My Graphics Device isn't being used?

[Paige1 (Paige)]

I having difficulties with my graphics card being used by Rhino. My device is not rendering models correctly and it says my NVIDIA RTX A4500 GPU is not being used, which I think is the problem but no matter what I try I can’t seem to get it to work. I have checked for updates, installed, and uninstalled, and been trying to read on how to fix this issue, any suggestions??

This is my system information.
Rhino 7 SR36 2023-12-12 (Rhino 7, 7.36.23346.16351, Git hash:master @ 11a364321297eb8cdb34405a3308d8911f58706d)
License type: Educational, build 2023-12-12
License details: Cloud Zoo

Windows 11 (10.0.22621 SR0.0) or greater (Physical RAM: 64Gb)

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Non-hybrid graphics configuration.

Secondary graphics devices.
NVIDIA RTX A4500 Laptop GPU (NVidia) Memory: 15GB, Driver date: 1-18-2024 (M-D-Y).
> Integrated accelerated graphics device with 4 adapter port(s)
- This device is not being used
Intel(R) UHD Graphics (Intel) Memory: 1GB, Driver date: 3-16-2023 (M-D-Y).
> Integrated graphics device with 0 adapter port(s)
- There are no monitors attached to this device. Laptop lid is probably closed

ATTENTION:
No graphics device is being used. Either an error occurred on startup, or certain devices have been disabled.
See below for any possible configuration changes that may help resolve this issue.

• Any hardware configuration or cabling changes you make will require that you restart Rhino.

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 0.0 (primary GPU’s maximum)

Anti-alias mode: None
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Microsoft Corporation
Render version: 0.0
Shading Language: Not supported
Driver Date: 1-18-2024
Driver Version: 31.0.15.5123
Maximum Texture size: 1024 x 1024
Z-Buffer depth: 32 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 15 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.36.23346.16351
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.36.23346.16351
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.36.23346.16351
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.36.23346.16351
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.36.23346.16351
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

[pascal (Pascal Golay)]

Hi Paige - I think the ting to do here is a full clean install of the GPU drivers. When you install, make sure you use the clean install option.

-Pascal

[Paige1 (Paige)]

hi! thank you for the suggestion i ran a full clean install again but nothing changed.

[pascal (Pascal Golay)]

@jeff -Hi Jeff - do you have an idea?

-Pascal

[John_Brock]

See if this procedure helps:

Soooo, you bought a laptop with hybrid graphics and rhino doesn't run right. READ THIS

Hybrid graphics laptops are more and more common if you buy a consumer grade machine. (I recommend buying a mobile workstation for professional modeling but these hybrid machines are quite prevalent in the consumer market, especially for students.) They tend to generate a TON of tech support here because of the way they are set up from the factory. Hybrid systems are built with 2 graphics processors. A low power graphics chip (typically Intel HD or UHD) and a high power graphics card. However…

Any luck?

[Paige1 (Paige)]

No… I followed those steps and nothing has changed

[John_Brock]

I suspect y0our computer was imaged incorrectly by the maker.
My best recommendation is to contact them about getting the hardware and drivers they installed working correctly. This might involve deleting the Nvidia display adapter in Device manager, and letting Windows discover it again.
I wold not do this before contacting the laptop maker.

[nathanletwory (Nathan 'jesterKing' Letwory)]

Rhino 8 supports the RTX A4500. I’ll have to build a file specifically for this device. I’ll look into it right now.

[nathanletwory (Nathan 'jesterKing' Letwory)]

@Paige1 can you please run the Rhino command RhinoCycles_ShowDeviceCapabilities? Once run press F2, then copy and paste the output of that command here please. As far as I can tell it should work already. At least my RTX 4000 FSS Ada gen which is newer than your GPU works with Rhino 7.

When you say “it says my NVIDIA RTX A4500 GPU is not being used” where exactly do you see this information?

[tnr (Tim Elkær)]

Any other “Secret Commands” to shine light on this issue? The SystemInfo contains this paragraph: ATTENTION:
No graphics device is being used. Either an error occurred on startup, or certain devices have been disabled.