Hi I am using the student version of Rhino V6 for windows. Upon opening it crashes every time within a couple of minutes. This happens regardless of whether i’m modelling or not. It means I literally can’t use the software. It opens fine in safe mode. There are no plug ins on the “plug-ins that do not ship with Rhino”
Im using a HP Z Book G3, which should be able to handle the software easily
Thanks
Before the crash happens please run the Rhino command _SystemInfo and paste the resulting text here. Thanks.
Hi, I believe the issue may have been due to rhino not running on the Nvidia Quadro M1000M, I have changed the settings in the Nvidia control panel and it is yet to crash.
Here is the current _Syteminfo
Thanks
Rhino 6 SR13 2019-2-27 (Rhino 6, 6.13.19058.371, Git hash:master @ 17cd8b51accbe17dd04b48028f49d5e77a67f17b)
License type: Educational, build 2019-02-27
License details: Cloud Zoo. In use by: Daniel Taylor ()
Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: DT2015-HP
Non-hybrid graphics.
Primary display and OpenGL: NVIDIA Quadro M1000M (NVidia) Memory: 4GB, Driver date: 9-25-2017 (M-D-Y). OpenGL Ver: 4.5.0 NVIDIA 385.73
Secondary graphics devices.
Intel® HD Graphics P530 (Intel) Memory: 1GB, Driver date: 8-13-2017 (M-D-Y).
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height
Vendor Name: NVIDIA Corporation
Render version: 4.5
Shading Language: 4.50 NVIDIA
Driver Date: 9-25-2017
Driver Version: 22.21.13.8573
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 4 GB
Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”
Good to hear it is working now.
Should you run into display problems or crashing again you may want to update the GPU drivers for both the NVidia and the Intel GPUs, both drivers are starting to show their age (2017 is in driver world pretty ancient).
I thought I had fixed it yesterday but today the problem has returned and Rhino keeps crashing again within minutes of opening. Even if I don’t enter a single command. I literally cant use the software again
thanks
Rhino 6 SR13 2019-2-27 (Rhino 6, 6.13.19058.371, Git hash:master @ 17cd8b51accbe17dd04b48028f49d5e77a67f17b)
License type: Educational, build 2019-02-27
License details: Cloud Zoo. In use by: Daniel Taylor ()
Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: DT2015-HP
Non-hybrid graphics.
Primary display and OpenGL: NVIDIA Quadro M1000M (NVidia) Memory: 4GB, Driver date: 9-25-2017 (M-D-Y). OpenGL Ver: 4.5.0 NVIDIA 385.73
Secondary graphics devices.
Intel® HD Graphics P530 (Intel) Memory: 1GB, Driver date: 8-13-2017 (M-D-Y).
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height
Vendor Name: NVIDIA Corporation
Render version: 4.5
Shading Language: 4.50 NVIDIA
Driver Date: 9-25-2017
Driver Version: 22.21.13.8573
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 4 GB
Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”
Hello - both drivers are a couple of years old - I’d start with updating these - both the Intel and the nVidia ones… The Notifications panel (Panels menu) should have a notification about the drivers - double click that and follow through to locate the latest drivers. Use the Clean Install option when installing the drivers.
Also, if that sorts it out, (or not), please report back here and let us know…
-Pascal
I am having similar issues, here is my systems info, it worked fine until windows 10 updated.
Rhino 6 SR13 2019-2-27 (Rhino 6, 6.13.19058.371, Git hash:master @ 17cd8b51accbe17dd04b48028f49d5e77a67f17b)
License type: Evaluation, build 2019-02-27
License details: Cloud Zoo. In use by: Francisco M Kimeu ()
Expires on: 2019-05-15
Windows 10.0 SR0.0 or greater (Physical RAM: 7.9Gb)
Machine name: DESKTOP-IMO5GD6
Non-hybrid graphics.
Primary display and OpenGL: Intel® HD Graphics 4000 (Intel) Memory: 2GB, Driver date: 12-21-2015 (M-D-Y). OpenGL Ver: 4.0.0 - Build 10.18.10.4358
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height
Vendor Name: Intel
Render version: 4.0
Shading Language: 4.00 - Build 10.18.10.4358
Driver Date: 12-21-2015
Driver Version: 10.18.10.4358
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 2112 MB
Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”
Hi - your driver for the Intel GPU is also very old. Please open the Rhino Notifications panel and follow the links to the Intel site where you can find updated drivers.
Please let us know if new drivers helped and post a new SystemInfo report.
Thanks!
Hi, There was only a notification regarding the NVidia driver. I updated this and have also updated the Intel GPU driver - however it is telling me there is an even more recent driver available but when downloaded, says the operating system is not supported
I think it has stopped rhino crashing, here is the system info
Rhino 6 SR13 2019-2-27 (Rhino 6, 6.13.19058.371, Git hash:master @ 17cd8b51accbe17dd04b48028f49d5e77a67f17b)
License type: Educational, build 2019-02-27
License details: Cloud Zoo. In use by: Daniel Taylor ()
Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: DT2015-HP
Non-hybrid graphics.
Primary display and OpenGL: NVIDIA Quadro M1000M (NVidia) Memory: 4GB, Driver date: 2-20-2019 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 419.17
Secondary graphics devices.
Intel® HD Graphics P530 (Intel) Memory: 1GB, Driver date: 12-10-2018 (M-D-Y).
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 2-20-2019
Driver Version: 25.21.14.1917
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 4 GB
Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.13.19058.371
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”
Thanks for the updated information!
I am attempting to run Rhino since upgrading my Rhinogold software from basic to pro. Since the update, Rhino keeps crashing at startup. Also, I have not figured out how to run _SystemInfo to see computer specs. I have auto updated drivers for intel and nvidia.
Please, advise.
Which version of Rhino are you running?