Rhino 6 keep freezing, windows 10, first time user

[peterberg (P)]

Hi,

I’ve just installed Rhino 6 (first time Rhino user). I’m following some tutorials that are guiding me through:
https://www.rhino3d.com/download/rhino/5.0/rhino5level1training/

I can open any model okay, but after a few minutes of moving around in the model, my PC completely freezes. I have to turn it off from the power - the screen is completely frozen.

Sysinfo below. Any advice appreciated.

Rhino 6 SR12 2019-1-29 (Rhino 6, 6.12.19029.6381, Git hash:master @ ae9d7fba5fda0b43002dc44a34e059a9a382db04)
License type: Evaluation, build 2019-01-29
License details: Stand-Alone
Expires on: 2019-05-26

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name:

Non-hybrid graphics.
Primary display and OpenGL: AMD Radeon HD 7800 Series (AMD) Memory: 2GB, Driver date: 9-22-2017 (M-D-Y). OpenGL Ver: 4.5.13492 Compatibility Profile Context 22.19.677.257

Secondary graphics devices.
AMD Radeon HD 7800 Series (AMD) Memory: 2GB, Driver date: 9-22-2017 (M-D-Y).

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: ATI Technologies Inc.
Render version: 4.5
Shading Language: 4.50
Driver Date: 9-22-2017
Driver Version: 22.19.677.257
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 2 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.12.19029.6381
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.12.19029.6381
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.12.19029.6381
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.12.19029.6381
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

Edit: I should add that nothing like this happens with other software. And I’ve tried playing around with some of the settings and things that were suggested in other threads - but I can’t seem to get this to work.

[Normand (Jakob Normand)]

Hi @peterberg

I’d start by updating that 2017 Radeon driver and write back if the problem persists.

HTH, Jakob

[peterberg (P)]

In device manager, I get: “the best drivers for your device are already installed”. But I found something online that may help:
https://www.amd.com/en/support/graphics/amd-radeon-2nd-generation-vega/amd-radeon-2nd-generation-vega/amd-radeon-vii

[wim (Wim Dekeyser)]

That’s correct, yes. You will have to go to the manufacturer’s site to get updated drivers for your GPU.

[peterberg (P)]

Update: worked a charm thanks

[jesterking]

If you could run the _SystemInfo command and paste the result now that Rhino works again - good info to have what driver is good for that model GPU

[peterberg (P)]

Rhino 6 SR12 2019-1-29 (Rhino 6, 6.12.19029.6381, Git hash:master @ ae9d7fba5fda0b43002dc44a34e059a9a382db04)
License type: Evaluation, build 2019-01-29
License details: Stand-Alone
Expires on: 2019-05-26

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name:

Non-hybrid graphics.
Primary display and OpenGL: AMD Radeon HD 7800 Series (AMD) Memory: 2GB, Driver date: 2-20-2019 (M-D-Y). OpenGL Ver: 4.6.13547 Compatibility Profile Context 25.20.15025.1002

Secondary graphics devices.
AMD Radeon HD 7800 Series (AMD) Memory: 2GB, Driver date: 2-20-2019 (M-D-Y).

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: ATI Technologies Inc.
Render version: 4.6
Shading Language: 4.60
Driver Date: 2-20-2019
Driver Version: 25.20.15025.1002
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 2 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.12.19029.6381
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.12.19029.6381
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.12.19029.6381
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.12.19029.6381
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

[wim (Wim Dekeyser)]

Thanks for that information! I’ll get it on the list.

[johnasonlin]

Having the same issue here, just tried installing Rhino 6.0 on windows 10 and was stuck on loading and then shows its not responding…

Anyone figured out or suggest how to resolve this issue ? thank you, would very much appricated.

[wim (Wim Dekeyser)]

@johnasonlin

just tried installing Rhino 6.0

Hi - the current version is Rhino 6.16.
At any rate, does it start up when you run it in safe mode?
-wim

[johnasonlin]

It works fine on the safe mode but not on the normal mode …
Ive tried updating my graphic card Gefore RTX and installed the latest already… and restart my laptop and reopened it and still stuck " not respoding " .

