Rhino encountered a problem and needs to close

[Dominique_Lehmon]

Hey

I didn’t change anything on my PC. Software and Hardware are the same.
I initially recognized this error when starting an existing file but now, I also tried to start the application from the desktop symbol and from the windows drop down menu - nothing changed.

It starts correctly in safe mode - but after initializing the system info, the program crashes down.

I am running a MSI GS 85 with an RTX 2080 and an Inten UHD 630 + working with two displays (AOC U2777PQU).
The Hardware is all connected through an i-tech docking station.

Dominique

[wim (Wim Dekeyser)]

Hi -

@Dominique_Lehmon

I am running a MSI GS 85

I take it that’s a laptop.
What happens when you disconnect all external monitors and only run Rhino on the laptop screen?
-wim

[Dominique_Lehmon]

@wim

I take it that’s a laptop.

Yeah you are right - sorry for the confusion.

I disconnected everything and rhino started with no problems.
So therefore, it has something to do with the external devices.

Do you need further information in order to specifically know the problematic device?

Dominique

[wim (Wim Dekeyser)]

Hi Dominique -

@Dominique_Lehmon

I disconnected everything and rhino started with no problems.

Please run the Rhino SystemInfo command now and copy-paste that information here. I understand that that won’t give the exact same information as when you have devices connected but it’s a start.
Also, please specify what type of cable goes from which port on the PC to what device.
@jeff has been looking into connected hardware a lot lately and perhaps your detailed information rings a bell.
-wim

[Dominique_Lehmon]

Hey Wim -

In the following, you can find the SystemInfo:

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Rhino 6 SR29 2020-8-25 (Rhino 6, 6.29.20238.11501, Git hash:master @ 06b936ae4e8c289ecccfd6b5ee9bacccc60eded1)
License type: Educational, build 2020-08-25
License details: Stand-Alone

Windows 10.0 SR0.0 or greater (Physical RAM: 32Gb)
Machine name: MSI

Hybrid graphics system.
Primary display: Intel® UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 10-14-2020 (M-D-Y).
Primary OpenGL: NVIDIA GeForce RTX 2080 with Max-Q Design (NVidia) Memory: 8GB, Driver date: 9-30-2020 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 456.71

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 9-30-2020
Driver Version: 27.21.14.5671
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.29.20238.11501
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.29.20238.11501
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.29.20238.11501
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.29.20238.11501
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”
C:\Users\Dominique Lehmon\AppData\Roaming\McNeel\Rhinoceros\packages\6.0\PanelingTools\2018.12.17+906\PanelingTools.rhp “PanelingTools”

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My two monitors are connected to the docking station with a display port.
From there, the display port is connected to my lapotp with a USB-C cable.

Hope this helps.

Dominique

[wim (Wim Dekeyser)]

@Dominique_Lehmon

While opening Rhino 6, it suddenly crashes and tells me that there is a problem and therefore have to get closed.

Thanks.
Could you please connect the monitors again and make Rhino crash?
When you see the dialog box for the crash reporter, don’t send it in just yet. Minimize all your programs and go to the desktop. There should be a crash dump file there. Please copy that and send it here.
When you close that dialog box, the crash dump file will be deleted from your desktop.
-wim

[John_Brock]

@Dominique_Lehmon
I suspect one of two possible “bad” third-party utilities are causing this because you are using a docking station.

This has shown up recently on ASUS laptops:

ASUS systems with multiple monitors may not start Rhino

ASUS computers include a utility called “Sonic Suite 2”; a third-party tool authored by “Volute”, for on-screen tools for audio functions. On ASUS computers running single monitors, it seems to work fine. On some ASUS computers running extra monitors, Rhino may not start because of this utility. The fix is to uninstall this troublesome tool. In Control Panel, Programs and Features, find: ProductDaemonSetup and is installed by ASUSTeKcomputer and remove it. Since it is a running Windows Se…

We have seen this very similar issue for a while now too:
https://wiki.mcneel.com/rhino/faq/slow-rhino

These performance settings are important too:

Soooo, you bought a laptop with hybrid graphics and rhino doesn't run right. READ THIS

Hybrid graphics laptops are more and more common if you buy a consumer grade machine. (I recommend buying a mobile workstation for professional modeling but these hybrid machines are quite prevalent in the consumer market, especially for students.) They tend to generate a TON of tech support here because of the way they are set up from the factory. Hybrid systems are built with 2 graphics processors. A low power graphics chip (typically Intel HD or UHD) and a high power graphics card. However…

See if you have either one of these problematic tools running, and if removing them solves your problem.

Any luck?

[jeff (Jeff LaSor)]

Hi @Dominique_Lehmon,

How are you connecting the external monitors? Through some docking station or some kind of USB port device? Please provide the make and model of all your devices.

