Rhino 6 black screen during startup or opening file while on secondary (4K) monitor. Fine on primary display

dvoshart · April 15, 2018, 5:08pm

I’ve only started experiencing this problem on my new laptop. With my setup I have two screen: laptop (1080p) and 4K monitor. Rhino will crash while loading on 2nd monitor and will load fine on the 1080p. Rhino will similarly crash (black screen) while opening a new file on the 4K monitor.

All my video drivers are up to date. I have repaired and rebooted Rhino three or four times: same problem.

Black screen of death while starting up Rhino 6 on 4K monitor.

Rhino loads fine on my laptop screen even if 4K monitor is plugged in. I am able to move the window to the 2nd screen.

My only workaround is to load rhino in safe mode, move the window to the primary laptop screen, close, reopen rhino and the file I was working on and drag and drop it back into the 4K screen again. no issues unlit I need to open a new file.

Any guesses on what the issue might be?

Here is a larger album of images. It seems to be a GPU acceleration issue. Rhino 6 Black Screen of Death on 2nd Monitor - Album on Imgur

nathanletwory · April 15, 2018, 5:57pm

When Rhino boots with the black viewports, please run Help > System Information, and post the results.

Likewise please post the results of the Help > System Information when you have rhino properly starting on the other monitor (but not safe mode).

dvoshart · April 16, 2018, 12:40am

Makes sense. I’ve copy-pasted it below. Any help appreciated.

Rhino 6 SR3 2018-3-31 (Rhino 6, 6.3.18090.471, Git hash:master @ b32d93f452fce970e96deb46bfc68b075f06b290)

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)

GeForce GTX 1080 with Max-Q Design/PCIe/SSE2 (OpenGL ver:4.6.0 NVIDIA 391.35)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 3-23-2018
Driver Version: 23.21.13.9135
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands”
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI”
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles”
C:\Program Files\Enscape\Bin64\Enscape.Rhino6.Plugin.dll “Enscape.Rhino.Plugin”
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars”
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

hosam.ebrahim · June 25, 2018, 8:39am

Any idea how to solve this problem? I have the same issue here…

dvoshart · June 25, 2018, 12:51pm

No solution. Only a workaround.

Rhino only works on whatever it considers to be the primary monitor. I had to disable my laptop screen and only use my 4K monitor.

stevebaer · June 25, 2018, 3:31pm

Just to eliminate the possibility that a plugin is interfering, please disable the enscape plugin and restart Rhino. I want to make sure this is a problem in Rhino itself.

hosam.ebrahim · June 26, 2018, 2:58pm

I dont have such a plugin for rhino. However, i do have another plugin called RhinoResurf. When i disabled it i didnt get this problem anymore.

KelvinC · June 27, 2018, 6:21am

@YokoK, Can you inform Weiguo Li, developer of RhinoResurf, about this issue.

YokoK · June 27, 2018, 9:34am

Hi Kelvin,

I’ve informed Weiguo. Thank you

shaunj9220 · October 22, 2018, 4:32pm

Rhino 6 SR9 2018-9-28 (Rhino 6, 6.9.18271.20591, Git hash:master @ 4cf7435f08f51c972347c8558d28355cfc0471ca)
Licence type: Evaluation, build 2018-09-28
License details: Cloud Zoo. In use by: Shaun Johnston ()
Expires on: 2018-12-31

Windows 10.0 SR0.0 or greater (Physical RAM: 7.9Gb)
Machine name: DESKTOP-LMGK62K

Intel® HD Graphics 520 (OpenGL ver:4.5.0 - Build 24.20.100.6136)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Intel
Render version: 4.5
Shading Language: 4.50 - Build 24.20.100.6136
Driver Date: 5-25-2018
Driver Version: 24.20.100.6136
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB

C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.9.18271.20591
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.9.18271.20591
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.9.18271.20591
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.9.18271.20591
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

Please help
Getting the black screen in the viewports when I open Rhino 6. It was working fine yesterday and my computer updated and now I am getting the black screen. I am using a microsoft surface pro

nathanletwory · October 22, 2018, 5:06pm

I have seen this happen more after the recent Windows updates. Although your driver date looks ok please try reinstalling it - check on intel.com for the very latest driver for your GPU.

shaunj9220 · October 22, 2018, 5:07pm

Thanks, I installed a driver and its working now

John_Brock · October 22, 2018, 5:09pm

The driver that fixes this problem was released the second week of October 2018.
The May driver you have (and earlier), has this problem with the recent Windows update.

jarrodhalpern18 · November 23, 2018, 4:55pm

Im getting a blackscreen when I try to load up my file. Help please!

