I've got a Rhino that crashes upon opening-Solved

Rhino Rhino for Windows
1

One of our sales people has an unusable Rhino on their laptop. It crashes 100% of the time when trying to open it, even if it’s a blank session. I updated the graphics drivers but no luck. It will open in safe mode, and I saved the system info. Here it is:

Rhino 6 SR11 2018-12-10 (Rhino 6, 6.11.18344.20091, Git hash:master @ d3871e1724fc30d4dcb18cd1911c7ad439d0c93d)
Licence type: Commercial, build 2018-12-10
License details: LAN Zoo Network Node

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: ROSS-LT

Unknown (OpenGL ver:(null))

OpenGL Settings
Safe mode: On
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 8x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Unknown
Render version: (null)
Shading Language: (null)
Driver Date: 3-16-2018
Driver Version: 23.21.13.9125
Maximum Texture size: n/a
Z-Buffer depth: n/a
Maximum Viewport size: n/a
Total Video Memory: 4 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.11.18344.20091
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.11.18344.20091

This doesn’t look very helpful, but maybe it is. The graphics card is an Nvidia GTX1050. He said this has been happening for about a month. We just updated to the latest SR hoping that would help, but it didn’t.

Any suggestions?

Thanks,

Dan

2

Hi Dan - what comes to mind, assuming there are no third party plug-ins trying to load(?) is to completely uninstall the graphics drivers and then install the latest, i.e. ‘clean install’

Uninstall:

image
image1310×763 119 KB

-Pascal

3

Hi Pascal,

I’ll give that a try in the morning.

Thanks,

Dan

4

@DanBayn - you might also check the ‘re-issued’ sr-11 - there are some startup crashes (machines using a USB docking station, I don’t know if that applies here) that are fixed in that build.
https://www.rhino3d.com/download/rhino-for-windows/6/latest

-Pascal

5

Hi Pascal,

This machine was using a USB docking station. The re-release fixed the issue.

Thanks,

Dan