Thanks,
-Jeff

[jeff (Jeff LaSor)]

Hi @Dominique_Lehmon,

@wim

When you see the dialog box for the crash reporter, don’t send it in just yet. Minimize all your programs and go to the desktop. There should be a crash dump file there. Please copy that and send it here.
When you close that dialog box, the crash dump file will be deleted from your desktop.

Could you please do the same thing when running Rhino in SafeMode and then run the SystemInfo command? I want to make sure the two different crashes are the same thing…

Also note: We’re looking for the RhinoCrashDump.DMP file (note the extension .DMP), and not the .3dm file… It should be somewhere on your desktop if you haven’t closed the Rhino Crash Report dialog.

Thanks,
-Jeff

[Dominique_Lehmon]

Hey @wim, @John_Brock and @jeff

Thank you for your help!
I will be back at the office tomorrow and immediately recreate the crash.
In addition to this, I will follow the instructions and give you feedback if one of the provided approaches fixes the problem.

[Dominique_Lehmon]

Hey,

attached you find both Crash Files:
Dump Files.zip (14.7 MB)

I will also try the steps from @John_Brock next.

Dominique

[Dominique_Lehmon]

Hey John,

I deactivated the Nahimic Service and restarted the PC but rhino still doesn’t work…
Couldn’t simply delete it.

Best,
Dominique

[John_Brock]

You have to uninstall the Realtec High Definition Audio Device so you can stop the Nahimic Service. Otherwise it will restart when you restart.
This is detailed in the forum post:

Rhino freezes on secondary monitor (Problem with the Nihimic audio driver on the motherboard)

OK, one thing you can try is to make a new user and see if things handles differently there. I had some issues with my windows10 a few years ago and before I did a full reinstall I checked and got confirmed that a new user did not have the issues I had. (So it might be worth as a shot in the dark, to check at least, while you wait for a fix ) Good luck!

[Dominique_Lehmon]

Hey John,

i deleted the Realtek Audio but after restart, it appeared again in the device manager.

Do you have any clue on how to make sure that it will be deleted permanently?

Dominique

[John_Brock]

The OS is always going to try to install drivers for a discovered piece of hardware…unless it is explicitly “Disabled”…However, I’m not sure you want to disable his audio device. It’s not RealTek that’s the problem, is the crappy software by Volute… You need to remove or disable that software, but it can be difficult to locate… It might be running as a service.
See this post:

Rhino 6 black screen during startup or opening file while on secondary (4K) monitor. Fine on primary display

Wow! Fixed! Jeff your the best. I did in fact have the Nahimic Service on my new Laptop (MSI GS65 Stealth), and on the previous laptop (Gigabyte), so this must be something a lot of manufacturers are putting on these days. If the NahimicService is running when you start Rhino, and you move Rhino to a secondary monitor, it will lock up when opening any file. Starting the service while Rhino is already running doesn’t cause an issue, it must only hook the window on process startup. I will be d…

Any luck?

[jeff (Jeff LaSor)]

Hi @Dominique_Lehmon,

Thanks for the dump files… Unfortunately all they show is that the Intel drivers are crashing immediately. So whatever Rhino is doing during its device collection process is causing the drivers to puke.

At this point I would try completely removing the Intel GPU and its drivers from your system using the DeviceManager… and then let Windows reinstall drivers for it automatically. If you’re not sure how to do that, let me know and I’ll post the steps.

Thanks,
-Jeff

[Dominique_Lehmon]

Hey @John_Brock, i disabled the Nahimic but nothing changed. I also located the .exe but wasn’t able to delete it since it is used although no major programm is running. Probably some backround processes…

@jeff, it would be great if you could provide some information about removing the drivers. Thanks

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BTW: I am currently working at home with just a second monitor and rhino is running perfectly fine.

[jeff (Jeff LaSor)]

@Dominique_Lehmon

disabled the Nahimic but nothing changed. I also located the .exe but wasn’t able to delete it

Then most likely it’s not really disabled… You really need to figure out how to get that software removed. Since you’ve obviously located the .exe, what folder is it in? That might indicate what else to look for.

Perhaps some screenshots of Windows “Uninstall” dialog, showing the installed programs would help us identify what really needs to be uninstalled. It’s hard to know since ASUS (and Volute software) keep changing the name of the program and DLL files.

Thanks,
-Jeff

[Dominique_Lehmon]

The .exe is to find via -> C:\WINDOWS\system32\NahimicService.exe

I tried to delete the NahimicService.exe and it worked indeed.
Do I have to delete further Nahimic-related files?

Best,
Dominique

[Dominique_Lehmon]

Update:
I deleted all files mentioned above and restarted… But still no change with regards to rhino… Still Crashing.

Best,
Dominique