Rhino stopped opening file, black screen

file stopped opening and screen is black. thought it was the visualarq plugin and have since uninstalled it but the issue continues. seems as if the screen is frozen and can’t click on command bar or anything else.

rhino is able to open on its own but not when opening this specific file.

Rhino 7 SR28 2023-2-27 (Rhino 7, 7.28.23058.03001, Git hash:master @ 4ffc5d7156fbccf2a5d9fcc80e522b3851bc7f6c)
License type: Educational, build 2023-02-27
License details: Cloud Zoo

Windows 11 (10.0.22621 SR0.0) or greater (Physical RAM: 15Gb)

Computer platform: LAPTOP - Unplugged [50% battery remaining] ~40 minutes left

Hybrid graphics configuration.
Primary display: AMD Radeon™ Graphics (AMD) Memory: 1GB, Driver date: 8-30-2022 (M-D-Y).
> Integrated accelerated graphics device with 5 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA GeForce RTX 3070 Ti Laptop GPU (NVidia) Memory: 8GB, Driver date: 5-22-2022 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 512.98
> Integrated accelerated graphics device with 4 adapter port(s)
- Video pass-through to primary display device

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 5-22-2022
Driver Version: 30.0.15.1298
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

Rhino plugins that do not ship with Rhino
C:\ProgramData\McNeel\Rhinoceros\7.0\Plug-ins\Datasmith Rhino Exporter (d1fdc795-b334-4933-b680-088119cdc6bb)\DatasmithRhino7.rhp “Datasmith Exporter” 5.1.1.0
C:\Users\vasqu\AppData\Roaming\McNeel\Rhinoceros\packages\7.0\Corgi\0.3.0\Corgi.rhp “Corgi” 0.2.0.1
C:\ProgramData\McNeel\Rhinoceros\packages\7.0\LadybugTools\1.38.5\Ladybug.RH.Loader.rhp “Ladybug.RH.Loader” 1.38.5.0
C:\ProgramData\McNeel\Rhinoceros\packages\7.0\Pollination\1.25.11\Pollination.RH.Loader.rhp “Pollination.RH.Loader” 1.25.11.0

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\IronPython\RhinoDLR_Python.rhp “IronPython” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.28.23058.3001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

Hello- please disable all of the plug-ins listed under ‘Rhino plugins that do not ship with Rhino’ in your system info, then close and re-open Rhino - any better? If not also disable the legacy Rhino renderer and restart Rhino. Does that change anything?

-Pascal

it did not >.<

Hello- can you open the file if Rhino is opened in Safe Mode?

-Pascal

Please ensure your power setting are set to performance, you are currently unplugged and if its using the 1 GB Radeon it 's likely the cause (you can also uncheck GPU tessellation as well, a known Radeon driver issue for primary Radeon cards)

Good evening, when I put the box in Rhino 8, I get a black screen. When I remove it by clicking the right mouse button, the gray screen with the grid is restored again. What’s the problem?

Hi Maks,

Lets start by running SystemInfo in the Rhino command line and post the results. Thanks

Rhino 8 SR13 2024-11-12 (Rhino 8, 8.13.24317.13001, Git hash:master @ ca3666c3ebed2b9567e10930077bfa0884f65db9)
License type: Evaluation, build 2024-11-12
License details: Cloud Zoo
Expires on: 2025-02-24

Windows 10 (10.0.19045 SR0.0) or greater (Physical RAM: 8GB)
.NET 7.0.12

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: Intel(R) HD Graphics (Intel) Memory: 2GB, Driver date: 8-6-2020 (M-D-Y). OpenGL Ver: 4.0.0 - Build 10.18.10.5161
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display attached to adapter port #0

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
GPU Tessellation is: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.0 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Intel
Render version: 4.0
Shading Language: 4.00 - Build 10.18.10.5161
Driver Date: 8-6-2020
Driver Version: 10.18.10.5161
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 2112 MB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.13.24317.13001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.13.24317.13001
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.13.24317.13001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.13.24317.13001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.13.24317.13001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.13.24317.13001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”

The very old driver is most likely the issue, on a less than recommended size video card. Rhino - System Requirements

And how can it be updated?

The latest drivers are supplied by the Video Card Manufacturer

https://www.intel.com/content/www/us/en/download-center/home.html