Hi,
Every time in the past few days I have not been able to save my rhino files. It just stops responding and gives me no error codes. The only way I can get out of it is to force close the program. There are autosave files but I am unable to save as, save small, or regular save. I tried updating my nvidia and intel drivers also updated windows and rhino. My license is not expired. Does anyone know what could be wrong and how to fix it?? Thank you
Rhino 6 SR33 2020-12-8 (Rhino 6, 6.33.20343.16431, Git hash:master @ d492bef53a3f6a576db4d197feaaa7ddf0c7a653)
License type: Educational, build 2020-12-08
License details: Cloud Zoo. In use by: Laura Lenarduzzi ()
Windows 10.0.0 SR0.0 or greater (Physical RAM: 32Gb)
Machine name: MSI
Computer platform: LAPTOP - Plugged in [95% battery remaining]
Hybrid graphics configuration.
Primary display: Intel® UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 9-5-2020 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA Quadro P3200 (NVidia) Memory: 6GB, Driver date: 1-22-2021 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 461.40
> Integrated acclerated graphics device with 4 adapter port(s)
- Secondary monitor is laptop’s integrated screen or built-in port
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 1-22-2021
Driver Version: 27.21.14.6140
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 6 GB
Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.33.20343.16431
C:\Program Files\Rhino 6\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 6\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 6\Plug-ins\IdleProcessor.rhp “IdleProcessor”
C:\Program Files\Rhino 6\Plug-ins\Tibidabo\Tibidabo.rhp “Tibidabo”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.33.20343.16431
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\Alerter.rhp “Alerter”
C:\Program Files\Rhino 6\Plug-ins\IronPython\RhinoDLR_Python.rhp “IronPython” 6.33.20343.16431
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.33.20343.16431
C:\Users\lenar\AppData\Local\Programs\Enscape\Bin64\Enscape.Rhino6.Plugin.dll “Enscape.Rhino6.Plugin” 0.0.20090.750
C:\Program Files\Rhino 6\Plug-ins\Grasshopper\GrasshopperPlugin.rhp “Grasshopper” 6.33.20343.16431
C:\Program Files\Rhino 6\Plug-ins\Tibidabo\Lands.rhp “Lands Design”
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.33.20343.16431
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros\V6\VRayForRhino.rhp “V-Ray for Rhino”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”
Hi Laura
Try repairing the Rhino 6 install: Start Menu > Settings > Apps > Rhino 6 > Modify > Repair
Okay, just tried that but it didn’t work either.
Hello - are you saving to the local hard drive, a network, or a synced folder like DropBox etc? Does it work to save to the desktop?
-Pascal
I usually save to a local hard drive. I just tried to save it to the desktop but it still crashed.
Hello - if it hangs and does not crash, please do this:
While Rhino is in this state, start windows Task Manager and locate Rhino in the Processes page
Select it, right click, and choose ‘Create dump file’. When it is done, it will tell you where that is - locate the file, Zip and upload it on www.rhino3d.com/upload to my (Pascal) attention. Please include a link back here in your comments.
-Pascal
When I attempt to right-click while Rhino is not responding, it doesn’t allow me to select “create dump file”. Should I attempt to do this before I attempt the saving in Rhino?
Hello - it looks like you have multiple Rhinos running, is that correct? Click that arrow and see - do you exepct all of these? If not, I’d close all of these, (with End Task) and start over, maybe after a reboot with only one Rhino running. Maybe reboot as well for good measure.
I see you have VRay and Lands - if the problem persists, please disable these in Options > PLug-ins page and close and restart Rhino. Does it still happen? And when/if it does, does it happen if you make a brand new file, make a box and Save?
-Pascal
Once I clicked the arrow I was able to create a dump file but now I am having trouble uploading it to the link you posted because it is telling me the form isn’t secure and when I tell it to send anyway it does nothing. Is there another way I can send you the zip file? Also, just for reference, I included the picture of the rhino drop-down arrow. I am unsure of why all of the vray files are open and I also don’t know how to fix that, besides just disabling the plug-in. Also, I don’t think I want to disable Lands because I am directly using it in this file.
Hello - so, the save problem is related to one particular file, correct? If Rhino crashes saving it, then presumably there is nothing to be lost in opening it without Lands and Vray running and seeing if the save works. Please disable Lands and Vray, reboot the machine, to clear the decks, and open the file and see if you can save it.
