Hi there, I was having in issue with Rhino when I tried to go to command ViewCapturetofile and upload my file with only my whole progress frozen in place and the file not uploading, at first I through it was the usage of the transparency but when I tried the same method without it, it still wouldn’t work for me. What should I do if I want to have a rendered photo with transparency in ordered to upload to photoshop with out any issues?
Hi -
Please run the Rhino SystemInfo command and copy-paste the result here.
Also, does this issue also arise in a new file from a factory-default template and just a simple box?
-wim
Here are the systeminfo:
Rhino 7 SR12 2021-11-9 (Rhino 7, 7.12.21313.06341, Git hash:master @ 5590153808223b57a9f41516a969fd949aa81bff)
License type: Evaluation, build 2021-11-09
License details: Stand-Alone
Expires on: 2022-01-25
Windows 10.0.19042 SR0.0 or greater (Physical RAM: 16Gb)
Computer platform: LAPTOP - Plugged in [100% battery remaining]
Hybrid graphics configuration.
Primary display: Intel(R) UHD Graphics (Intel) Memory: 1GB, Driver date: 8-20-2021 (M-D-Y).
> Integrated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA GeForce RTX 3050 Ti Laptop GPU (NVidia) Memory: 4GB, Driver date: 3-10-2021 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 461.92
> Integrated accelerated graphics device (shares primary device ports)
- Video pass-through to primary display device
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 3-10-2021
Driver Version: 27.21.14.6192
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 4 GB
Rhino plugins that do not ship with Rhino
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.12.21313.6341
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.12.21313.6341
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.12.21313.6341
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.12.21313.6341
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.12.21313.6341
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”
It arises in any format that I try use the commands.
I was wondering if someone could help me with my issue, I’ve been waiting for quite a while.
So Rhino freezes even when you try to view capture just a box in otherwise an empty scene?
Are you doing a viewcapture of the Raytraced viewport mode, or does this happen with other display modes?
It still would be useful to receive the file for investigation. You can use Rhino - Upload to Support to upload the file to our servers if it is big or confidential.