V6 Start Up Errors

Serengeti (Rhino WIP)
1

HI There,
I’ve been using V6 WIP on and off for awhile.

error mess.PNG692×339 185 KB

These days, I’m getting several error messages at start-up including one asking for my V6 license.And V6 won’t load. I’m not running V6 on another computer.

How have I managed to mess it up this time?

Thanks for any help.
Steve

3

@sworkman

Hi Steve,

First and foremost, you didn’t mess up. The error message is misleading in the current WIP. Sorry about that. It’s being fixed as we speak.

Background: During the WIP process, only users who have a validated Rhino 5 license with one of the email addresses associated with their Rhino Account can run the WIP. This is simply a quirky limitation we have for now as we race to develop a more complete solution.

Research: I went ahead and looked at the Rhino 5 license you own. You do indeed own one, but it is validated by your ****@gia.edu account. Your Rhino Account only has ***lab@gmail.com associated with it.

Solution: You can add your ***@gia.edu account to your Rhino account by going here. Then you should be good to go.

-AJ

4

Thanks, Andres

5

Hi Andres, I no longer have access to the @gia.edu account. Any suggestions?
Many Thanks,
Steve

6

Hi Steve, I’ve gotten in touch with our sales team so they update your registration information from your @gia.edu address to your ****lab@gmail.com address.

So now it should just work for you.

7

That worked. Thank you, Andres.