Good afternoon, I am trying to use Rhino 7, however, when I try opening up Rhino by clicking on the app, it tries loading up but then all of a sudden it disappears, and when I click on it the process will repeat itself. I tried uninstalling and reinstalling Rhino, but it would not work. I check to see for any issues with Windows or Microsoft, everything is updated and fine. Then I followed the diagnosing Rhino startup error formula, I was not able to retrieve any RhinoDebugMessages.txt as the file would keep on crashing when loading up. Any help?
Hi Pascal, there is a Rhino in Educational safe mode that works with my old files, however, Rhino 7 which is standard doesn’t work.
Hi Bogdan - please run Rhino in safe mode and run the SystemInfo command, in Rhino, and post the results here.
-Pascal
Rhino 7 SR29 2023-4-17 (Rhino 7, 7.29.23107.03001, Git hash:master @ 5f05ef3a2eea3d910c4c2fb79ccc75b413d33ca7)
License type: Educational, build 2023-04-17
License details: Cloud Zoo
Windows 11 (10.0.22621 SR0.0) or greater (Physical RAM: 16Gb)
Computer platform: LAPTOP - Plugged in [100% battery remaining]
Non-hybrid graphics configuration.
Primary display and OpenGL: Intel(R) UHD Graphics (Intel) Memory: 1GB, Driver date: 9-2-2022 (M-D-Y). OpenGL Ver: (null)
Integrated graphics device with 4 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port
Secondary graphics devices.
NVIDIA GeForce RTX 3050 Ti Laptop GPU (NVidia) Memory: 0MB, Driver date: 4-25-2023 (M-D-Y).
Integrated accelerated graphics device (shares primary device ports)
- This device is not being used
ATTENTION:
Safe Mode is enabled. Graphics device usage and OpenGL information cannot be collected.
OpenGL Settings
Safe mode: On
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL (null) (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: Unknown
Render version: (null)
Shading Language: (null)
Driver Date: 4-25-2023
Driver Version: 31.0.15.3179
Maximum Texture size: n/a
Z-Buffer depth: n/a
Maximum Viewport size: 16777472 x 16777217
Total Video Memory: n/a
Rhino plugins that do not ship with Rhino
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.29.23107.3001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.29.23107.3001
I’ve noticed the fact that Rhino will freeze when it is loading the plugin RhinoCycles and then crash.
Instead of reinstalling, can you try to repair Rhino from the app manager and see if that resolves your issue?
I’ve tried doing that, didn’t resolve the problem.
Looking again at your SystemInfo, your main graphics card shows 0MB. See if you can do a clean install of the display drivers. Other than that, do you have other plugins installed?
The other plugins that I am aware of are Vray, Commands, and another Chaos product that is related to Vray. It seems that the driver adapter had stopped functioning as I had found it in the display manager
Does this mean your issue is solved?
Yes, as it is something outside of Rhino function.