Rhino 7 loses Zoo settings on update

[brian (Brian Gillespie)]

There was a problem very early with Rhino 7.3 or 7.4 and older, and subsequent updates after that. Is it possible that your initial deployments are still on quite old builds of Rhino?

My recommendation is that you push the Zoo server IP address to the registry via a login script to fix this. The registry key to push to is in this article:
https://wiki.mcneel.com/zoo/findzooserverwi

Here’s another user’s solution:

Rhino 7 update release not working

I have done some research about it. It really depends on the lic file in “C:\ProgramData\McNeel\Rhinoceros\6.0\License Manager\Licenses”. If you use Zoo license server, you can copy the file from another PC and it works. At least for me If you by chance have old server name in registry key \HKEY_CURRENT_USER\Software\McNeel\Rhinoceros\6.0\License Manager , it prompts you for new address of the Zoo server. If there is no server key at that place in registry, it uses the right Zoo server…

Also, I recommend that your deployment be updated to install the latest 7.14 build so that future users don’t have this problem.

If you can send me the Rhino*.log files from the %temp% folder on the user’s computer, I can look deeper into the specific cause of the problem on these machines.