Rhino 6 Black Screen

wim · February 27, 2019, 12:59pm

Hi - As far as I can tell, this thread contains several possible issues.
Please run the Rhino SystemInfo command and post the result here.
Thanks!

Alexander_Hesse · February 27, 2019, 1:52pm

Her is my Info on the system:

Rhino 6 SR11 2018-12-10 (Rhino 6, 6.11.18344.20091, Git hash:master @ d3871e1724fc30d4dcb18cd1911c7ad439d0c93d)
Licence type: Kommerziell, build 2018-12-10
License details: Cloud Zoo. In use by: Alexander Hesse ()

Windows 7 SP1 (Physical RAM: 4Gb)
Machine name: USER

ATI Radeon HD 4600 Series (OpenGL ver:3.3.11672 Compatibility Profile Context)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: ATI Technologies Inc.
Render version: 3.3
Shading Language: 3.30
Driver Date: 11-16-2012
Driver Version: 8.970.100.7000
Maximum Texture size: 8192 x 8192
Z-Buffer depth: 24 bits
Maximum Viewport size: 8192 x 8192
Total Video Memory: 1 GB

wim · February 27, 2019, 2:33pm

Hi -

Driver Date: 11-16-2012

Please update your GPU drivers to current versions.

pascal · February 27, 2019, 3:57pm

@Alexander_Hesse - if a driver update helps here, can you please run SystemInfo again and post it here so that we can see what is a good driver? To update, check the ‘Notifications’ panel (Panels menu) and if there is an notification about your driver, double click on that and follow the directions from the ‘Check now’ button.

-Pascal

Alexander_Hesse · February 28, 2019, 7:11am

Unfortunately there is no driver update available.
“You have the newest version” is the system message. I fear that the graphic unit is not up to date hardware wise and needs to be replaced.

Alex

wim · February 28, 2019, 7:33am

Generally, you shouldn’t trust Windows to find up-to-date GPU drivers for you, but, yes, while it looks like there might be a slightly newer 2013 driver available, it most likely won’t help you running Rhino 6 on that system.

Any further ideas, @stevebaer?

Alexander_Hesse · February 28, 2019, 9:03am

I now have reinstalled the catalyst controllcenter within the latest driver version. But the version number remains the same.
Please find the updated system info below.

Alex

Rhino 6 SR11 2018-12-10 (Rhino 6, 6.11.18344.20091, Git hash:master @ d3871e1724fc30d4dcb18cd1911c7ad439d0c93d)
Licence type: Kommerziell, build 2018-12-10
License details: Cloud Zoo. In use by: Alexander Hesse ()

Windows 7 SP1 (Physical RAM: 4Gb)
Machine name: USER

ATI Radeon HD 4600 Series (OpenGL ver:3.3.11672 Compatibility Profile Context)

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: ATI Technologies Inc.
Render version: 3.3
Shading Language: 3.30
Driver Date: 11-16-2012
Driver Version: 8.970.100.7000
Maximum Texture size: 8192 x 8192
Z-Buffer depth: 24 bits
Maximum Viewport size: 8192 x 8192
Total Video Memory: 1 GB

tecnomivas · April 4, 2019, 6:39pm

travisrogers · October 10, 2019, 7:49pm

Hi, I’m getting this same issue in Rhino 6. I notice it particularly when I’ve been working for a period of time in a file and I try to then open another file or create a new file. I find that I have to restart Rhino in order to see the viewport. I do often leave files open for more than a day while putting the machine to sleep at nights. I haven’t noticed the issue happening if I open or create new files without putting the machine to sleep inbetween, but will report back if I discover anything after more testing.

System Info:
Rhino 6 SR18 2019-9-23 (Rhino 6, 6.18.19266.14201, Git hash:master @ 3d84f88dec99b2f4e8b7497e739ed2adc2ba8ef6)
License type: Commercial, build 2019-09-23
License details: Cloud Zoo. In use by: travis ()

Windows 10.0 SR0.0 or greater (Physical RAM: 64Gb)
Machine name: TRPC

Hybrid graphics system.
Primary display: NVIDIA Quadro P2000 (NVidia) Memory: 5GB, Driver date: 8-27-2019 (M-D-Y).
Primary OpenGL: NVIDIA GeForce RTX 2080 Ti (NVidia) Memory: 11GB, Driver date: 8-27-2019 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 431.86

