Rhino freezing/taking a long time to open

Hi

I am having some serious issues with Rhino. Sometimes when opening Rhino from when I start my laptop it won’t open or is stuck on loading. Other times it will open a file fine and then if I need to open a file a few hours later it will get stuck loading. This doesn’t seem to be specific to the file or the size of the file (as sometimes it happens with the smallest files with really simple models).

Force quit does not work as it says Rhino has shut down but the windows are still there but frozen and it still appears in the activity monitor. This means I can’t restart the program.

I also cannot shut my computer down so it results in a hard reset.

This was happening fairly sporadically but seems to be getting more frequent to the point where it’s happening everyday. Obviously not very good for my computer to be shut down like this so often either.

Rhino is the only program it happens with.

I tried uninstalling and reinstalling. No effect. I tried starting up in safe mode but rhino gets to the opening window but as soon as I try opening a file it immediately crashes.

Any help would be really appreciated!

Thanks

Hi Shalina,

Please run the SystemInfo command in the Rhino command line and post the results.

Thanks!

Hi, see below. Thanks

Rhino 8 SR3 2024-1-9 (Rhino 8, 8.3.24009.15002, Git hash:master @ 3541fa287a013b0f17849f0740f1e43a44031bfc)
License type: Evaluation, build 2024-01-09
License details: Cloud Zoo
Expires on: 4679305-04-13

Apple macOS Version 12.6.7 (Build 21G651) (Physical RAM: 16Gb)
Mac Model Identifier: MacBookPro15,2
Language: en-GB (MacOS default)
.NET 7.0.0

Metal GPU Family Apple 0
Metal GPU Family Common 3
Metal GPU Family Mac 2
Graphics processors
Intel Iris Plus Graphics 655 (1536 MB)
Color LCD (1440 x 900)
ASUS VP278 (1920 x 1080 @ 60.00Hz)

USB devices
Seagate: Portable
Apple Inc.: Apple Keyboard
Apple Inc.: USB-C VGA Multiport Adapter
Apple Inc.: Touch Bar Backlight
Apple Inc.: Touch Bar Display
Apple Inc.: Apple Internal Keyboard / Trackpad
Apple: Headset
Apple Inc.: Ambient Light Sensor
Apple Inc.: FaceTime HD Camera (Built-in)
Apple Inc.: Apple T2 Controller

Bluetooth devices
None

Third party kernel extensions
None

Third party plugins
/usr/lib/swift/libswiftAppKit.dylib
/usr/lib/swift/libswiftCore.dylib
/usr/lib/swift/libswiftCoreData.dylib
/usr/lib/swift/libswiftCoreFoundation.dylib
/usr/lib/swift/libswiftCoreGraphics.dylib
/usr/lib/swift/libswiftCoreImage.dylib
/usr/lib/swift/libswiftDarwin.dylib
/usr/lib/swift/libswiftDispatch.dylib
/usr/lib/swift/libswiftFoundation.dylib
/usr/lib/swift/libswiftIOKit.dylib
/usr/lib/swift/libswiftMetal.dylib
/usr/lib/swift/libswiftObjectiveC.dylib
/usr/lib/swift/libswiftQuartzCore.dylib
/usr/lib/swift/libswiftXPC.dylib
/usr/lib/swift/libswift_Concurrency.dylib
/usr/lib/swift/libswiftos.dylib
/usr/lib/swift/libswiftCloudKit.dylib
/usr/lib/swift/libswiftCoreLocation.dylib
/usr/lib/swift/libswiftCryptoTokenKit.dylib
/usr/lib/swift/libswiftContacts.dylib
/usr/lib/swift/libswiftAccelerate.dylib
/usr/lib/swift/libswiftCoreAudio.dylib
/usr/lib/swift/libswiftCoreML.dylib
/usr/lib/swift/libswiftCoreMedia.dylib
/usr/lib/swift/libswiftOSLog.dylib
/usr/lib/swift/libswiftVision.dylib
/usr/lib/swift/libswiftsimd.dylib
/usr/lib/swift/libswiftNetwork.dylib
/usr/lib/swift/libswiftDemangle.dylib
/usr/lib/swift/libswiftFileProvider.dylib
/usr/lib/swift/libswiftIntents.dylib
/usr/lib/swift/libswiftPrivate_BiomePubSub.dylib
/usr/lib/swift/libswiftPrivate_BiomeStreams.dylib
/usr/lib/swift/libswiftUniformTypeIdentifiers.dylib
/usr/lib/swift/libswiftAVFoundation.dylib
/usr/lib/swift/libswiftCoreMIDI.dylib
/usr/lib/log/liblog_network.dylib

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
/Applications/Rhino 8.app/Contents/Frameworks/RhMaterialEditor.framework “Renderer Development Kit” 8.3.24009.1002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/Commands.rhp “Commands” 8.3.24009.15002
/Applications/Rhino 8.app/Contents/PlugIns/NamedSnapshots.rhp “Snapshots” 8.3.24009.1002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RDK_EtoUI.rhp “RDK_EtoUI” 8.3.24009.15002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/MeshCommands.rhp “MeshCommands” 8.3.24009.15002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoRenderCycles.rhp “Rhino Render” 8.3.24009.15002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoCycles.rhp “RhinoCycles” 8.3.24009.15002
/Applications/Rhino 8.app/Contents/PlugIns/AnimationTools.rhp “AnimationTools” 8.3.24009.1002
/Applications/Rhino 8.app/Contents/PlugIns/SectionTools.rhp “SectionTools” 8.3.24009.1002
/Applications/Rhino 8.app/Contents/PlugIns/RhinoRender.rhp “Legacy Rhino Render” 8.3.24009.1002
/Applications/Rhino 8.app/Contents/PlugIns/Displacement.rhp “Displacement” 8.3.24009.1002
/Applications/Rhino 8.app/Contents/PlugIns/PanelingTools.rhp “PanelingTools” 8.3.24009.1002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoDLR_Python.rhp “IronPython” 8.3.24009.15002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/GrasshopperPlugin.rhp “Grasshopper” 8.3.24009.15002
/Applications/Rhino 8.app/Contents/Frameworks/RhCore.framework/Resources/ManagedPlugIns/RhinoCodePlugin.rhp “RhinoCodePlugin” 8.3.24009.15002

Shalina,

I’m going to private message you a newer build, this could be related to Cycles (rendering) file initializations on the Intel Iris graphics.

Let me know how that works and we will go from there. Thanks.