Hello, I’m a tech support guy of an architecture studio, I haven’t any kind of experience in Rhino, I’m only a network and system administrator.
An our architect suffers often a total freeze with Rhino and Enscape. Making a render with Enscape, closing this causes a complete freeze not only of Rhino but of the entire computer, not possible to open task manager, no effect with Ctrl-Alt-Canc, not possible obtain a dump etc, the only way is reboot the computer losing also the Autosave.
Here the SysInfo, please help and ask for more details, thanks
Rhino 7 SR37 2024-4-16 (Rhino 7, 7.37.24107.15001, Git hash:master @ d2e42f70b9d3aa58f6053e2998a0db2abcd7555b)
License type: Commercial, build 2024-04-16
License details: LAN Zoo Network Node
Windows 11 (10.0.22631 SR0.0) or greater (Physical RAM: 32Gb)
Computer platform: DESKTOP
Standard graphics configuration.
Primary display: Citrix Indirect Display Adapter (Citrix Systems Inc.) Memory: 0MB, Driver date: 2-27-2024 (M-D-Y).
> External USB display device with 8 adapter port(s)
- Windows Main Display attached to adapter port #0
- Secondary monitor attached to adapter port #1
Primary OpenGL: NVIDIA T1000 (NVidia) Memory: 4GB, Driver date: 5-23-2024 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 552.55
> Accelerated graphics device with 4 adapter port(s)
- There are no monitors attached to this device!
Secondary graphics devices.
Intel(R) UHD Graphics 750 (Intel) Memory: 2GB, Driver date: 6-8-2024 (M-D-Y).
> Integrated graphics device with 3 adapter port(s)
- There are no monitors attached to this device!
Citrix Display Only Adapter (Citrix Systems Inc.) Memory: 0MB, Driver date: 3-14-2024 (M-D-Y).
> External USB display device with 8 adapter port(s)
- There are no monitors attached to this device!
OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On
Graphics level being used: OpenGL 4.6 (primary GPU’s maximum)
Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High
Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 5-23-2024
Driver Version: 31.0.15.5255
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 4 GB
Rhino plugins that do not ship with Rhino
C:\Users\d.gusmini\AppData\Local\Programs\Enscape\Enscape.Rhino.Plugin-net48\Enscape.Rhino7.Plugin.dll “Enscape.Rhino7.Plugin” 0.0.24138.1238
C:\Users\d.gusmini\AppData\Roaming\McNeel\Rhinoceros\packages\7.0\Finch\0.1.79-pre5\Finch.rhp “Finch” 1.0.0.0
C:\Users\d.gusmini\AppData\Roaming\McNeel\Rhinoceros\packages\7.0\LookXRender\1.0.1\LookXRender.rhp “LookXRender” 1.0.1.0
C:\Program Files\Bongo 2.0 (64-bit)\Rhino6\Bongo.20.rhp “Bongo 2.0”
Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\IronPython\RhinoDLR_Python.rhp “IronPython” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\BlockEdit.rhp “BlockEdit” 7.37.24107.15001
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”