There is something wrong with my Rhino 7 today. Upon opening the program a pop-up warning message appears saying: “Unable to refresh license for Rhino 7”. Any suggestions how to solve that? 
Probably just couldn’t reach the licence server because of a network glitch. I got a similar message for Bongo, followed by a message saying a licence obtained for Rhino, with the same timestamp, just a few moments ago - happens often.
So long as it refreshes some time within 20 (I think) days of the last refresh you are ok.
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I was able to fix the issue by marking the error message and clicking on the “Details” button on the bottom right corner, then clicking on “Try again”. Rhino connected with the server successfully and refreshed the license.
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Hello. Today my rhino 8 is throwing me this disclaimer non stop. I have this license on zoo cloud, but I’m not executing rhino 7 at all. Whats going on?
Rhino 8 SR22 2025-7-15 (Rhino 8, 8.22.25196.13001, Git hash:master @ 6ae300ea9482f9444fc9dc79cf52a528e1f505c5)
License type: Commercial, build 2025-07-15
License details: Cloud Zoo
Windows 11 (10.0.22631 SR0.0) or greater (Physical RAM: 32GB)
.NET 8.0.14
Computer platform: DESKTOP
Standard graphics configuration.
Primary display and OpenGL: NVIDIA T400 4GB (NVidia) Memory: 4GB, Driver date: 12-31-2024 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 571.59
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port #0
- Secondary monitor attached to adapter port #1
Secondary graphics devices.
Intel(R) UHD Graphics 770 (Intel) Memory: 2GB, Driver date: 9-13-2024 (M-D-Y).
> Integrated graphics device with 4 adapter port(s)
- There are no monitors attached to this device!
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
GPU Tessellation is: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 12-31-2024
Driver Version: 32.0.15.7159
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 4 GB
Rhino plugins that do not ship with Rhino
C:\Users\jnavarro\AppData\Roaming\McNeel\Rhinoceros\8.0\Plug-ins\SpeckleRhino2 (8dd5f30b-a13d-4a24-abdc-3e05c8c87143)\SpeckleConnectorRhino.rhp “SpeckleConnectorRhino” 2.23.2.16657
C:\Users\jnavarro\AppData\Roaming\McNeel\Rhinoceros\packages\8.0\DOCOpalette\8.0.0-test.4\net7.0\DOCOpalette.rhp “DOCOpalette” 7.0.0.30
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros\V8\VRayForRhino.rhp “V-Ray for Rhino”
C:\Users\jnavarro\AppData\Roaming\McNeel\Rhinoceros\packages\8.0\PlanFinder\1.2.11\PlanFinderRhino8.rhp “PlanFinderRhino8” 1.0.0.0
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.22.25196.13001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.22.25196.13001
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.22.25196.13001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.22.25196.13001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.22.25196.13001
C:\Program Files\Rhino 8\Plug-ins\Grasshopper\GrasshopperPlugin.rhp “Grasshopper” 8.22.25196.13001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.22.25196.13001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\BlockEdit.rhp “BlockEdit” 8.22.25196.13001
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”
Hi Johan -
For issues with licensing, please contact tech@mcneel.com directly.
-wim
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The popup stopped, so it’s solved for now.