ShapeDiver QR link for AR model fails on Android, works on iOS

Hi all!

As the title says, I have created a few different models on Grasshopper to be displayed in AR on mobile devices. When following the QR code (displayed on the computer screen), iOS works fine and quickly displays the AR model with no problems at all, whereas Android opens the link but immediately redirects to the main page: ShapeDiver. I tried copying the link and opening it on different browsers on Android with the same result. I also tried it on completely different Grasshopper models that I’d uploaded, and the problem was still the same: iOS works fine, Android redirects to main page. I also tried removing the part of the link after .html, to no success.

Any idea on what might be causing this?


We would need a link to the model that is causing the issue in order to replicate the issue. Since it is happening to several of your models, ideally you could create a simple example that you can share to help us investigate.

Sent you the link in PM :slight_smile:

We tested your model on several android devices and could not reproduce the issue, the model opens as expected in the AR viewer. Could you give more details about which android device you are using to open the AR viewer?

Hi Mathieu! Thanks for your time in troubleshooting the problem. After a long discussion with a friend we figured out what’s happening: I have Firefox as my default browser on Android. Copying the link from the QR code and pasting it in Chrome doesn’t work either, but making Chrome the default browser does! So I guess it might be related to Firefox not reading the intent filter correctly?

As for now, I’ll just switch the default browser to Chrome :slight_smile: