Hello,
I recently installed the new version of Windows 11 Pro. After this update, I have not been able to work with Rhino 8 as it crashes every time I try to run any command even when I minimize the screen. After it crashes I get the window to send the report to the developers.
I have tried to update the window, reinstall, and update Rhino, but I have not been able to fix the problem.
Any idea what could be wrong?
I’m looking at your crash reports. I’ll let you know what I find.
In the mean time, can you run Rhino’s SystemInfo and post the results in a reply?
Thanks,
– Dale
Rhino 8 SR14 2024-12-10 (Rhino 8, 8.14.24345.15001, Git hash:master @ cdb74b46090a23fe242c51b288886f76467a741b)
License type: Not For Resale Lab, build 2024-12-10
License details: Cloud Zoo
Windows 11 (10.0.26100 SR0.0) or greater (Physical RAM: 32GB)
.NET 7.0.20
Computer platform: LAPTOP - Unplugged [70% battery remaining] ~78 minutes left
Hybrid graphics configuration.
Primary display: Intel(R) UHD Graphics (Intel) Memory: 2GB, Driver date: 7-24-2024 (M-D-Y).
> Integrated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: NVIDIA RTX A2000 Laptop GPU (NVidia) Memory: 4GB, Driver date: 8-30-2024 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 561.03
> Integrated accelerated graphics device (shares primary device ports)
- Video pass-through to primary display device
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
GPU Tessellation is: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 8-30-2024
Driver Version: 32.0.15.6103
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 4 GB
Rhino plugins that do not ship with Rhino
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.14.24345.15001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoScript.rhp “RhinoScript”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.14.24345.15001
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.14.24345.15001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.14.24345.15001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.14.24345.15001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.14.24345.15001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”
I can see the crash is occurring in a Direct3D 11 Runtime DLL (d3d11.dll) due to something in your system’s NVIDIA driver (nvoglv64.dll).
You might consider updating to the latest NVIDIA driver available for your laptop.
– Dale
1 Like
update both your intel and nvidia drivers,
use the custom/advanced option for the nvidia and choose the “clean install” check box - restart your machine and try rhino again.
also you are running a hybrid machine unplugged, which is likely switching to the low power graphics card to save battery. Don’t do that. Rhino need your big card. Run Rhino with the machine always plugged in.
see this article for a few more tips-
2 Likes
By reinstalling the Nvidia drivers I managed to solve the problem. Thank you very much for your help.
1 Like
great! thanks for letting us know-
it’s a thorn for us that windows update does not update 3rd party graphics drivers like nvidia and often their windows update breaks the driver pipeline for said 3rd party drivers…
do tech support they said…it’ll be fun they said… 
1 Like