Rhino 7 Not Responding

aurora_singleton · February 21, 2021, 4:48pm

I’m working on a grid and it keeps not responding and VERY slow. I was asked to install new updates and it happened after i did that it also asked me to first uninstall but I didn’t see how unless I’d loose everything. Should uninstall now and then reinstall? Would that erase anything and will it bring it back to normalcy?

John_Brock · February 21, 2021, 6:09pm

Please run the Rhino “SystemInfo” command and post the results.
Hopefully something obvious will show up as a likely cause.

aurora_singleton · February 21, 2021, 6:10pm

ok thank you. I will try that.

aurora_singleton · February 21, 2021, 6:21pm

Rhino 7 SR3 2021-2-8 (Rhino 7, 7.3.21039.11201, Git hash:master @ 7bcc02a54515376cb2bd3d05f62d9473ab4bc38c)
License type: Educational, build 2021-02-08
License details: Cloud Zoo

Windows 10.0.18363 SR0.0 or greater (Physical RAM: 32Gb)

Computer platform: LAPTOP - Unplugged [63% battery remaining] ~221 minutes left

Non-hybrid graphics configuration.
Primary display and OpenGL: Intel® Iris® Plus Graphics (Intel) Memory: 1GB, Driver date: 9-5-2020 (M-D-Y). OpenGL Ver: 4.6.0 - Build 27.20.100.8681
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port

Secondary graphics devices.
NVIDIA GeForce GTX 1650 with Max-Q Design (NVidia) Memory: 4GB, Driver date: 10-22-2020 (M-D-Y).
> Integrated accelerated graphics device (shares primary device ports)
- This device is not being used

ATTENTION:
No graphics device is being used. Either an error occurred on startup, or certain devices have been disabled.
See below for any possible configuration changes that may help resolve this issue.

Any hardware configuration or cabling changes you make will require that you restart Rhino.

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Intel
Render version: 4.6
Shading Language: 4.60 - Build 27.20.100.8681
Driver Date: 9-5-2020
Driver Version: 27.20.100.8681
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.3.21039.11201
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.3.21039.11201
C:\Program Files\Rhino 7\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.3.21039.11201
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.3.21039.11201
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.3.21039.11201
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

John_Brock · February 21, 2021, 6:40pm

It looks to me like this is a Desktop computer and you have connected your monitor to the wrong display port.

Your Nvidia GeForce is not being used, and that would explain the symptom you described.

Plug your monitor(s) directly into the GeForce GPU in the computer’s expansion slot. Don’t use the Intel GPU port on the computer case.

You may need a different display cable, but it should have come with the Nvidia GPU when you purchased it.

If this is a laptop, then it is configured incorrectly.

Any luck?

aurora_singleton · February 21, 2021, 6:43pm

This is a laptop

John_Brock · February 21, 2021, 7:07pm

Okay.
That would indicate your Windows is set to a “battery saver” or “balanced” power usage so the GeForce is not being used.

In Windows Control Panel > Power Options, change to a “High performance” option that isn’t concerned about energy consumption.

Here’s how you can tell:
Currently your SystemInfo reports,
"Secondary graphics devices.
NVIDIA GeForce GTX 1650 with Max-Q Design (NVidia) Memory: 4GB, Driver date: 10-22-2020 (M-D-Y).

Integrated accelerated graphics device (shares primary device ports)

This device is not being used

When this is correctly configured, your GeForce will be listed in SystemInfo as the Primary OpenGL device.

aurora_singleton · February 21, 2021, 7:22pm

It doesn’t give me a high performance option. I just clicked on change to restore default settings. (original) hoping that works. I’ll try to log in. I see you emailed me how to get in. I was having license issues too. Thank you so much for your time and efforts. I’ll hopefully get back onto Rhino and check the systemsinfo command to see if Nvidia GeForce comes up

aurora_singleton · February 21, 2021, 7:26pm

still coming up as secondary. What should I do?

Rhino 7 SR3 2021-2-8 (Rhino 7, 7.3.21039.11201, Git hash:master @ 7bcc02a54515376cb2bd3d05f62d9473ab4bc38c)
License type: Educational, build 2021-02-08
License details: Cloud Zoo

Windows 10.0.18363 SR0.0 or greater (Physical RAM: 32Gb)

Computer platform: LAPTOP - Unplugged [51% battery remaining] ~252 minutes left

Non-hybrid graphics configuration.
Primary display and OpenGL: Intel® Iris® Plus Graphics (Intel) Memory: 1GB, Driver date: 9-5-2020 (M-D-Y). OpenGL Ver: 4.6.0 - Build 27.20.100.8681
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port

Secondary graphics devices.
NVIDIA GeForce GTX 1650 with Max-Q Design (NVidia) Memory: 4GB, Driver date: 10-22-2020 (M-D-Y).
> Integrated accelerated graphics device (shares primary device ports)
- This device is not being used

ATTENTION:
No graphics device is being used. Either an error occurred on startup, or certain devices have been disabled.
See below for any possible configuration changes that may help resolve this issue.

Any hardware configuration or cabling changes you make will require that you restart Rhino.

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Intel
Render version: 4.6
Shading Language: 4.60 - Build 27.20.100.8681
Driver Date: 9-5-2020
Driver Version: 27.20.100.8681
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.3.21039.11201
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.3.21039.11201
C:\Program Files\Rhino 7\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.3.21039.11201
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.3.21039.11201
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.3.21039.11201
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”

aurora_singleton · February 21, 2021, 7:38pm

@John_Brock I was able to find High Performance and did that but still not connected to Nvidia Geforce

John_Brock · February 21, 2021, 7:47pm

See if these instructions get you sorted:

wlbdrafting · April 1, 2021, 3:01am

John,
I also am having very slow response from Rv-7.
Can you look over the below and advise if there is something wrong with the system ETC.
most of the issue seems to be when adding clipping planes and trying to view them the file I am working on is only 4MB and it is frustratingly slow and has caused the program to crash multiple times.

Rhino 7 SR4 2021-3-19 (Rhino 7, 7.4.21078.01001, Git hash:master @ a432d22ab7f0f7b53d157d578278070c8bf6eff4)
License type: Commercial, build 2021-03-19
License details: Cloud Zoo

Windows 10.0.19041 SR0.0 or greater (Physical RAM: 16Gb)

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA Quadro P1000 (NVidia) Memory: 4GB, Driver date: 5-22-2019 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 430.86
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port #0
- Secondary monitor attached to adapter port #1

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 5-22-2019
Driver Version: 26.21.14.3086
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 4 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.4.21078.1001
C:\Program Files\Rhino 7\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RPC.rhp “RPC”
C:\Program Files\Rhino 7\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.4.21078.1001
C:\Program Files\Rhino 7\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.4.21078.1001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.4.21078.1001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.4.21078.1001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 7\Plug-ins\Calc.rhp “Calc”

pascal · April 1, 2021, 10:43pm

Hello- the first thing to do is get the latest driver for your gpu from the nVidia website. Then, see if driving one monitor only helps at all.

Pascal

wlbdrafting · April 1, 2021, 11:19pm

Pascal,
I tried searching for the latest driver it keeps coming back saying it has the latest one installed.

Have had 2 monitors running since this computer was built without issues until now.

pascal · April 1, 2021, 11:24pm

Hi Wayne - are you asking Windows or the NVidia website about the latest driver? Windows will lie. I do not say you should not be able to run two monitors, I just would like to know if not running two monitors makes any difference…

-Pascal

wlbdrafting · April 1, 2021, 11:35pm

Thank You Pascal,

I was just doing the standard driver update without going on the website and they had changed the name so it wouldn’t update automatically.

I have just completed the download and will try the system again on that model.

Wayne Buchholz.

wlbdrafting · April 2, 2021, 12:00am

Pascal,
Thank you I have done the website check and yes Windows did lie indeed name change from NVidia didn’t help.
Alas this was all in vain as it changed nothing below is the current system info.
Rhino still has a blue circle of death when trying any commands and usually pressing ESC key gets out of it however that gets very tedious when I am trying to work on details.

Any further suggestions would be appreciated, of note I will be sending the machine in to get a service from the Tech team next week.

Rhino 7 SR4 2021-3-19 (Rhino 7, 7.4.21078.01001, Git hash:master @ a432d22ab7f0f7b53d157d578278070c8bf6eff4)
License type: Commercial, build 2021-03-19
License details: Cloud Zoo

Windows 10.0.19041 SR0.0 or greater (Physical RAM: 16Gb)

Computer platform: DESKTOP

Standard graphics configuration.
Primary display and OpenGL: NVIDIA Quadro P1000 (NVidia) Memory: 4GB, Driver date: 3-10-2021 (M-D-Y). OpenGL Ver: 4.6.0 NVIDIA 461.92
> Accelerated graphics device with 4 adapter port(s)
- Windows Main Display attached to adapter port #0

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: NVIDIA Corporation
Render version: 4.6
Shading Language: 4.60 NVIDIA
Driver Date: 3-10-2021
Driver Version: 27.21.14.6192
Maximum Texture size: 32768 x 32768
Z-Buffer depth: 24 bits
Maximum Viewport size: 32768 x 32768
Total Video Memory: 4 GB

Rhino plugins that do not ship with Rhino

Rhino plugins that ship with Rhino
C:\Program Files\Rhino 7\Plug-ins\Commands.rhp “Commands” 7.4.21078.1001
C:\Program Files\Rhino 7\Plug-ins\WebBrowser.rhp “WebBrowser”
C:\Program Files\Rhino 7\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 7\Plug-ins\RPC.rhp “RPC”
C:\Program Files\Rhino 7\Plug-ins\AnimationTools.rhp “AnimationTools”
C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp “Rhino Render” 7.4.21078.1001
C:\Program Files\Rhino 7\Plug-ins\RhinoRender.rhp “Legacy Rhino Render”
C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 7.4.21078.1001
C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp “RhinoCycles” 7.4.21078.1001
C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 7.4.21078.1001
C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp “Displacement”
C:\Program Files\Rhino 7\Plug-ins\Calc.rhp “Calc”

pascal · April 2, 2021, 12:03am

Hi Wayne - is the hangup in particular files or any? Does it happen in detail views or model views, or both? Can you make it happen in a simple file, with just a few objects?

-Pascal

wlbdrafting · April 2, 2021, 12:20am

Pascal,
I tried a simple file of 512Kb and no issue there I went the file of 4Mb that I have been working on and the issue presented itself again, I have a model that was supplied by an architect of 235Mb and the issue didn’t present itself there.
Could the file I have be corrupt somehow?
I refence blocks so as to keep the file size down,

Cheers,
Wayne.

pascal · April 2, 2021, 12:23am

Hi Wayne - can you send us the 4MB one? Please make sure to save with all textures and send any external block reference files so we can reproduce the thing here - please send to tech@mcneel.com, with a link back here in your comments.

-Pascal