Rhino 8 Not responding

Hongyan_Wang · September 16, 2024, 2:54pm

Dear Fellow Developers,

I worked on Rhino 8/ Grasshopper on Friday and it all went well. (This version on my system, it has been working well for months)

After a weekend I just found it not responding at all - that means whatever I click, there is no response. I tried the following actions:

Exit the software and try to restart. Then a window pop out saying there is an update. So I cliked update software.
Restart the computer
Re-install the software
Run as administrator
Install clean version of NVIDIA studio driver

None of the above works.

Here is my systyem info as below:

Windows 10 Enterprise
64-bit operating system

Here is how the devise manger look like in display adapter:

Can anyone please provide some suggestions on what to do next? Any suggestions you provided would be greatly appreciated! Thank you very much!

Best regards,
Yvonne

jeremy5 · September 16, 2024, 3:31pm

Hi Yvonne,

Are you saying that you can run Rhino, it starts, but then nothing happens if you click on elements of the program? Or that you cannot get Rhino to start at all?

Japhy · September 16, 2024, 3:35pm

Try opening Rhino in Safe Mode (via Windows start)

Once open run systemInfo (post), then disable any 3rd party plugin via File>Properties>Plugins

You can sort by Plugins that do not ship with Rhino like so…

Hongyan_Wang · September 17, 2024, 12:50pm

Hi Jeremy,

Thank you for replying. yes, I can run Rhino, just no response after I have opened it. not even the ‘Minimise’, ‘Maximise’, ‘Close’ button

Hongyan_Wang · September 17, 2024, 12:52pm

Thank you Japhy. I tried your method, but it seems that I still cannot disable the plugins. As after launching, there is no response when clicking ‘File’ or any other functions. Any ideas?

PS: now that I installed Rhino 7, it seems working fine. But Rhino 8 won’t work.

Japhy · September 17, 2024, 1:00pm

is it possible to run system info while in Safe Mode?

a few thing to try…

Repairing Rhino via Add or Remove programs > Modify > Repair

Manually creating a dmp file and sending to Support Manually Creating a Memory Dump (DMP File) from an Unresponsive Rhino for Windows [McNeel Wiki]

Repair your .net runtimes (right click, change repair), then repair Rhino again.

Hongyan_Wang · September 17, 2024, 1:55pm

Thank you Japhy, i tried to repair Rhino and repair .net runtimes. all not working.
I have now uploaded the DMP file to the website.

Japhy · September 17, 2024, 2:54pm

Thanks, the dmp was inconclusive.

Do have access to Rhino 7? curious if that would work.

Another think we can try is to add a /netfx to the shortcut like so. I suspect this has to do with the .net

Hongyan_Wang · September 18, 2024, 11:25am

Hello Japhy,

thank you again! I do have Rhino 7 and it works fine now. Just Rhino 8 won’t respond.
I also tried to add /netfx in the shortcut, it seems not helping…unfortunately.

Japhy · September 19, 2024, 1:11pm

Please run SystemInfo in the Rhino 7 command line and post the result.

Thanks

Hongyan_Wang · September 22, 2024, 10:53am

I am sorry for my late response.
Please find the Rhino System Information as below:
Thank you very much!!

Rhino 7 SR37 2024-4-16 (Rhino 7, 7.37.24107.15001, Git hash:master @ d2e42f70b9d3aa58f6053e2998a0db2abcd7555b)
License type: Educational Lab License, build 2024-04-16
License details: Cloud Zoo

Windows 10 (10.0.19045 SR0.0) or greater (Physical RAM: 32Gb)

Computer platform: DESKTOP (Hosting Remote Desktop session)

Standard graphics configuration.
Primary display: Microsoft Remote Display Adapter (Microsoft) Memory: 0MB, Driver date: 6-21-2006 (M-D-Y).
> Remote Desktop display device with 16 connection(s)
- Windows Main Display using connection #0
- Secondary monitor using connection #1
Primary OpenGL: NVIDIA GeForce RTX 3070 (NVidia) Memory: 8GB, Driver date: 7-30-2024 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 560.81
> Accelerated graphics device with 0 adapter port(s)
- There are no monitors attached to this device!

Secondary graphics devices.
Intel(R) UHD Graphics 770 (Intel) Memory: 1GB, Driver date: 6-15-2023 (M-D-Y).
> Integrated graphics device with 0 adapter port(s)
- There are no monitors attached to this device!

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 7-30-2024
Driver Version: 32.0.15.6081
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\Grasshopper\GrasshopperPlugin.rhp “Grasshopper” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

wim · September 22, 2024, 2:32pm

Hi -

Remote Desktop is not a supported platform for Rhino.
-wim

Hongyan_Wang · October 7, 2024, 1:21pm

Hello Wim,
Thank you for your reply. The remote desktop normally works fine… although now Rhino 8 won’t respond anyway.

Please see the information below when I work on this desktop and running systeminfo in Rhino 7.

Please do you have any suggestions on how to get Rhino 8 working ?
@wim @Japhy

Thank you very much!

Best regards,
Hongyan

Rhino 7 SR37 2024-4-16 (Rhino 7, 7.37.24107.15001, Git hash:master @ d2e42f70b9d3aa58f6053e2998a0db2abcd7555b)
License type: Educational Lab License, build 2024-04-16
License details: Cloud Zoo

Windows 10 (10.0.19045 SR0.0) or greater (Physical RAM: 32Gb)

Computer platform: DESKTOP

Hybrid graphics configuration.
Primary display: Intel(R) UHD Graphics 770 (Intel) Memory: 1GB, Driver date: 6-15-2023 (M-D-Y).
> Integrated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port #0
Primary OpenGL: NVIDIA GeForce RTX 3070 (NVidia) Memory: 8GB, Driver date: 7-30-2024 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 560.81
> Accelerated graphics device with 4 adapter port(s)
- Secondary monitor attached to adapter port #0

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 7-30-2024
Driver Version: 32.0.15.6081
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 8 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\IronPython\RhinoDLR_Python.rhp “IronPython” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\Grasshopper\GrasshopperPlugin.rhp “Grasshopper” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

wim · October 7, 2024, 3:07pm

Hi -

That looks significantly different than the Rhino 8 output. Are you saying that when you don’t do anything else now, and run SystemInfo in Rhino 8 again, that this will again tell us you are running under Remote Desktop?
-wim

wm_c · October 7, 2024, 8:12pm

Try disconnecting your SpaceMouse (or uncheck the plugin).

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