Rhino 6 SR8 2018-8-28 (Rhino 6, 6.8.18240.20051, Git hash:master @ d037927543424e8b3ce54e46b435866178a6349c)
Licence type: Evaluation, build 2018-08-28
License details: Cloud Zoo. In use by: Jarrod Halpern ()
Expires on: 2018-11-27

Windows 10.0 SR0.0 or greater (Physical RAM: 7.9Gb)
Machine name: DESKTOP-M0PDP78

Intel® HD Graphics 5500 (OpenGL ver:4.4.0 - Build 20.19.15.4549)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Intel
Render version: 4.4
Shading Language: 4.40 - Build 20.19.15.4549
Driver Date: 11-10-2016
Driver Version: 20.19.15.4549
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB

C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.8.18240.20051
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.8.18240.20051
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.8.18240.20051
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.8.18240.20051
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

stevebaer · November 23, 2018, 5:01pm

Try updating your graphics driver. John Brock supplied a link to the Intel driver downloads above.

jarrodhalpern18 · November 24, 2018, 4:59pm

i tried that, didnt work. Any other way to fix it?

stevebaer · November 24, 2018, 7:00pm

Does Rhino display normal until a specific file is loaded?

Were you able to update to a more recent driver?

jarrodhalpern18 · November 25, 2018, 2:47am

no I already have the most recent one.
I loaded it in safe mode and that seems to be a temporary fix.

ford · April 14, 2019, 11:01pm

Experiencing the same issue. Have updated drivers and also swapped out the graphics card in an attempt to figure out what is causing the issue. The issue only occurs when 2 monitors are plugged in and Rhino opens on the second screen.

Has anyone been able to resolve the issue?

@dvoshart are you still experiencing the issue a year on??

////////////////////////////////////////////////////
System info:
Rhino 6 SR13 2019-2-27 (Rhino 6, 6.13.19058.371, Git hash:master @ 17cd8b51accbe17dd04b48028f49d5e77a67f17b)
License type: Commercial, build 2019-02-27
License details: LAN Zoo Network Node

Windows 7 SP1 (Physical RAM: 32Gb)

Non-hybrid graphics.
Primary display and OpenGL: NVIDIA Quadro P1000 (NVidia) Memory: 4GB, Driver date: 4-9-2019 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 425.31

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 4-9-2019
Driver Version: 25.21.14.2531
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 4 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

jstevenson · August 7, 2019, 8:51pm

@stevebaer

We are also getting this now with new laptops we have purchased. When opening a file, just as Rhino is about to draw the viewports the process locks up and the viewports are black.

We recently began evaluating laptops, and thought we had an issue with a laptop, but it turns out to be Rhino itself, when run on a Non-Primary Monitor. I have 3 monitors attached, a 1080p, 1440p, and a 4K monitor.

I can cause the problem to occur by setting each of the 3 monitors as Primary and then trying to open a file in Rhino on any of the other 2 monitors.

I have a Hybrid Graphics Laptop with Intel and NVidia RTX 2060. I have the latest drivers from NVidia, and recent drivers from Intel.

Here is my System Info from Rhino:

Rhino 6 SR16 2019-7-9 (Rhino 6, 6.16.19190.07001, Git hash:master @ a8b4ee102e9e0eb1d11825df063e13f96d518f93)
License type: Not For Resale Lab, build 2019-07-09
License details: Cloud Zoo. In use by: Jason Stevenson (Gemvision Team)

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: SSI0114

Hybrid graphics system.
Primary display: Intel(R) UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 3-8-2019 (M-D-Y).
Primary OpenGL: NVIDIA GeForce RTX 2060 (NVidia) Memory: 6GB, Driver date: 5-22-2019 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 430.86

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 5-22-2019
Driver Version: 26.21.14.3086
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 6 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.16.19190.7001
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.16.19190.7001
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.16.19190.7001
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.16.19190.7001
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

We are running the 1903 build of Windows 10. I don’t believe this problem occurred prior to the 1903 update; because we had thought a previous laptop was the issue, and purchased these laptops. But initially they did not have the 1903 update, and now that they do are exhibiting the same issue with Rhino.

For reference here is the file I was loading to cause the issue.
CrashNonPrimaryMonitor.3dm (389.4 KB)