Black Screens On Viewports

kt32 · May 26, 2020, 1:03am

There is a problem with the viewports in Rhino 6. Everything was fine but then once I opened a new file, the screen turned black and commands stopped working. I updated rhino and Intel drivers. Please help, I am not a tech person t.t

System Info: Rhino 6 SR25 2020-4-23 (Rhino 6, 6.25.20114.05271, Git hash:master @ f35d7ded15ec317635ced435d8df84327397038d)
License type: Educational, build 2020-04-23
License details: Cloud Zoo. In use by: K T ()

Windows 10.0 SR0.0 or greater (Physical RAM: 7.9Gb)
Machine name: DESKTOP-S5VA66N

Non-hybrid graphics.
Primary display and OpenGL: NVIDIA GeForce GTX 1060 (NVidia) Memory: 6GB, Driver date: 3-7-2018 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 389.12

Secondary graphics devices.
Intel® UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 5-5-2020 (M-D-Y).

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 3-7-2018
Driver Version: 23.21.13.8912
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 6 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.25.20114.5271
C:\Program Files\Rhino 6\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 6\Plug-ins\RPC.rhp “RPC”
C:\Program Files\Rhino 6\Plug-ins\IdleProcessor.rhp “IdleProcessor”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.25.20114.5271
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\Alerter.rhp “Alerter”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.25.20114.5271
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.25.20114.5271
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

John_Brock · May 26, 2020, 2:24am

Open your Notifications Panel.
Is there a suggestiongto update your display drivers for your Nvidia GeForce card?

kt32 · May 26, 2020, 3:22am

I checked and uploaded newer drivers for NVIDIA. Rhino still looks like this-

stevebaer · May 26, 2020, 3:31am

The screen shot shows “GPU disabled”. Go to Rhino’s advanced settings and make sure
“Rhino.Options.OpenGL.UseHardwareDriver” is set to true

John_Brock · May 26, 2020, 1:34pm

Please run the SystemInfo command again please.

kt32 · May 27, 2020, 4:05pm

thanks! but the screens still haven’t changed

kt32 · May 27, 2020, 4:05pm

Here:

Rhino 6 SR25 2020-4-23 (Rhino 6, 6.25.20114.05271, Git hash:master @ f35d7ded15ec317635ced435d8df84327397038d)
License type: Educational, build 2020-04-23
License details: Cloud Zoo. In use by: K T ()

Windows 10.0 SR0.0 or greater (Physical RAM: 7.9Gb)
Machine name: DESKTOP-S5VA66N

Non-hybrid graphics.
Primary display and OpenGL: NVIDIA GeForce GTX 1060 (NVidia) Memory: 6GB, Driver date: 3-7-2018 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 389.12

Secondary graphics devices.
Intel® UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 5-5-2020 (M-D-Y).

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: None
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 3-7-2018
Driver Version: 23.21.13.8912
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 6 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.25.20114.5271
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.25.20114.5271
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.25.20114.5271
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.25.20114.5271
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

John_Brock · May 27, 2020, 4:29pm

@kt32

As I thought.
Your GeForce drive is still way too old.
The driver Check for Updates tools have a nearly 100% failure rate.
You must go look manually.

Please install this one from 27 May:
https://www.nvidia.com/Download/driverResults.aspx/159887/en-us

When you run the installer, click on the Advanced button and check the option to do a “Clean install”. This will reset any user twiddled settings in the driver.

Now does it work?

kt32 · May 27, 2020, 4:45pm

Did everything exactly like you said (clean install) but the screens are still black…

John_Brock · May 27, 2020, 4:56pm

Does SystemInfo show the new updated driver now?

kt32 · May 27, 2020, 5:06pm

Yes

Windows 10.0 SR0.0 or greater (Physical RAM: 7.9Gb)
Machine name: DESKTOP-S5VA66N

Non-hybrid graphics.
Primary display and OpenGL: NVIDIA GeForce GTX 1060 (NVidia) Memory: 6GB, Driver date: 5-15-2020 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 446.14

Secondary graphics devices.
Intel® UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 5-5-2020 (M-D-Y).

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: None
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 5-15-2020
Driver Version: 26.21.14.4614
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 6 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.25.20114.5271
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.25.20114.5271
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.25.20114.5271
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.25.20114.5271
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

John_Brock · May 27, 2020, 5:11pm

Okay, that looks good now.
I don’t see any plug-ins that are likely to cause problems.

How many monitors are you running and at what resolution?
Have you changed any of the display mode settings?
Do all display modes do this black screen?
Are any monitors plugged into the Intel display card, or are you monitors plugged directly into the ports on the GeForce card?

kt32 · May 27, 2020, 5:29pm

I only use my laptop screen (1920 x 1080)
The display mode settings were untouched. I haven’t changed anything prior to the screens in rhino turning black.
‘Floating Viewport’ works. Maybe I could clip it to the main window somehow?

theoutside · June 9, 2020, 8:52pm

type 4view in your command line… do windows come back? It appears you have somehow closed your viewports…