Raster output

Hi I am trying to use print but my raster output screen is not working. I looked at previous threads and guessed it might be because Rhino is not using the nvidea GPU.

I have managed to solve nvidea control panel so that now I can manage 3d settings for programs but rhino doesn’t appear. Can anyone please help me to figure the problem. Thanks, best, sam

Hi -

That’s what the SystemInfo reports, yes:

Have you looked for “Robert McNeel & Associates (R…” further down in the list?


Hi Wim,

no doesn’t appear either, I thought it might have an alternative title like Mcneel but definitely not there. This was the solution I used to get Nvidea Control panel working, could this be any reason why its not there?

  • Make a backup (just to be sure) of “nvdrsdb0.bin” and “nvdrsdb1.bin”, found here “c:\ProgramData\NVIDIA Corporation\Drs”, and delete them.

  • Start the CP and it should recreate the list and not crash again.

( NVIDIA Control Panel crash - Manage 3D settings, when clicking the Program Settings tab. Likely caused by a corruption of the games list it created. )

Hopefully not another lucky fix and useful for someone.

thanks for your reply, sam

any chance you have your monitor plugged in wrong?

No its a laptop. I managed to add Rhino to customisable program settings now, funnily enough you click the add button and it gives you options to add, (I thought it just added the programs you already have in the list).

But wierdly now, even though in the CP, Rhino is customised with the rtx GPU on as well as restarting, it still doesn’t recognise it as being used as systeminfo, is there something else I should be doing or just double check how I should have customised it.

thanks, s

I think you still need to ensure your power profile has to be set to the correct one (high performance).

No unfortunately not this. Definitely am always on high performance mode because otherwise Rhino some times crashes at the load up.

@hippo the Add button in the Nvidia control - does that show you Rhino as a choice?


yes, I didn’t realise it first but I added both 6 and 7 yesterday and have same custom settings to use the GTX GPU but neither still using it according to Systeminfo.

It may be worth a clean install of your nvidia driver-

grab the latest one, then install it using the custom/ advanced setting- then use the clean install checkbox that appears in the custom advanced dialog.

I’ll give it a go, thank you for everyone’s help by the way.

Hi, I reinstalled the driver with a clean install and reset Rhino to use custom settings but still no luck. I also set my graphic settings with rhino to be High performance also but still no luck, anything else I can try?

I also tried all the solutions in this thread

Rhino 7 - BLACK screen in Rendered View - #16 by theoutside

I saw it mentioned in the thread to call the Barcelona office for Europeans with trouble was wondering when will it reopen because presumably shut as an office over the weekend.

You can call seattle- we are here till 5pm pst.


Ignore sorry i hit enter by accident, thank you

I looked at the systeminfo report that you sent in via email and it doesn’t make much sense to me. It shows both an nVidia GPU and an AMD GPU installed and that Rhino is using neither of them. @jeff this is the discourse post for the private tech support we received. Probably best to answer here so we don’t get muddied up in email support. I’m not sure what to try in this situation, but I’m hoping Jeff has an idea.

I will address the elephant in the room here…

What kind of laptop is this? Make, Model ? Link?

Your laptop has an AMD and an NVidia GPU installed, which makes me think it’s probably an APU.

That being said, let me first point out that Rhino (or any application on Windows) does not “choose”, “pick”, or “determine” which GPU it uses…there is no way to do that even if it wanted to. The GPU used by any application is determined by which driver gets loaded into the application’s process space at the time it loads…The driver that gets loaded is determined by Windows…not NVidia’s Control Panel, or AMD’s control panel…Windows OS is who is in charge here…nothing else.

Now, there are configurations that can be made that can force Windows to pick a specific driver for a specific application…but as far as I can tell, everyone here has already exhausted those options and things still are not working.

You’ve indicated that you always run in “high performance” mode, so then that means you don’t even need or use the AMD for any kind of power or battery saving management. Therefore, since it’s not being used, I suggest disabling the AMD GPU from within the Device Manager in Windows.

@wim and/or @pascal can help walk you through that if you’re not familiar with the process. With the AMD GPU disabled, it means that Windows has no other choice but to load the NVidia drivers for ANY application it loads. I would give that a shot and see what happens.

If that doesn’t work, then I’m currently out of ideas…my guess is that none of your applications are using the NVidia GPU either ???


Hi, thanks for the replies Steve/ Jeff,
the laptop is a ASUS ROG Zephyrus G14


I didn’t think which order is was determined to be honest but I do already Windows graphic settings as Rhino using the Nvidea GPU. I always run the laptop in high performance mode for Rhino just in case really.

It definitely has used the Nvidea GPU before because I have noticed it’s usage in Armoury Crate ( ASUS ROG version similar to task manager) and likewise I can see it can using the AMD GPU in the AMD version when using Rhino. As for which program was using the Nvidea GPU I have no idea but would’ve been a game.

I’ll try disabling the AMD GPU and see what happens. Thank you again for the help, sam.

Hi, no luck

absolutely confused. I think it’s a problem with the Nvidea GPU itself, disabling AMD GPU just left laptop barely able to even load start up and CPU use at almost 70% continuously. I did manage to get Rhino working but wasn’t recognising any GPU at all. I’m going to contact Nvidea about it and look on their forums as to why it is.

If you guys have any proposals also that’d be still much appreciated. Thank you so much so far, sam.