-Pascal
So, I just tried that and it, unfortunately, didn’t work. I did also create a new Rhino file with simple geometry and it allowed me to save. I then tried to save a file that has much more complex work in it and it allowed me to save. But when I go back to the autosave file I have been attempting to save, it still doesn’t work. Could it somehow be related to it being an autosave file?
Hello - so to be sure: without Lands and Vray , you opened the file but could not save, correct? Can you please start Rhino and run Audit3dmFile on this file and attach the results?
-Pascal
Correct, with both Lands and Vray disabled, it didn’t save.
Here is the audit info
Testing 3dm Archive: D:\Documents\University of Cincinnati\2021_1 Spring\Thesis 2\West Creek Deisng (67712) RhinoAutosave.3dm
Start Section: 453 bytes (offset 0 to 453)
Offset: 0
3dm archive version: 60
Interface Name: Rhinoceros 6.27 - Educational, build 2020-06-24 - (compiled Jun 24 2020)
SDK Version: 2348836105.2355918193
OpenNURBS Version: 2355918193
3dm Version: 6
Operating System: Windows 10.0 SR0.0 or greater, 64-bit, platform 0, version 10.0 build 0 sp 0.0, suite 0, product type 0
Runtime: ON::RuntimeEnvironment::Windows 3DM I/O processor: OpenNURBS toolkit version 2355918193 (compiled on Jun 24 2020)
Properties Section: 314 bytes (offset 453 to 767)
3dm archive openNURBS version: 2355918193 (6.27 2020-06-24:1)
Application Information:
Name: “Rhinoceros 6”
URL: “http://www.rhino3d.com”
Details: “Educational, build 2020-06-24”
Revision History:
Create Time: Wednesday January 13 16:26:01 2021 UCT
Last Edit Time: Friday February 05 02:43:49 2021 UCT
Revision Count: 13
Created By: “lenar”
Last Edit By: “lenar”
Settings Section: 21574 bytes (offset 767 to 22341)
Model length unit system: inches
Page length unit system: millimeters
Plug-ins:
Name: 3Dconnexion 3D Mouse
Version: 6.27.20176.05001
Id: DCA0DB8D-844C-48d6-BA97-F5595FE6AFDB
File: C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp
SDK Version: C++ 2348836105.2355918193 (6.0 2017-08-15:1, 6.27 2020-06-24:1)
Name: Adobe Illustrator Export
Version: Jun 24 2020 05:25:09
Id: 45871A96-38A2-4d6d-BC80-3B5A40EEC1B4
File: C:\Program Files\Rhino 6\Plug-ins\export_AI.rhp
SDK Version: C++ 2348836105.2355918193 (6.0 2017-08-15:1, 6.27 2020-06-24:1)
Name: AnimationTools
Version: Jun 24 2020 05:25:06
Id: 3AA81848-5635-41bb-ABDB-0EC069BC5519
File: C:\Program Files\Rhino 6\Plug-ins\AnimationTools.rhp
SDK Version: C++ 2348836105.2355918193 (6.0 2017-08-15:1, 6.27 2020-06-24:1)
Name: Commands
Version: 6.27.20176.5001
Id: 02BF604D-799C-4cc2-830E-8D72F21B14B7
File: C:\Program Files\Rhino 6\Plug-ins\Commands.rhp
SDK Version: .NET 0.0
Name: Displacement
Version: Jun 24 2020 05:26:32
Id: F293DE5C-D1FF-467a-9BD1-CAC8EC4B2E6B
File: C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp
SDK Version: C++ 2348836105.2355918193 (6.0 2017-08-15:1, 6.27 2020-06-24:1)
Name: Enscape.Rhino6.Plugin
Version: 0.0.20090.750
Id: AD538828-DFB1-46da-8ACE-55E7208ECDCD
File: C:\Users\lenar\AppData\Local\Programs\Enscape\Bin64\Enscape.Rhino6.Plugin.dll
SDK Version: .NET 0.0
Name: Grasshopper
Version: 6.27.20176.5001
Id: B45A29B1-4343-4035-989E-044E8580D9CF
File: C:\Program Files\Rhino 6\Plug-ins\Grasshopper\GrasshopperPlugin.rhp
SDK Version: .NET 0.0
Name: IronPython
Version: 6.27.20176.5001
Id: 814D908A-E25C-493d-97E9-EE3861957F49
File: C:\Program Files\Rhino 6\Plug-ins\IronPython\RhinoDLR_Python.rhp
SDK Version: .NET 0.0
Name: Lands Design
Version: 5.3.2.6637
Id: D3CC16C9-9FAB-42e3-B249-EE882FCE2BF8
File: C:\Program Files\Rhino 6\Plug-ins\Tibidabo\Lands.rhp
