Rhino7 crashes on startup, plug-in error

Rhino Rhino for Windows
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1

Hi all,

This morning, after a Rhino update, I can not start my Rhino anymore.
At startup, the usual Rhino splash screen comes up, then I have this message error that pops up and disappears, which doesn’t allow me to click on the Details button. I do not know which plug-in is causing the problem as I haven’t installed anything new recently.
I can start in safe mode but do not know what plug-in to disable.

Has anyone run into this issue yet?

Thanks in advance for the help!

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2

Hi Eliott, Can you start Rhino in Safe Mode and post the results of SystemInfo in the Rhino Command line?

Thanks

3

Hi Japhy,

Find below the print of SystemInfo from the Safe Mode

Rhino 7 SR23 2022-10-9 (Rhino 7, 7.23.22282.13001, Git hash:master @ a931168ca9426920ae6aa97218710b662f17fc39)
License type: Educational Lab License, build 2022-10-09
License details: Cloud Zoo

Windows 10 (10.0.19044 SR0.0) or greater (Physical RAM: 32Gb)

Computer platform: LAPTOP  - Unplugged [100% battery remaining] ~234 minutes left

Non-hybrid graphics configuration.
  Primary display and OpenGL: Intel(R) UHD Graphics (Intel) Memory: 1GB, Driver date: 8-4-2022 (M-D-Y). OpenGL Ver: (null)
    > Integrated graphics device with 4 adapter port(s)
        - Windows Main Display is laptop's integrated screen or built-in port

Secondary graphics devices.
  NVIDIA RTX A2000 Laptop GPU (NVidia) Memory: 4GB, Driver date: 7-12-2021 (M-D-Y).
    > Integrated accelerated graphics device with 4 adapter port(s)
        - This device is not being used

ATTENTION:
  Safe Mode is enabled. Graphics device usage and OpenGL information cannot be collected.

OpenGL Settings
  Safe mode: On
  Use accelerated hardware modes: On
  Redraw scene when viewports are exposed: On
  Graphics level being used: OpenGL (null) (primary GPU's maximum)
  
  Anti-alias mode: 4x
  Mip Map Filtering: Linear
  Anisotropic Filtering Mode: High
  
  Vendor Name: Unknown
  Render version: (null)
  Shading Language: (null)
  Driver Date: 8-4-2022
  Driver Version: 31.0.101.3358
  Maximum Texture size: n/a
  Z-Buffer depth: n/a
  Maximum Viewport size: 16777472 x 16777217
  Total Video Memory: 1 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
  C:\Program Files\Rhino 7\Plug-ins\Commands.rhp	"Commands"	7.23.22282.13001
  C:\Program Files\Rhino 7\Plug-ins\rdk.rhp	"Renderer Development Kit"	
  C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp	"Toolbars"	7.23.22282.13001
4

Thanks Eliott, nothing unusual there.

Can you expand and provide the Details of the Plugin error? Thanks

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5

Unfortunately, when this window shows up I cannot click on its button and as described in the initial post it closes itself.

6

Hi @Eliott_Sounigo,

This stands out:

OpenGL Settings
  Safe mode: On
  Use accelerated hardware modes: On
  Redraw scene when viewports are exposed: On
  Graphics level being used: OpenGL (null) (primary GPU's maximum)
  
  Anti-alias mode: 4x
  Mip Map Filtering: Linear
  Anisotropic Filtering Mode: High
  
  Vendor Name: Unknown
  Render version: (null)
  Shading Language: (null)
  Driver Date: 8-4-2022
  Driver Version: 31.0.101.3358
  Maximum Texture size: n/a
  Z-Buffer depth: n/a
  Maximum Viewport size: 16777472 x 16777217
  Total Video Memory: 1 GB

Rhino is not using your RTX video. You might consider grabbing an updated NVIDIA driver and install it.

– Dale

7

Thanks it fixed it!

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