Unable to refresh license?


(Ethan Gross) #1

I upgraded to Rhino 6 a couple of months ago and suddenly am receiving this message whenever I try to open the program: I just reset my password and then got the same message once again. What’s going on? I’m losing a lot of faith in this new version. I should also add that although I received an email stating that my password was changed, Rhino does not seem to recognize the new one either. Thank you.

(Wim Dekeyser) #2

As the system is set up at the moment, your Rhino account credentials expire about every 90 days or so. At that point, you will need to login to your account at https://accounts.rhino3d.com/ to refresh your credentials. It’s not clear from you message if that is where you logged in.
@aj1 should be able to tell you more about how this works.

(Ethan Gross) #3

Yes, that’s where I logged in but as I stated, the system did not recognize my old password, nor the new password after I had reset it. I guess when Rhino stops working I’ll have to pursue the matter further, at my inconvenience.

(Andrés Jacobo) #4

Hi Ethan,

Every few months or so your credentials expire, so you need to login to your Rhino account again. If you forgot your password, you can always reset it by clicking “I can’t login” on accounts.rhino3d.com.

I’d be happy to help you further if you need more assistance.

(Ethan Gross) #5

Thanks for your reply Andres. I reset my password for the third time and now things seem to be working, though I have no idea why.