Image Output is Black when using "View Capture to File" and "File Print"

Rhino Rhino for Windows
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1

Hello Everyone, I am experiencing the major problem. When I try to print a jpg format by going to File>Print … and choosing the “Image File” option, I get a black image. I have also the same issue when using “View Capture to File”
Please I need your help. I have a major deadline, and I am unable to save any jpg outputs.

Please see below for the System Info to my rhino:

Rhino 7 SR7 2021-6-9 (Rhino 7, 7.7.21160.05001, Git hash:master @ d2161989109d5dacba531310b5d345ce6f4da9f6)
License type: Educational, build 2021-06-09
License details: Stand-Alone

Windows 10.0.19045 SR0.0 or greater (Physical RAM: 16Gb)

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Standard graphics configuration.
Primary display and OpenGL: Intel(R) UHD Graphics 620 (Intel) Memory: 1GB, Driver date: 9-5-2020 (M-D-Y). OpenGL Ver: 4.6.0 - Build 27.20.100.8681
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
- Secondary monitor attached to adapter port 1
- Secondary monitor attached to adapter port #2

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Intel
Render version: 4.6
Shading Language: 4.60 - Build 27.20.100.8681
Driver Date: 9-5-2020
Driver Version: 27.20.100.8681
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.7.21160.5001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.7.21160.5001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.7.21160.5001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.7.21160.5001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.7.21160.5001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

2

Hi @lilizio2000
Two things stand out. First is the amount of memory; Your graphics card isn’t even close to meeting Rhino’s recommended minimum of 4GB of memory pr. screen, although you might be able to get it working if - and that’s the second point - you upgrade your graphics card driver. 3½ years is a VERY old driver, especially in the world of 3D graphics. Always make sure that both your Windows installation and your drivers are somewhat current.

Also: Are you running 3 monitors off a 1GB Intel card? If yes, that’s probably a bit excessive for a card that’s 6 years old and, even when new, wasn’t top of its class.

HTH, Jakob

EDIT Here’s an overview of what to look for in a laptop suitable for Rhino. Notice the 3rd point :slight_smile:

3

in addition to points mentioned by Jakob, update your Rhino. We are on SR33 and you on SR7

1 Like
4

No, I’m only running one computer with a monitor (so 2 in total)

5

I’m not going to be buying a laptop, as it’s not feasible for me.
Note that I have been using this laptop for a while now, even for larger file sizes and not had any issues until now.

6

Gijs, could you share with me how to update my rhino from SR7 to SR33?

7

@lilizio2000 https://www.rhino3d.com/download/rhino-for-windows/7/latest/

1 Like
8

I already have Rhino 7, so do i need to repurchase it ?
I’m confused.

Update: I’m currently installing it now. But it says Rhino 7.34

9

yes, my bad, that’s the right one

10

Gijs!! Thank you very much. It’s working!!

11

I wasn’t suggesting you should - merely stating that when running Rhino on less than adequate hardware, it’s important to stay up-to-date on the drivers, as mentioned here:

-Jakob