Rhino Freezes Following Update 2020 - Please Help

Rhino Rhino for Windows
1

Following the update installed four days ago, Rhino 6 frequently freezes my whole laptop and is not consistent with a specific action. I have tried uninstalling, reinstalling, updating and isolating the drivers and still no luck. After looking through this forum, there is some advice suggesting to disconnect my secondary monitor. However, the problem still occurs when there is no secondary monitor.

Is there anyone who can help? or suggest avenues I may look into?

System Information:

Rhino 6 SR21 2019-12-17 (Rhino 6, 6.21.19351.09141, Git hash:master @ 4d373f64ffb55e3a8d607d9618590728d86fb1e9)
License type: Educational, build 2019-12-17
License details: Stand-Alone

Windows 10.0 SR0.0 or greater (Physical RAM: 16Gb)
Machine name: JHYETT

Non-hybrid graphics.
Primary display and OpenGL: Intel® HD Graphics 5500 (Intel) Memory: 1GB, Driver date: 9-29-2016 (M-D-Y). OpenGL Ver: 4.4.0 - Build 20.19.15.4531

Secondary graphics devices.
AMD Radeon R7 M270 (AMD) Memory: 4GB, Driver date: 8-6-2015 (M-D-Y).

OpenGL Settings
Safe mode: Off
Use accelerated hardware modes: On
Redraw scene when viewports are exposed: On

Anti-alias mode: 4x
Mip Map Filtering: Linear
Anisotropic Filtering Mode: Height

Vendor Name: Intel
Render version: 4.4
Shading Language: 4.40 - Build 20.19.15.4531
Driver Date: 9-29-2016
Driver Version: 20.19.15.4531
Maximum Texture size: 16384 x 16384
Z-Buffer depth: 24 bits
Maximum Viewport size: 16384 x 16384
Total Video Memory: 1 GB

Rhino plugins
C:\Program Files\Rhino 6\Plug-ins\Commands.rhp “Commands” 6.21.19351.9141
C:\Program Files\Rhino 6\Plug-ins\rdk.rhp “Renderer Development Kit”
C:\Program Files\Rhino 6\Plug-ins\RhinoRender.rhp “Rhino Render”
C:\Program Files\Rhino 6\Plug-ins\rdk_etoui.rhp “RDK_EtoUI” 6.21.19351.9141
C:\Program Files\Rhino 6\Plug-ins\rdk_ui.rhp “Renderer Development Kit UI”
C:\Program Files\Rhino 6\Plug-ins\NamedSnapshots.rhp “Snapshots”
C:\Program Files\Rhino 6\Plug-ins\RhinoCycles.rhp “RhinoCycles” 6.21.19351.9141
C:\Program Files\Rhino 6\Plug-ins\Toolbars\Toolbars.rhp “Toolbars” 6.21.19351.9141
C:\Program Files\Rhino 6\Plug-ins\3dxrhino.rhp “3Dconnexion 3D Mouse”
C:\Program Files\Rhino 6\Plug-ins\Displacement.rhp “Displacement”

2

I’d update your video drivers first…

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3

Hi Helvetosaur,
Are you referring to the AMD Radeon R7 M270 (AMD) Memory: 4GB, Driver date: 8-6-2015 ? My device manager says it is the latest update however, I have downloaded Adrenalin 2020 Edition 20.1.3 Optional and that has updated my driver to AMD Radeon R7 M265 Series.

I will test whether this has worked with Rhino and see how it performs with a nice new 2020 driver.

4

I’d update the Intel driver as well if possible.

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5

Also, Rhino 6.22 was released yesterday. Maybe update to that as well to rule out any issue with 6.21.

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6

Apparently, this is the most up to date version as my laptop is 2.4 GHz not 3.0 GHz which is compatible for the 2020 version.

Non-hybrid graphics.
Primary display and OpenGL: Intel® HD Graphics 5500 (Intel) Memory: 1GB, Driver date: 9-29-2016 (M-D-Y). OpenGL Ver: 4.4.0 - Build 20.19.15.4531

Following the update of the AMD Driver and over three hours of use, it appears to have solved the problem (I may regret saying that). Thank you for your help.

Note to self: Do not trust the automatic update of the drivers… always check the latest on the manufacturers’ website.

7

This is pretty much a Golden Rule in Rhinoland.

The second apparently is:

If you are experiencing Rhino issues and you suspect a Windows Update has taken place, start there and check whether your drivers have been gratuitously set to something old/unexpected by MS.

1 Like