SDK Version: C++ 2348836105.2352508657 (6.0 2017-08-15:1, 6.14 2019-05-07:1)
Name: RDK_EtoUI
Version: 6.27.20176.5001
Id: 638A0098-0511-482b-95BF-8CF47FD32C17
File: C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp
SDK Version: .NET 0.0
Name: Renderer Development Kit
Version: Jun 24 2020 05:22:51
Id: 16592D58-4A2F-401d-BF5E-3B87741C1B1B
File: C:\Program Files\Rhino 6\Plug-ins\rdk.rhp
SDK Version: C++ 2348836105.2355918193 (6.0 2017-08-15:1, 6.27 2020-06-24:1)
Name: Renderer Development Kit UI
Version: Jun 24 2020 05:24:25
Id: 67755633-23FD-4ac5-A18C-C1F14F0AB05D
File: C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp
SDK Version: C++ 2348836105.2355918193 (6.0 2017-08-15:1, 6.27 2020-06-24:1)
Name: Rhino Render
Version: 1.50, Jun 24 2020, 05:23:56
Id: 5DC0192D-73DC-44f5-9141-8E72542E792D
File: C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp
SDK Version: C++ 2348836105.2355918193 (6.0 2017-08-15:1, 6.27 2020-06-24:1)
Name: RhinoCycles
Version: 6.27.20176.5001
Id: 9BC28E9E-7A6C-4b8f-A0C6-3D05E02D1B97
File: C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp
SDK Version: .NET 0.0
Name: Snapshots
Version: Jun 24 2020 05:27:13
Id: 73B88F43-C32C-4306-93B5-1D0082FFFEE8
File: C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp
SDK Version: C++ 2348836105.2355918193 (6.0 2017-08-15:1, 6.27 2020-06-24:1)
Name: Tibidabo
Version: 19.0.2.17067
Id: 3F5C54C8-2A32-49a9-ADE2-79E489B8060B
File: C:\Program Files\Rhino 6\Plug-ins\Tibidabo\Tibidabo.rhp
SDK Version: C++ 2348836105.2352508657 (6.0 2017-08-15:1, 6.14 2019-05-07:1)
Name: Toolbars
Version: 6.27.20176.5001
Id: DC297053-96C0-4883-A688-8326B4E024A8
File: C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp
SDK Version: .NET 0.0
Name: V-Ray for Rhino
Version: 4.20.02 ( May 5 2020 )
Id: E8CFE179-B60C-411a-8416-62A893334519
File: C:\Program Files\Chaos Group\V-Ray\V-Ray for Rhinoceros\V6\VRayForRhino.rhp
SDK Version: C++ 2348836105.2354869133 (6.0 2017-08-15:1, 6.23 2020-02-24:1)
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layer[2]: Site 2
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layer[7]: Topo Lines
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Plug-in id: E8CFE179-B60C-411a-8416-62A893334519
user table[6]: (9506 bytes)
Plug-in id: 8008880F-8D13-4b2d-92B0-727E12878A4C
7 user tables, 8311413 bytes (offset 10326719 to 18638132)
Archive size = 18638152 bytes (end mark size = 18638152)
The object table was too many characters to include. Do you need this info? Also, I don’t know if this really solves my problem because it may still happen in the future, but I was able to copy the content of the file into a blank file and it allowed me to save. So, I guess that is always an option if this does happen again
Can you run Audit3dmFile on both and save these to text files? I am curious about what the difference might be.
-Pascal
West Creek Design.txt (58.8 KB) West Creek Design AUTOSAVE.txt (126.7 KB)
Here are both the audit text files
Thanks - Autosave has a lot more objects
1173 objects with 6 plug-in data items, 9740784 bytes (offset 585911 to 10326695)
vs.
610 objects with 6 plug-in data items, 4413976 bytes (offset 316075 to 4730051)
were there hidden or off objects when you dumped everything over to the new file?
It looks like these were in block definitions. Does the new file you created look correct when opened with Lands and Vray enabled?
-Pascal
It looks the same but maybe there are less objects because I copied and pasted with both plug-ins disabled. But no, there weren’t any hidden or off objects.