I didn’t change anything on my PC. Software and Hardware are the same.
I initially recognized this error when starting an existing file but now, I also tried to start the application from the desktop symbol and from the windows drop down menu - nothing changed.
It starts correctly in safe mode - but after initializing the system info, the program crashes down.
I am running a MSI GS 85 with an RTX 2080 and an Inten UHD 630 + working with two displays (AOC U2777PQU).
The Hardware is all connected through an i-tech docking station.
Please run the Rhino SystemInfo command now and copy-paste that information here. I understand that that won’t give the exact same information as when you have devices connected but it’s a start.
Also, please specify what type of cable goes from which port on the PC to what device. @jeff has been looking into connected hardware a lot lately and perhaps your detailed information rings a bell.
Could you please connect the monitors again and make Rhino crash?
When you see the dialog box for the crash reporter, don’t send it in just yet. Minimize all your programs and go to the desktop. There should be a crash dump file there. Please copy that and send it here.
When you close that dialog box, the crash dump file will be deleted from your desktop.
Thank you for your help!
I will be back at the office tomorrow and immediately recreate the crash.
In addition to this, I will follow the instructions and give you feedback if one of the provided approaches fixes the problem.
The OS is always going to try to install drivers for a discovered piece of hardware…unless it is explicitly “Disabled”…However, I’m not sure you want to disable his audio device. It’s not RealTek that’s the problem, is the crappy software by Volute… You need to remove or disable that software, but it can be difficult to locate… It might be running as a service.
See this post:
Thanks for the dump files… Unfortunately all they show is that the Intel drivers are crashing immediately. So whatever Rhino is doing during its device collection process is causing the drivers to puke.
At this point I would try completely removing the Intel GPU and its drivers from your system using the DeviceManager… and then let Windows reinstall drivers for it automatically. If you’re not sure how to do that, let me know and I’ll post the steps.
Hey @John_Brock, i disabled the Nahimic but nothing changed. I also located the .exe but wasn’t able to delete it since it is used although no major programm is running. Probably some backround processes…
@jeff, it would be great if you could provide some information about removing the drivers. Thanks
BTW: I am currently working at home with just a second monitor and rhino is running perfectly fine.
Then most likely it’s not really disabled… You really need to figure out how to get that software removed. Since you’ve obviously located the .exe, what folder is it in? That might indicate what else to look for.
Perhaps some screenshots of Windows “Uninstall” dialog, showing the installed programs would help us identify what really needs to be uninstalled. It’s hard to know since ASUS (and Volute software) keep changing the name of the program and DLL files.