Rhino 6 Not Responding After Recent Windows Update

Hi,

I’m in a pickle here. After the recent windows update, I can’t open up my Rhino 6, but I can open up the safe mode. So I assumed it was my video driver out of date. So I make sure I have it up to date, but I still can’t open up Rhino in regular mode. I have an AMD graphic card. Thank you for any response in advance!

Bo

Rhino 6 SR27 2020-6-24 (Rhino 6, 6.27.20176.05001, Git hash:master @ ba2c30de00be5a8b210bc297715204e941911799)
License type: Educational, build 2020-06-24
License details: Cloud Zoo. In use by: BoSheng Liu ()

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: LAPTOP-M33KD1DQ

Non-hybrid graphics.
Primary display and OpenGL: Radeon RX 580 Series (AMD) Memory: 4GB, Driver date: 5-15-2020 (M-D-Y). OpenGL Ver: 4.6.13587 Compatibility Profile Context 20.4.2 26.20.15029.27017

OpenGL Settings
Safe mode: On
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Unknown
Render version: (null)
Shading Language: (null)
Driver Date: 5-15-2020
Driver Version: 26.20.15029.27017
Maximum Texture size: n/a
Z-Buffer depth: n/a
Maximum Viewport size: n/a
Total Video Memory: 4 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.27.20176.5001
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.27.20176.5001

Hi,

I have some updated information regarding to this topic, I went into my AMD Software update and there is an option to select Recommended + Optional update. It will provide the most recent upgrade. However, I still ran into the issue of not able to opening my Rhino 6 at the regular mode. It is not until I unplug my second screen to my laptop. Is this a bug in the Rhino starting software or a bug in AMD software? I’m not sure I found a different problem or is it related to the problem I originally had. Any feedback will be appreciated.

Thanks,
Bo

Most recent update using AMD Recommended + Optional:

Rhino 6 SR27 2020-6-24 (Rhino 6, 6.27.20176.05001, Git hash:master @ ba2c30de00be5a8b210bc297715204e941911799)
License type: Educational, build 2020-06-24
License details: Cloud Zoo. In use by: BoSheng Liu ()

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: LAPTOP-M33KD1DQ

Non-hybrid graphics.
Primary display and OpenGL: Radeon RX 580 Series (AMD) Memory: 4GB, Driver date: 7-11-2020 (M-D-Y). OpenGL Ver: 4.6.14736 Compatibility Profile Context 20.7.2 27.20.2001.9003

OpenGL Settings
Safe mode: On
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Unknown
Render version: (null)
Shading Language: (null)
Driver Date: 7-11-2020
Driver Version: 27.20.2001.9003
Maximum Texture size: n/a
Z-Buffer depth: n/a
Maximum Viewport size: n/a
Total Video Memory: 4 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.27.20176.5001
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.27.20176.5001

V6 SR28 was released today.
See if that update gets you sorted.

Any luck?

Hi Jon,

I just installed and ran my Rhino 6. Unfortunately the answer is no. As long as my second screen is plugged into my laptop. My Rhino 6 won’t start in the regular mode.

Bo

does your plugged in screen and your laptops screen resolution match?

Yes It is. Both screens resolution are 1920x1080.
For this conversation, I even tried to change it to a different resolution, plugged screen in 1024x768 and laptop 1920x1080. The end result is still the same. As long as the second screen is plugged, It won’t run Rhino 6 normally.

See if this is it:

1 Like

Hi - Apart from what was suggested,

This looks like the Windows Update messed up the GPU driver installation. Typically, re-installation or installing newer drivers doesn’t fix this and you need to perform a “clean installation” of the drivers.
For doing that, you can follow the recipe that was posted here:

Make sure to include step 4 of the uninstalling process!
-wim

1 Like

Hi Jon and Wim,

Thank you so much for your help! I found the solution to this problem. It is related to to the Audio device on my second monitor. At first, I can’t find the service that controlling the monitor audio, but luckily I found an alternate method. I went to sounds -> playback -> disable selected plugged audio device. This result the Rhino 6 starting problem I had.

Best,
Bo