Rhino crashing on startup

[graba051]

When I launch Rhino I get a window saying “Rhino encountered a problem and needs to close”. Today I’ve downloaded grasshopper patterns but I don’t believe that’s the issue. When Rhino crashed, I was downloading Bifocals on food4rhino. I have tried uninstalling and reinstalling Rhino and I’m still facing issues. I need Rhino ASAP as I have an assignment due Thursday, please help!

[pascal (Pascal Golay)]

Hello -

Start Rhino in Safe Mode: Windows start menu, type in ‘Rhinoceros’ and look for the ‘Rhinoceros in Safe Mode’ entry.

Does Rhino start? If so please run SystemInfo and post the results. Also please be sure that your video drivers are up to date, from the Intel/nVidia/AMD websites as appropriate.

-Pascal

[graba051]

Hey,

I am able to run Rhino in Safe mode. Question for this, am I able to do everything as normal through safe mode?

Also, here’s my SystemInfo

[theoutside (Kyle Houchens)]

different systeminfo… please open rhino and run the systeminfo command- then past the result here.

[graba051]

systeminfo.txt (1.3 KB)

Rhino 7 SR0 2020-11-9 (Rhino 7, 7.0.20314.03001, Git hash:master @ 9d1a3d02b292e00d3480c301d33f414d91acdcbd)
License type: Evaluation, build 2020-11-09
License details: Cloud Zoo
Expires on: 2021-02-14

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)

Non-hybrid graphics.
Primary display and OpenGL: Intel® UHD Graphics 630 (Intel) Memory: 1GB, Driver date: 10-28-2020 (M-D-Y). OpenGL Ver: 1.1.0

Secondary graphics devices.
NVIDIA GeForce RTX 2070 SUPER (NVidia) Memory: 8GB, Driver date: 11-6-2020 (M-D-Y).

OpenGL Settings
Safe mode: On
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Unknown
Render version: (null)
Shading Language: (null)
Driver Date: 10-28-2020
Driver Version: 27.20.100.8935
Maximum Texture size: n/a
Z-Buffer depth: n/a
Maximum Viewport size: n/a
Total Video Memory: 1 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.0.20314.3001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.0.20314.3001

[wim (Wim Dekeyser)]

Hi -

@graba051

Question for this, am I able to do everything as normal through safe mode?

No, you won’t. In Safe Mode, plug-ins are not loaded. This includes certain plug-ins that ship with Rhino by default. Among other things, this means that you won’t be able to work in any shaded display mode.

At any rate, we’re seeing a lot of these issues in the past week or so and have now found that it is caused by a combination of an update to the latest Windows 10 version and drivers for the on-board Intel UHD Graphics 630 chip.

We are working on finding a way around this Microsoft bug and should be having a new build out within the next week if all goes fine. Until then, you can either roll back your Microsoft Windows update from 10.0.19042 to, e.g., 10.0.18363 or disable your Intel GPU in the Windows device manager. If you have an external monitor (i.e. not a laptop’s own display), make sure that is not connected to the HDMI port of your machine but directly to the NVIDIA card in your machine.
-wim

[graba051]

Awesome, thank you! I disabled the Intel GPU and it’s back to working.

[John_Brock]

Rhino 6 keeps crashing on my computer after update on 11/13

@brice.schiano Is this a Desktop? Does it have an onboard Intel 630 graphics chip? Does Rhino’s SystemInfo tell you your graphics are “Non-hybrid”? If yes to all 3: make sure you do not have a monitor connected to the Intel GPU through a backplate display port or HDMI port! Make sure all of your monitors are connected DIRECTLY to ports in your Nvidia GPU. After checking, then in Windows Device manager > Display adapters, Disable the Intel 630 GPU. See if that makes Rhino run normally agai…

[wim (Wim Dekeyser)]

Hi again -

@graba051

I disabled the Intel GPU and it’s back to working.

I’m happy that got you on the road again.
Would you mind describing your system a bit more? Is it a desktop or a laptop machine? Are you connected to external screens? If so, did you also connect the screen (or one of the screens) to a different port on your machine when you disabled the Intel GPU?
Thanks!
-wim

[graba051]

It is a desktop, connected to a monitor. I didn’t connect the screen to a different port when disabling intel GPU. I just disabled it and was able to access rhino.

[John_Brock]

Yup. Sounds like the bug the latest Windows 10 update added that janked OpenGL applications like Rhino.

[jorge1 (Jorge Castillo)]

Hi. I am having the same problem here. Rhino opens in safe mode, but crashes on normal mode. I already updated the graphics card driver and the problem continues. When opening a window pops up saying: Rhino encountered a problem and needs to close.

Rhino 7 SR14 2022-1-10 (Rhino 7, 7.14.22010.17001, Git hash:master @ d8a2d020be8cb487bfc091316ef32170cfc7eddb)
License type: Commercial, build 2022-01-10
License details: Cloud Zoo

Windows 10.0.19044 SR0.0 or greater (Physical RAM: 32Gb)

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA GeForce GTX 1070 (NVidia) Memory: 8GB, Driver date: 1-28-2022 (M-D-Y). OpenGL Ver: (null)
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port #0

OpenGL Settings
Safe mode: On
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL (null) (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Unknown
Render version: (null)
Shading Language: (null)
Driver Date: 1-28-2022
Driver Version: 30.0.15.1165
Maximum Texture size: n/a
Z-Buffer depth: n/a
Maximum Viewport size: n/a
Total Video Memory: 8 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.14.22010.17001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.14.22010.17001

system_info.txt (1.4 KB)

[John_Brock]

I don’t see a good reason why Rhino would not start.

Try this:

1. Rhino 7 in Safe mode, Options > View > OpenGL
2. Move the slider down to OpenGL 3.3
3. Close Rhino and start normally.

Any luck?

[jorge1 (Jorge Castillo)]

Hi John

Thanks but the problem persists.

Jorge

[jorge1 (Jorge Castillo)]

I also uninstalled and reinstalled Rhino. No progress

[John_Brock]

It looks like Rhino is crashing when trying to initialize that Nvidia driver.

Here’s a link to the current driver.
Please install it and see if Rhino runs better.

GeForce Game Ready Driver | 511.65 | Windows 10 64-bit, Windows 11 | NVIDIA

Any luck?

Here’s what your existing driver is reporting to Rhino:

Vendor Name: Unknown
Render version: (null)
Shading Language: (null)
Driver Date: 1-28-2022
Driver Version: 30.0.15.1165
Maximum Texture size: n/a
Z-Buffer depth: n/a
Maximum Viewport size: n/a
Total Video Memory: 8 GB

[jorge1 (Jorge Castillo)]

Hi John.

I downloaded and installed the driver from the link you sent me but no luck.
I’ve been working for years with no problem. I have updated the PC drivers, rhino etc, when the system let’s me know. That is the only change I have done to the PC. Actually disconnected all peripherals. No luck.

Thanks

Jorge

[John_Brock]

Here’s a screenshot of my convo with the developer:

[John_Brock]

My guess is if you keep sliding the OpenGL slider to the left, you will eventually find a setting that works for now.

I’m at a loss to understand the problem.

[jorge1 (Jorge Castillo)]

Hi John, I tried with all OpenGL slider values. No solution.