I would like to come back to this subject because, at the moment, nothing seems to be resolved.
Our customers are experiencing this recurring and increasingly frequent problem which is quite detrimental to us and for which we are unable to find a cause internally. We would like to have your opinion on the matter.
Quite often, while using our configurator, the display of the models disappears.Two meshes should be displayed: the sole and the footprint, and nothing appears. White screen. By refreshing the browser page, sometimes the model reappears. But most of the time nothing appends. Same thing if a parameter is modified, whether it is the last one changed or another one, sometimes the model appears but most of the time not.
We have done many tests locally on GH and this phenomenon never occurs.
This problem is more or less frequent, depending on the time of day and the users, but remains constant on all our models.
Do you have a clue as to how to improve our user experience which is increasingly degraded?
I enclose the addresses of the models concerned: https://app.shapediver.com/m/pcl-v1-6-5-sd01 ; https://app.shapediver.com/m/spo-v1-4-1-sd00 ; https://app.shapediver.com/m/flx-v1-4-1-sd00 ; https://app.shapediver.com/m/fpi-v1-3-1-sd00