: 4.60
Driver Date: 8-23-2019
Driver Version: 26.20.13001.40003
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 2 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.17.19235.15041
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.17.19235.15041
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.17.19235.15041
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.17.19235.15041
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

wim · September 19, 2019, 10:34am

Hi Robin, thanks for that info.

Which plug-ins specifically? I don’t see any out of the ordinary plug-ins in the list.
Does the problem also appear when you run Rhino in safe mode?
Can you describe your peripherals - number and connection to external monitors?
-wim