Rhino crashes when opening file

Rhino Rhino for Windows
1

Hi,

I just updated Rhino 6 to the latest version on my windows laptop today. Now every time I try to open a file from google drive (G:\My Drive), it chrashes… Rhino opens up and gives a quickly flickering command line for a while, and then just completely freezes. The command line reads “Rhino.RhinoFileWatcher.Watch(String path, String filter)”. If I save the same file in a different location it opens normally without any problems.

I already tried updating my drivers, my version of windows and reinstalling Rhino. Nothing seems to work, so I need some help…

2

Hi Anne- I do not know, yet, but I’m asking the bigger brains.

@anne2 - how are you opening the files? From an already open Rhino or from the file in Explorer?

Are you getting the crash report form to fill out? If not please crash it and fill out as much detail as you can about the crash - much as you have here. That report has a lot of under-the-hood information about what Rhino was doing when it crashed so it is important for our developers to get it if possible.

-Pascal

3

Hi Pascal, thanks for looking in to it. Both ways of opening the files cause the problem. Rhino doesn’t give me the option of filling out a crash report. It just gets stuck on the opening screen and doesn’t respond… I’ve added screenshots, that’s where it gets stuck, first opening from explorer, second is opening from Rhino. Sorry some stuff is in Dutch, it says the path is invalid.

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4

Also, here is the info of what system I’m running.

The files are on google drive stream:
Google Drive File Stream
Version: 29.1.81.1921

Rhino:
Rhino 6 SR12 2019-1-29 (Rhino 6, 6.12.19029.6381, Git hash:master @ ae9d7fba5fda0b43002dc44a34e059a9a382db04)
License type: Commercial, build 2019-01-29
License details: Cloud Zoo. In use by: Anne (Roger Bacon)

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: LAPTOP-8ACTNL3C

Non-hybrid graphics.
Primary display and OpenGL: NVIDIA GeForce GTX 1060 with Max-Q Design (NVidia) Memory: 3GB, Driver date: 1-30-2019 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 418.81

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 1-30-2019
Driver Version: 25.21.14.1881
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 3 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.12.19029.6381
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.12.19029.6381
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.12.19029.6381
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.12.19029.6381
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

5

Hoi Anne, there’s nothing out of the ordinary in your SystemInfo that I can see.
Just to narrow things down, can you install the previous Rhino version you had running and check if that makes the problem disappear?
CC: @JohnM

6

Hoi Wim,
How do I reïnstall the previous version? I didn’t know that was possible :sweat_smile:

7

Anne, you’ll have to uninstall the current version first.
Do you remember which version you were running prior to the update yesterday?
If you have automatic installations of Service Releases turned on (i.e. not the candidates), you should have a previous version in one of the folders in the following directory:

C:\ProgramData\McNeel\McNeelUpdate\DownloadCache

8

Thanks for explaining. However, I don’t see a previous version there, just the current one… Maybe because this was the first time updating Rhino on this machine? I have only had this laptop for two weeks, so this was the first update after installing Rhino.

9

Do you remember which version you were running before?

10

No, I don’t know… Which ever version was available for download on January 22nd, that’s when I installed it on this laptop.

11

Thanks Wim, I just installed the previous version and that has no problems at all. So I guess I’ll keep this version for a while so I can get back to work :laughing:

Let me know if I can test anything else to help solve the issue.

13

Just a little update on this issue: I tried installing the latest version of Rhino today but this issue popped up again. I’m not able to open any files from my google drive shared folders. So I went back to SR 11, which is the last version where everything works normally for me.

14

RH-52362 Has been fixed and is in the process of getting added to the next Rhino 6.0 SR-15 build.

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