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 2x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 8-27-2019
Driver Version: 26.21.14.3186
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 11 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.18.19266.14201
C:\Program Files\Rhino 6\Plug-ins\Export_FBX.rhp “Export_FBX”
C:\Program Files\Rhino 6\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 6\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 6\Plug-ins\IdleProcessor.rhp “IdleProcessor”
C:\Users\travi\Documents\HDR Light Studio\Rhino 6\HDRLightStudioTexture.rhp “HDRLightStudioTexture”
C:\Program Files\Rhino 6\Plug-ins\export_OBJ.rhp “export_OBJ” 6.18.19266.14201
C:\Users\travi\AppData\Roaming\McNeel\Rhinoceros\6.0\Plug-ins\CreateQuadMesh (5bf6c0f3-3657-4ad5-834a-bbbb52706a40)\6.0.6950.16446\CreateQuadMesh.rhp “CreateQuadMesh” 6.0.6950.16446
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.18.19266.14201
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\Alerter.rhp “Alerter”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.18.19266.14201
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.18.19266.14201
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Users\travi\AppData\Roaming\McNeel\Rhinoceros\6.0\Plug-ins\OctaneRenderForRhino (f109bd23-4cf3-4c0b-9f83-06be474b0152)\2019.1.1.114\RHI Installer 6\Rhino 6.0\x64\OctaneRenderForRhino.rhp “OctaneRenderForRhino” 2019.1.1.114
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 6\Plug-ins\import_SVG.rhp “Import_SVG” 6.18.19266.14201
C:\Users\travi\AppData\Roaming\McNeel\Rhinoceros\packages\6.0\rhino-render-next\0.0.2\RhinoRenderNext.rhp “Rhino Render Next” 0.0.2.0

nathanletwory · October 11, 2019, 4:05am

Does it still happen if you have Octane disabled?

travisrogers · October 14, 2019, 9:10pm

Hey Nathan,

Fortunately or unfortunately, I haven’t been able to reproduce it since my last post with Octane enabled and or disabled. I’ll reply back if I can find a repeatable case where it doesn’t fully load the views.

nathanletwory · October 14, 2019, 9:13pm

Lets keep it on fortunately. Enjoy working with Rhino and Octane and non-black viewports

Alexander_Hesse · December 4, 2019, 1:20pm

Thank you for this hint. This seems to work as long you don’t switch to rendered view. I’ll keep on trying after staying away from using Rhino 6 for a while now.

wim · December 5, 2019, 10:48am

Hi Alexander - please run the Rhino SystemInfo command and post the result here.
-wim

tomkovacswork · July 11, 2020, 10:35pm

Hi Alexander, I have had an older version of Rhino so downloaded the trial version of the 6. I am experiencing the same problem as you did a few months ago. Black viewports, pan, pivot, etc. commands only work in wireframe mode because that is the only one that has ‘Windows’ option in the properties. I tried to reinstall my graphics card, nothing. Did you find a solution to this issue?

wim · July 12, 2020, 9:42am

Hi - please run the Rhino SystemInfo command and post the result here.
-wim

cwolfor6 · November 27, 2020, 6:02pm

I’m experiencing similar issues with my Rhino and it having a black screen when opening. I updated my drivers and restarted everything so I’m unsure what to do next. Any help is appreciated.

Rhino 6 SR31 2020-11-10 (Rhino 6, 6.31.20315.17001, Git hash:master @ ff08c426b1ef7d3a1c50a01e5e87220a68a9f815)
License type: Educational, build 2020-11-10
License details: Cloud Zoo. In use by: Caitlyn Wolford ()

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: DESKTOP-I6B6V58

Non-hybrid graphics.
Primary display and OpenGL: Intel® UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 8-27-2018 (M-D-Y). OpenGL Ver: 4.5.0 - Build 24.20.100.6291

Secondary graphics devices.
NVIDIA GeForce GTX 1080 Ti (NVidia) Memory: 11GB, Driver date: 11-6-2020 (M-D-Y).

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Intel
Render version: 4.5
Shading Language: 4.50 - Build 24.20.100.6291
Driver Date: 8-27-2018
Driver Version: 24.20.100.6291
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.31.20315.17001
C:\Program Files\Rhino 6\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 6\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 6\Plug-ins\IdleProcessor.rhp “IdleProcessor”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.31.20315.17001
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\Alerter.rhp “Alerter”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.31.20315.17001
C:\Users\Caitlyn\AppData\Local\Programs\Enscape\Bin64\Enscape.Rhino6.Plugin.dll “Enscape.Rhino6.Plugin” 0.0.20237.1315
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.31.20315.17001
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros 6\VRayForRhino.rhp “V-Ray for Rhino”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

wim · December 2, 2020, 3:04pm

Hi Caitlyn -

As you see from this information, you have configured your system so that Windows is using the wimpy Intel 630 as your main display device. Your nice NVIDIA is not being used.
It is possible / likely that all you need to do is to put the cable from your monitor in a port on the NVIDIA card.
HTH,
-wim