Windows 10 here… sigh…

[johnasonlin]

Yes latest Rhino 6.16, because I just downloaded the installer today and run the installing today

[wim (Wim Dekeyser)]

@johnasonlin

It works fine on the safe mode

Hi - in that case, please start in safe mode, run the SystemInfo command and post the result here.
-wim

[johnasonlin]

Thank you so much for replying

Rhino 6 SR16 2019-7-9 (Rhino 6, 6.16.19190.07001, Git hash:master @ a8b4ee102e9e0eb1d11825df063e13f96d518f93)
License type: Educational, build 2019-07-09
License details: Cloud Zoo. In use by: Johnason Lin ()

Windows 10.0 SR0.0 or greater (Physical RAM: 32Gb)
Machine name: ROG-JOE

Hybrid graphics system.
Primary display: Intel® UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 3-8-2019 (M-D-Y).
Primary OpenGL: NVIDIA GeForce RTX 2080 (NVidia) Memory: 8GB, Driver date: 7-17-2019 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 431.60

OpenGL Settings
Safe mode: On
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Unknown
Render version: (null)
Shading Language: (null)
Driver Date: 3-8-2019
Driver Version: 25.20.100.6617
Maximum Texture size: n/a
Z-Buffer depth: n/a
Maximum Viewport size: n/a
Total Video Memory: 1 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.16.19190.7001
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.16.19190.7001

PS interestingly the very fist few times was normal, but once I used Rhino 6 to open Rhino 4 files it started this problem, perhaps its got nothing to do with it just matter of time it starts this problem.

[wim (Wim Dekeyser)]

@johnasonlin

Vendor Name: Unknown
Render version: (null)
Shading Language: (null)

Hi - this section here tells me that something is wrong with the installation of the GPU drivers. Please try a “clean install” of both Intel and NVIDIA drivers following the recipe posted here:

WIP (5.9.2017) :s-----l-----o-----w-----e------s-------t display ever ;)

The only thing I can recommend trying here is to completely uninstall and delete the current video drivers using the Device Manager…and then re-install them… Follow these steps… Start the Device Manager [DM-access] Expand the device tree (Note: My images show 2 display adapters, yours will probably only show one, the Intel)…so just work with that one. [DM] Right-click on the Intel display device and select “Uninstall” [UninstallDriver] CHECK the option “Delete the driver softw…

Make sure to include step 4 of the uninstalling process!
-wim

[johnasonlin]

[johnasonlin]

Ive tried updating all my Graphic card drivers and still no luck,

I even formatted my new laptop last night and everything went back to factory setting and the first thing I did was install Rhino 6 again… no luck

Same issue opened the first time was ok, second time just says no response.
Thank you for you for replying, let me know what you think .
Regards Joe.

[pascal (Pascal Golay)]

Hi Joe factory settings are not likely to be right - if you are at factory settings you’ll want to get all available Windows updates and the latest video drivers for both GPUs - these will likely not be up to date at the defaults settings.
You might also try forcing Rhino to use the NVidia by setting the control panel to use ‘High performance’.

-Pascal

[johnasonlin]

Yes, I tried that too and no luck

Thank you

[johnasonlin]

I tried uninstalling the Intel graphics card, and it worked for few times I was so happy for 5mins …
And then i restart and reopened Rhino to check again, it was same not responding…

I then tried running this on Rhino icon and at the moment it works, compatitiblity test and saved it and it auto detects to windows 8 settings for Rhino.

2019 August 01
No luck still , as soon as I imported Rhino 4 file onto Rhino 6, the same problem occurs, not responding… sigh… I will try the uninstalling and updating the graphic cards again …

Everytime I uninstall the intel graphic card, Rhino 6 works and if i reinstall it and update it, Rhino 6 will go non reposonsive…