Rhino crashing when opening old files

Rhino Rhino for Windows
1

Pascal, i have maybe the same or similar problem. Tried to open old rhino files. If i click the file in the file manager, rhino crashes. Tried also in save mode, same result
AND
This happens also in Rhino 7, latest SR.

on my Laptop workstation, there are no crashes!
(running on windows 10)

My system info

Rhino 8 SR3 2024-1-2 (Rhino 8, 8.3.24002.13001, Git hash:master @ 53981ac4d699fd2ad4bfbda0b94b4239e72e9585)
License type: Kommerziell, Build 2024-01-02
License details: Cloud Zoo

Windows 11 (10.0.22631 SR0.0) or greater (Physical RAM: 64Gb)
.NET 7.0.0

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA Quadro P4000 (NVidia) Memory: 8GB, Driver date: 12-1-2023 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 537.99
> Accelerated graphics device with 4 adapter port(s)
- Secondary monitor attached to adapter port 0
- Secondary monitor attached to adapter port 1
- Windows Main Display attached to adapter port #2

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 12-1-2023
Driver Version: 31.0.15.3799
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

Rhino plugins that do not ship with Rhino
C:\Users\Dell Precision 5820\AppData\Roaming\McNeel\Rhinoceros\packages\8.0\ColorPicker\6.0.0\ColorPicker.rhp “ColorPicker”
C:\Users\Dell Precision 5820\AppData\Roaming\McNeel\Rhinoceros\BlockEditNew\BlockEditNew.rhp “BlockEdit” 1.0.0.0

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 8\Plug-ins\Commands.rhp “Commands” 8.3.24002.13001
C:\Program Files\Rhino 8\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 8\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 8.3.24002.13001
C:\Program Files\Rhino 8\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 8.3.24002.13001
C:\Users\Dell Precision 5820\AppData\Roaming\McNeel\Rhinoceros\packages\8.0\PanelingTools\2021.3.2.446\PanelingTools.rhp “PanelingTools”
C:\Program Files\Rhino 8\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 8\Plug-ins\MeshCommands.rhp “MeshCommands” 8.3.24002.13001
C:\Program Files\Rhino 8\Plug-ins\RhinoCycles.rhp “RhinoCycles” 8.3.24002.13001
C:\Program Files\Rhino 8\Plug-ins\RhinoCode\RhinoCodePlugin.rhp “RhinoCodePlugin” 8.3.24002.13001
C:\Program Files\Rhino 8\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 8.3.24002.13001
C:\Program Files\Rhino 8\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 8\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 8\Plug-ins\SectionTools.rhp “SectionTools”

4

having same issue. opening older v8 file from wip times crashes.

5

@ivan.galik , @emge, @Jared1 if you have not, when Rhino goes down, if you see a crash report interface from McNeel, please send that in.

-Pascal

6

i sent the report. i found out when i import the file in new file it works.

7

Tried this too, importing the file. Did not work, rhino immediately crash when i click on the file.
On rhino versions 7 and 8, same computer.

8

Found out right now!
If i use the windows file explorer and double click the file, rhino will open it without crash.
Then i tried to saved the file with a new name. If opening this copy again into rhino, program crashes again.
So this workaround does not help

10

@emge I was unable to reproduce this issue in Rhino 7 or Rhino 8 running on Windows 11. I asked a developer to look at your crash reports and it seems that Rhino can’t access a DLL named “FilrAppHook64.DLL” on your system. All of your recent crashes are the same cause. The guess is that another app on this system is the cause such as a sound card application for instance. Or some app that manages multiple displays. Can you run Rhino in Safe Mode using the Windows Start menu item when searching for ‘Rhino’ and open a file without crashing?

11

That dll is associated with the Filr OpenText file sharing app from MicroFocus. Is that something @emge and @ivan.galik are using? If not then it would make sense to uninstall it.

Historically the dll wouldn’t load if Secure Boot was enabled. I don’t know if that is still so.

HTH
Jeremy

1 Like
12

Did some tryouts
I stopped Filr and all processes. Did not help
Then i figured out:
Copied one File, which crashes, from my Dropbox Folder to my desktop folder.
Then I could open it!!

NOW WHAT I DO NOT UNDERSTAND!
Since this, I can open all my Files without any more shutdown.
So, problem looks like solved

Thank you all for Support

1 Like