Rhino 6 wont't start, only safe mode works

ra1 · July 12, 2019, 3:51pm

Rhino 6 doesn’t start anymore, only safe mode works.

Here the System Info:
Rhino 6 SR15 2019-6-13 (Rhino 6, 6.15.19164.21011, Git hash:master @ e41c99d36bb5000377057645e96b3ea6facf6171)
License type: Testversion, build 2019-06-13
License details: Cloud Zoo. In use by: Abr R ()
Expires on: 2019-10-05

Windows 10.0 SR0.0 or greater (Physical RAM: 12Gb)
Machine name: DESKTOP-Q064P1F

Non-hybrid graphics.
Primary display and OpenGL: Intel(R) HD Graphics 4000 (Intel) Memory: 2GB, Driver date: 12-21-2015 (M-D-Y). OpenGL Ver: 4.0.0 - Build 10.18.10.4358

OpenGL Settings
Safe mode: On
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Unknown
Render version: (null)
Shading Language: (null)
Driver Date: 12-21-2015
Driver Version: 10.18.10.4358
Maximum Texture size: n/a
Z-Buffer depth: n/a
Maximum Viewport size: n/a
Total Video Memory: 2112 MB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.15.19164.21011
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.15.19164.21011

John_Brock · July 12, 2019, 3:55pm

Hi
You have an old display driver for an unrecommended graphics card.
It’s an old system too.
A driver update might get you going.
Here’s the latest driver from May:

Any luck?

Please consider replacing you computer with one that meets Rhino V6’s System Requirements.

Thanks

Fred_C · July 12, 2019, 4:01pm

@John_Brock Hi JB, (curious) what is this version?

John_Brock · July 12, 2019, 4:05pm

That means it’s a timed, 90-day eval license.

Fred_C · July 12, 2019, 4:52pm

Thank you.

ra1 · July 14, 2019, 5:01am

Hi John
thanks a lot, it worked!

armin.kargar7 · May 6, 2020, 8:48am

hi.my rhino is working only in safe mode.
since my windows has been updated this problem showed. especially when my graphic driver has been updating.
Although when i remove my graphic driver its work.
what you suggest for me?
please help me.

here is my laptop information
BIOS
Version:F.09
Date:5/19/2016

MOTHERBOARD
Manufacturer:HP
Model:81EC
Version:61.28

OPERATING SYSTEM
Edition:Microsoft Windows 10 Pro (64-bit)
Version (Build):1909 (10.0.18363)

Devices and Drivers
PROCESSOR:Intel® Core™ i7-6500U CPU @ 2.50GHz
GRAPHICS:Intel® HD Graphics 520
AUDIO:Intel® Display Audio , Realtek High Definition Audio
NETWORKING AND I/O: Realtek RTL8723BE 802.11 bgn Wi-Fi Adapter , Realtek PCIe FE Family Controller
MEMORY: 8 GB
STORAGE: TOSHIBA MQ01ABD100
Lenovo USB Hard Drive USB Device

Helvetosaur · May 6, 2020, 8:53am

Updating your graphics driver via Windows is generally not a good idea.
Maybe try ‘manually’ downloading and installing the latest Intel driver for your card from here?

armin.kargar7 · May 6, 2020, 9:00am

thanks.

when i uninstall this

my rhino worked.

Helvetosaur · May 6, 2020, 9:08am

Ah, so you have a Radeon card in addition to the Intel on board graphics. I would go to the AMD downloads site and get the latest driver for that and install. Looks like here:

https://www.amd.com/en/support/graphics/amd-radeon-r7-series/amd-radeon-r7-400-series/amd-radeon-r7-m440

armin.kargar7 · May 6, 2020, 9:21am

thanks helvetosaur.

my access denied.
now what can i do?

Helvetosaur · May 6, 2020, 9:22am

??? Access denied to install the driver? Haven’t heard that one before. Are you administrator of the machine?

armin.kargar7 · May 6, 2020, 9:31am

i can access with vpn

armin.kargar7 · May 6, 2020, 10:36am

thanks thanks thanks.
it worked.
by installing a recommended app it run smoothly

fn63 · June 29, 2021, 2:24pm

Hi there, I have just downloaded Rhino 6 from an educational license lab, but it only opens in Safe Mode. When I openedGL from the Tools menu, this is what comes out:

Appearance Settings
Antialising: - no options -
Tick on GPU Tessellation

Video Hardware & Driver Information
Video information not collected in safe mode.

Please help me, I am not sure what to do. Thanks.

pascal · June 29, 2021, 5:59pm

Hello - please run the SystemInfo command in Rhino and copy/paste the results here.

-Pascal

fn63 · June 29, 2021, 10:21pm

Rhino 6 SR34 2021-2-3 (Rhino 6, 6.34.21034.07001, Git hash:master @ 2fec8130f097ca52a8bc9f334c3ed4a5921c5e30)
License type: Educational Lab License, build 2021-02-03
License details: Cloud Zoo. In use by: FN ()

Windows 10.0.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: LAPTOP-1QG75N2U

Computer platform: LAPTOP - Plugged in [100% battery remaining]

Non-hybrid graphics configuration.
Primary display and OpenGL: Intel(R) UHD Graphics (Intel) Memory: 1GB, Driver date: 2-5-2021 (M-D-Y). OpenGL Ver: (null)
> Integrated graphics device with 3 adapter port(s)
- Windows Main Display is laptop’s integrated screen or built-in port

Secondary graphics devices.
NVIDIA GeForce GTX 1650 with Max-Q Design (NVidia) Memory: 4GB, Driver date: 4-8-2021 (M-D-Y).
> Integrated acclerated graphics device (shares primary device ports)
- This device is not being used

ATTENTION:
Safe Mode is enabled. Graphics device usage and OpenGL information cannot be collected.

OpenGL Settings
Safe mode: On
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 8x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: High

Vendor Name: Unknown
Render version: (null)
Shading Language: (null)
Driver Date: 4-8-2021
Driver Version: 27.21.14.6231
Maximum Texture size: n/a
Z-Buffer depth: n/a
Maximum Viewport size: n/a
Total Video Memory: 4 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.34.21034.7001
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.34.21034.7001