Graphics card is recognized as secondary device but not being used?

Rhino Rhino for Windows
1

For context I recently swapped my laptops LCD display because I damaged the original. It is a hybrid laptop that should be running both an Intel and Nvidia video card drivers. I found that the new screen only works if I disable the Intel driver under display adapters in the device manager. This has not affected any other apps that I am aware of, but Rhino 8 is having problems. Line types no longer display properly, anything in 3D view is far slower than before and rhino will crash if I try to render anything. System info tells me that The graphics card is recognized as a secondary device but also says “ATTENTION No graphics device is being used.”

Interestingly if I enable the Intel display adapter and plug my laptop into a monitor it works completely fine, however my laptop screen goes black.

I understand that this may be a deeper software issue not just related to rhino but please let me know if anyone has any solutions.

Here is my systeminfo: (intel display adapter disabled):

Rhino 8 SR14 2024-12-10 (Rhino 8, 8.14.24345.15001, Git hash:master @ cdb74b46090a23fe242c51b288886f76467a741b)
License type: Educational, build 2024-12-10
License details: Stand-Alone

Windows 11 (10.0.22631 SR0.0) or greater (Physical RAM: 16GB)
.NET 7.0.0

Computer platform: LAPTOP - Unplugged [35% battery remaining] ~35 minutes left

Non-hybrid graphics configuration.

Secondary graphics devices.
NVIDIA GeForce RTX 4060 Laptop GPU (NVidia) Memory: 8GB, Driver date: 6-25-2024 (M-D-Y).
> Integrated accelerated graphics device with 4 adapter port(s)
- This device is not being used
Intel(R) Arc™ Graphics (Intel) Memory: 2GB, Driver date: 9-13-2024 (M-D-Y).
> Integrated graphics device with 0 adapter port(s)
- There are no monitors attached to this device. Laptop lid is probably closed

ATTENTION:
No graphics device is being used. Either an error occurred on startup, or certain devices have been disabled.
See below for any possible configuration changes that may help resolve this issue.

  • Any hardware configuration or cabling changes you make will require that you restart Rhino.

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
GPU Tessellation is: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 0.0 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Microsoft Corporation
Render version: 0.0
Shading Language: Not supported
Driver Date: 6-25-2024
Driver Version: 32.0.15.5612
Maximum Texture size: 1024 x 1024
Z-Buffer depth: 32 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 8188 MB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.14.24345.15001
C:\Program Files\Rhino 8\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 8\Plug-ins\IdleProcessor.rhp “IdleProcessor”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.14.24345.15001
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.14.24345.15001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.14.24345.15001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.14.24345.15001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.14.24345.15001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”

Here is the systeminfo (Intel display adapter enabled plugged into external monitor):

Rhino 8 SR14 2024-12-10 (Rhino 8, 8.14.24345.15001, Git hash:master @ cdb74b46090a23fe242c51b288886f76467a741b)
License type: Educational, build 2024-12-10
License details: Stand-Alone

Windows 11 (10.0.22631 SR0.0) or greater (Physical RAM: 16GB)
.NET 7.0.0

Computer platform: LAPTOP - Unplugged [88% battery remaining] ~133 minutes left

Non-hybrid graphics configuration.
Primary display and OpenGL: NVIDIA GeForce RTX 4060 Laptop GPU (NVidia) Memory: 8GB, Driver date: 6-25-2024 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 556.12
> Integrated accelerated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA GeForce RTX 4060 Laptop GPU (NVidia) Memory: 8GB, Driver date: 6-25-2024 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 556.12
> Integrated accelerated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port

Secondary graphics devices.
Intel(R) Arc™ Graphics (Intel) Memory: 2GB, Driver date: 9-13-2024 (M-D-Y).
> Integrated graphics device with 4 adapter port(s)
- There are no monitors attached to this device. Laptop lid is probably closed

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
GPU Tessellation is: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 6-25-2024
Driver Version: 32.0.15.5612
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8188 MB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.14.24345.15001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.14.24345.15001
C:\Program Files\Rhino 8\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.14.24345.15001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.14.24345.15001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.14.24345.15001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.14.24345.15001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”

2

Hi Logan -

I’d start with a “clean” install of the NVIDIA drivers. An exhaustive explanation of how to do that can be found here:

After that, make sure to set the GeForce to force High Performance, even when you are running on the battery, as both of your SystemInfo outputs show that you are doing.
Also see: Soooo, you bought a laptop with hybrid graphics and rhino doesn't run right. READ THIS
-wim

3

Thanks Wim,
I had a look at both of these before. I reinstalled the NVIDIA drivers, but when I uninstall and auto update the Intel driver it forces my screen to black when the driver gets re-enabled. This also happens if I uninstall it and don’t try to reinstall it, my computer forces it back on and I have to manually disable it using an external monitor. I also tried manually downloading the latest version of the intel driver from the intel website but the issue persists. I have also made sure that everything is set to High performance or use the NVIDIA 4060 in the NVIDIA control center. Any other ideas?
Thanks.

4

Plug your laptop in.

– Dale

5

Update.
I solved the issue by going into the BIOS and disabling “Hybrid Graphics / Advanced Optipus(when avalible)”.