Hi there! Looking for support for my model on Shapediver. I’m getting the following error when uploading:
Computation of your model failed for an unknown reason.
Model uuid: 95ffa881-f3ac-4391-bc39-1d803e72a4ef
Model guid: 4f118bc7-cb9d-4675-80db-7fdb7d436a48
Any idea why that might be?
@mathieu1 Do you have any recommendations how to solve this issue?
I have also received the following error as well:
Oops! The server took too long to process your model. Model “49fe31d0-785a-4e75-9b27-d122038b02e4” on system "https://sdeuc1.eu-central-1.shapediver.com). Please check our forum on how to tune performance of your model.
I’ve been using Metahopper’s Bottleneck Navigator and my worst component is only 41ms (7%) which roughly means the entire script is 586ms. Is that an accurate measure, and is it too long?
Looking forward to hearing your thoughts,
Your definition computes very fast and there is no issue on that side. However, our servers need to process each single component of your definition, to check for scripts, dependencies and other information needed by the system. This step does not happen for you locally, so this is something that is hard to evaluate on your laptop. The main factor for this step to take longer is the number of components that your definition contains, and in your case it seems to be a lot. Indeed, for your model, this processing step takes around 15 seconds all by itself, while solving your definition typically takes around 1 second after that.
If there are ways to refactor your definition, using trees and clusters for example, you might be able to optimize this processing time and fit within the limits of your account. If that is not possible, you might need to upgrade your account from 10 to 30 seconds computation time. Feel free to contact us if you want to try this option.