Hello, I’m new to Rhino 8. I downloaded it a week ago so everything is up to date, and it has already crashed twice without warning—once while placing leaders in a layout and once while changing views. Each time, my PC (HP Pavilion, Windows 11, 32GB RAM) becomes unusable, requiring a reboot, so I don’t have crash reports. Anyone has an advice? Thanks.
Hi @Christophe_Chene
First thing to do is to run the SystemInfo command in Rhino and post the result here in its entirety - that will make it easier to tell what might be going on.
HTH, Jakob
Thank you @Normand, here is the result of the SystemInfo command:
Rhino 8 SR10 2024-8-13 (Rhino 8, 8.10.24226.13001, Git hash:master @ c36ab43d576d4854b29b091b6b3a38e09decabf5)
License type: Educational, build 2024-08-13
License details: Cloud Zoo
Windows 11 (10.0.22631 SR0.0) or greater (Physical RAM: 16GB)
.NET 7.0.0
Computer platform: LAPTOP - Plugged in [100% battery remaining]
Standard graphics configuration.
Primary display and OpenGL: Intel(R) Iris(R) Xe Graphics (Intel) Memory: 128MB, Driver date: 1-18-2024 (M-D-Y). OpenGL Ver: 4.6.0 - Build 31.0.101.5186
> Integrated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Primary OpenGL: Intel(R) Iris(R) Xe Graphics (Intel) Memory: 128MB, Driver date: 1-18-2024 (M-D-Y). OpenGL Ver: 4.6.0 - Build 31.0.101.5186
> Integrated (slow!) graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: Intel
Render version: 4.6
Shading Language: 4.60 - Build 31.0.101.5186
Driver Date: 1-18-2024
Driver Version: 31.0.101.5186
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 128 MB
Rhino plugins that do not ship with Rhino
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.10.24226.13001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.10.24226.13001
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.10.24226.13001
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.10.24226.13001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.10.24226.13001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.10.24226.13001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”
@andy do you think this may be similar to the one we’ve tried to figure out already for a long time?
Hi @Christophe_Chene
The integrated Iris Xe graphics cards are not the best way to run Rhino 
A dedicated card with at least 4GB video memory is the recommended minimum. I think the Intel Iris Xe’s “steal” from the system RAM and uses it as video RAM - and that might be where things go wrong. Even though your drivers are fairly new, you could try to update them, if more recent drivers exist. I reckon that while the Iris is not a decent solution, your computer shouldn’t freeze like that.
HTH, Jakob
Thanks @Normand. I understand. I can’t install a dedicated 4GB video card in my PC since it’s not a desktop or a high-end gaming laptop equipped with a slot. Does this mean my only option is to get a new laptop? I’ve verified that the latest drivers are installed. You mentioned that, even though Iris Xe isn’t ideal, it shouldn’t freeze like this. Is there anything else I can do to prevent these freezes?