Rhino 7 crashes when trying to open Options

Rhino
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1

Dear all,

I recently had to purchase a new GPU as my old one (AMD FirePro W9100) died away and finally got a AMD Radeon RX 6700 XT - not a professional GPU like the one before but the only one available within 5 weeks.

Now Rhino 7 crashes when I want to open the option dialog to adjust the settings to the new GPU. Is there something like a ‘safe mode’ to open Rhino7? Or any other way to open the options dialog without crashing?
Thanks
Cyana

2

Please run the SystemInfo command in Rhino.
Copy and paste the results.
Hopefully something obvious will show up.

Thanks

3

Hi John,

thank you for your reply. Here the SystemInfo:

Rhino 7 SR12 2021-11-9 (Rhino 7, 7.12.21313.06341, Git hash:master @ 5590153808223b57a9f41516a969fd949aa81bff)
License type: Kommerziell, Build 2021-11-09
License details: Cloud Zoo

Windows 10.0.19041 SR0.0 or greater (Physical RAM: 32Gb)

Computer platform: DESKTOP 

Standard graphics configuration.
  Primary display and OpenGL: AMD Radeon RX 6700 XT (AMD) Memory: 12GB, Driver date: 10-5-2021 (M-D-Y). OpenGL Ver: 4.6.14761 Compatibility Profile Context 21.10.2 30.0.13025.5005
    > Accelerated graphics device with 7 adapter port(s)
        - Secondary monitor attached to adapter port #0
        - Windows Main Display attached to adapter port #1

OpenGL Settings
  Safe mode: Off
  Use accelerated hardware modes: On
  Redraw scene when viewports are exposed: On
  Graphics level being used: OpenGL 4.6 (primary GPU's maximum)
  
  Anti-alias mode: 4x
  Mip Map Filtering: Linear
  Anisotropic Filtering Mode: High
  
  Vendor Name: ATI Technologies Inc.
  Render version: 4.6
  Shading Language: 4.60
  Driver Date: 10-5-2021
  Driver Version: 30.0.13025.5005
  Maximum Texture size: 16384 x 16384
  Z-Buffer depth: 24 bits
  Maximum Viewport size: 16384 x 16384
  Total Video Memory: 12272 MB

Rhino plugins that do not ship with Rhino
  C:\Program Files\SimLab\Plugins\SimLab Rhino Integration\SimLabComposerIntegration.rhp	"SimLab Composer Integration"	
  C:\Users\Mischa\AppData\Roaming\McNeel\Rhinoceros\packages\7.0\ProRender\1.0.1.0\ProRender.Windows.rhp	"ProRender"	1.0.1.0

Rhino plugins that ship with Rhino
  C:\Program Files\Rhino 7\Plug-ins\Commands.rhp	"Commands"	7.12.21313.6341
  C:\Program Files\Rhino 7\Plug-ins\rdk.rhp	"Renderer Development Kit"	
  C:\Program Files\Rhino 7\Plug-ins\RhinoRenderCycles.rhp	"Rhino Render"	7.12.21313.6341
  C:\Program Files\Rhino 7\Plug-ins\rdk_etoui.rhp	"RDK_EtoUI"	7.12.21313.6341
  C:\Program Files\Rhino 7\Plug-ins\rdk_ui.rhp	"Renderer Development Kit UI"	
  C:\Program Files\Rhino 7\Plug-ins\NamedSnapshots.rhp	"Snapshots"	
  C:\Program Files\Rhino 7\Plug-ins\RhinoCycles.rhp	"RhinoCycles"	7.12.21313.6341
  C:\Program Files\Rhino 7\Plug-ins\Toolbars\Toolbars.rhp	"Toolbars"	7.12.21313.6341
  C:\Program Files\Rhino 7\Plug-ins\3dxrhino.rhp	"3Dconnexion 3D Mouse"	
  C:\Program Files\Rhino 7\Plug-ins\Displacement.rhp	"Displacement"

Thank you
Cyana

4

Please start Rhino in Safemode.
Use the Windows search tool to look for ‘Rhino 7 in Safe mode’

This is a troubleshooting tool.

In Rhino Options > Plug-ins, disable both SimLab Composer and ProRender.
Close and restart Rhino normally (not Safe mode) and see if the crash is gone.

If it is, the problem is one of the plug-ins.
Enable one and restart Rhino to see if the problem comes back.
If Rhino crashes, you found the culprit.
If no crash, try enabling the other one.

Any luck?

5

Hi John,

it’s the ProRender plugin.
Thanks a lot for your help!

Cyana

6

@Joshua_Kennedy perhaps you can find out if the ProRender plug-in maybe needs an SDK update for RX 6700 XT?

8

I’m in the process of making a new version of ProRender with an updated SDK. That may resolve this. I’m guessing since it’s a new GPU that you have the latest drivers installed?

1 Like
9

Hi Joshua,

yes, latest drivers (October 2021) are installed.

Thank you
Cyana