Hi, I’m currently using rhino7 for windows free trial and in the last few days it keeps crashing. While i’m working, suddenly rhino crashes, i can move the pointer for a few seconds (even though I can’t click on anything) and then the entire pc crashes and I have to restart the pc. The most of the times it happens while i’m moving around the scene, but not always. What can I do?
You have not submitted any crash reports.
When Rhino 6 or 7 crashes and the Crash reporting tool comes up, PLEASE add your email address and a short description of what you were trying to do.
Then let us know you have done so.
Then we can have a look at the details and maybe come up with a fix.
Just off the top, you are running in inadequate, underpowered GPU that does not meet Rhino 6 or 7s System Requirements.
The Intel 6100 was released 7 years ago and has never met Rhino’s System Requirements.
The crash report does not come up as the whole computer freezes and the only way out is to hard reset. This seems to happen at random but I think most commonly when I am rotating the model on perspective view. My email is asds1n15@soton.ac.uk
Okay, thanks.
Since you’re running V7 SR5, try this:
Go into Options > View > OpenGL
Move the OpenGL version slider to the left and see if that makes Rhino more stable.
The issue is the GPU driver is telling Rhino what OpenGL specification it supports. Rhino is using those calls and the GPU driver is failing.
That’s why Rhino’s crash reporter isn’t coming up as Rhino isn’t crashing, the GPU driver is.
Sometimes a driver update fixes the bug and sometimes not. Since this GPU is so old, I suspect it’s not being tested or supported as well as current products.
The slider is our attempt at “getting by” with less than perfect OpenGL support.
Standard graphics configuration.
Primary display and OpenGL: Intel(R) HD Graphics 4600 (Intel) Memory: 1GB, Driver date: 1-21-2020 (M-D-Y). OpenGL Ver: 4.3.0 - Build 20.19.15.5126
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: Intel
Render version: 4.3
Shading Language: 4.30 - Build 20.19.15.5126
Driver Date: 1-21-2020
Driver Version: 20.19.15.5126
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB
You have the same problem as the previous user.
Your computer does not meet Rhino’s System Requirements and never did.
Additionally, it is very old.
The work-around until you can replace the computer with a good one is the same:
In Rhino Options > Service releases and Statistics, change the Update Frequency to Service Release Candidate, then click the Check now button.
Then in Options > View > OpenGL
Move the OpenGL version slider to the left and see if that makes Rhino more stable.
